2021 cannot create new document
I just updated from 2020 to 2021 version.
Now, when trying to create a new document, the dialogue works as expected but when clicking "erstellen" (create) nothing happens.
Even after restarting the whole system (Mac Catalina).
Fix is available in the latest update of InDesign.
Please update your copy of InDesign to the latest available update via CCD app.
Adobe InDesign team
Rosenver Yepez Arrieta commented
I just bought InDesign and I cannot create documents. Hw do I fix the problem?? It's 2022!!!
Thanks GUIDO this fix worked great!
HERE IS A FIX: Open an existing document. Once the document is open, go to
EDIT-->PREFERENCES-->GENERAL and check the box that reads: Use "New Legacy" Document Dialog.
You won't have that problem again.
Found the answer in this video: https://www.youtube.com/watch?v=mYSE8fvF2GU&ab_channel=HELLOLS
I could not get anything but a black screen (and apparently an invisible dialog or alert).
I use a MacBook Pro, MacOSX 10.16.7 ("Catalina").
Start InDesign, go to Window menu, choose Character (now, some things begin to appear on screen)
In upper right, change from Essentials to Printing and Proofing.
Now I can create a new document or edit an existing one!
A few details: If I tried anything but Window menu, I could not get InDesign to quit; I got
"Cannot handle the request because a modal dialog or alert is active".
Going into Library Preferences and Cache and clearing InDesign stuff gave no relief.
Doing Uninstall then Reinstall of InDesign 2021 did not appear to fix anything.
splash screen to create new document totally unresponsive / lets me set up size but won't create any new pages except from an existing template or save as from a different ad and go in and change dimensions under file > document set up
many other buggy problems since updated to 16.1 just recently
edit - preferences - general - check box - use legacy new document dialog and all ok ..
Jyothi Achary commented
yes...by this time this problem should have been solved
i installed it today , i tried to start my work but i was unable to create a new document. i have also attached a ss of the screen. after i click on create a blank screen shows up and then nothing happens
DSJ Printing commented
I have that issue and reported as well. I noticed that if you press command-N to open the document setup dialog again, the document window for the previously created missing document will appear.
Tom Moulaert commented
@amaarora Actually the new document gets created but stays stuck behind the start-screen. Since this issue is happening from moment 1 of version 16, it should be solved by now!
Having the same problem - any fix yet?!
Got same problem. Cannot create new document. This is my job. FIX IT.
I have the same problem - Create New Document insert the dimensions and no of pages I want and then back to blank screen. Essentially Adobe your users who have this problem cannot use Indesign to create new work which renders your software.. what is the word.. oh yes.. USELESS !!!! and this is not just fun - this is my job!!! Please fix this ...!!
I have the same issue. I select a pre-designed document temple I created, when I go to select it and hit Create, the Indesign menu just closed and a new page does not pop. Get your **** together Indd! Fix this Bug!
Pascal Garin commented
I have the same problem: after one or two new documents, it becomes impossible to create a new one.
The only way is to delete all InDesign settings in AppData\Local and AppData\Roaming, which means that you systematically loose all your settings.
Please solve urgently this bug!!!
I have uninstalled InDesign 2021 and reinstalled and still cannot create new document. I can use an existing document, change the document setup, and rename. I hope you work this bug out soon.
I deleted my InDesign preferences to get it working again;
I've the same issue (16.0.1) and thought it might be addressed soon, but looking at the comments, I'm not hopeful!
Nikiforos Miskou commented
Same here. InDesign 16.0.1 on Mac OS X 10.15.7
Pascal Garin commented
I confirm this annoying bug. The only way is to delete the InDesign folder in C:\Users\My name\AppData\Roaming\Adobe. Even a reboot of the computer does not solve th problem. As a consequence, you have to set every time your application parameters, as they stored in this folder.
Please solve rapidly this bug.
I don't understand why this VERY BASIC issue has not been resolved, even with the latest patch. I cannot create a new document. I type in the specs of the new document to create, and nothing happens. PLEASE FIX THIS!!