Major System Font Issue!
WHAT THE FONT!?!
Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple type only files that are having system font issues as well. Sometimes the document will open ok and the fonts will appear fine. Then when I go to export, the system fonts turn pink. Sometimes the file can't open the fonts at all and they start out and remain highlighted pink. Other times it will open but them shut off a few seconds later. It's only happening with system fonts. I have included screen shots for reference. I hope this issue can be fixed asap because it's font chaos over here! Thank you.
We are working on finding a fix for this issue.
Adobe InDesign team
Same issue here! Please respond with a solution!
Warwick Dipple commented
I am on macOS Catalina version 10.15.4. I am on InDesign version 15.03 - the missing font issue is still bugging me and slowing down production severely. It's worse when I re-open a job I completed a month ago. The fonts are not only on my system, they are also packaged (collected) by InDesign in a folder and backed up on an external hard disk for safekeeping.
no it hasnt been fixed... Helvetica Neue causing endless problems.. fonts ARE there - create PDF.. fonts go to dreaded pink... reopen Suitcase - deactivate/ reactivate... it is EVERY time I try to pdf
actually seems worse now for me. :(
I just updated and it's not fixed. On a major deadline today with several documents and I'm opening and closing every document 5-6 times just to get the fonts to stick. ugh.
Got a status update that said it has been fixed, I am on the most recent version and it is not fixed. It has gotten "better" in that half the time I open the document it recognizes it the other half it doesn't where before I had to restart my computer and the first time I would open the document it would be fine but any time after that it would not work until I restarted again.
It is not fixed!!!
Still the same problems and sorry to say, we pay a lot of money every month for that...and it slows down our whole working process and costs us time and money.
@Adobe: I want a refund on our CC subscription and a definite date, when this issue is resolved.
Not fixed in 15.0.3!
When I open an InDesign file font are missing.
I have to close and start again InDesign so it work. Every time I have to open twice. Really annoying!
Ryan Arakaki commented
Not fixed in 15.0.3, unfortunately on macOS Catalina.
Boo to Adobe!
This is a super important fix, which we've waited for since 15.0.2 and it's still messed up.
It should've been one of the top priorities of the 15.0.3 update.
Jennifer Larson commented
Nope. Not fixed. Still cannot get Helvetica to work. It's system font.
Doing the same damn thing. I closed out InDesign Completely. I reopen it. Reopen my document. Helvetica connects. I save out a PDF and as soon as it's done saving, the fonts go missing.
It knows the font is there but just randomly decides whether or not it's going to work.
I also tired activating in my font management system and no dice. This same font works in every other non-adobe product.
This is just so frustrating. I had problems with Helvetica before, but it has gotten worse since I upgraded my OS. So I'm sure Apple can take some of the blame too.
Looks like it might be fixed in 15.0.3 after all.
Second column under "Core feature and workflow" ->"InDesign is unable to recognize system fonts like Avenir and Avenir Next"
Jennifer Larson commented
Herman Smith...I didn't see anything that mentioned they fixed this issue. I just updated and am going to test it out.
I wanted to check if the InDesign 15.0.3 version accepted the Helvetica Neue font and for that I started from my document since version 15.0.1, from which I copied all the texts in Word and then deleted them, the final document containing only the pictures. By reloading version 15.0.3, I opened this new blank document and then I gradually edited my texts on about ten pages, taking them from the Word version and formatting them under Helvetica Neue. At the beginning everything seems correct. I turned off my Mac on Sunday evening and turned it back on the next morning to see that the problem is still there...
Can anyone confirm if this has been fixed in the upcoming 15.0.3 update?
Apparently the problem only occurs with the Helvetica Neue font since my other files using the Candara font open without difficulty.
Explanation of my problem:
I maintain the historical and photographic inventory of the fountains in my city and for this I use Adobe InDesign with Helvetica Neue fonts for writing. As new fountains are regularly installed, I have to update the initial document edited with version 15.0 then 15.0.1. So I start from an existing document.
After switching to version 15.0.2 and opening this document, the application informs me that it contains fonts currently unavailable on my computer and that it will replace them with the default font. This is a recurring problem with Adobe fonts enabled.
I went back to version 15.0.1 which does not pose any problem while waiting for the latest version 15.0.3 available this morning. I load this one and open my document (always the same one), bravo, everything seems correct… But after closing the document and quitting InDesign, the same error message appears when I open the recent composition again.
After deleting the InDesign preferences, the problem remains and I am singularly disappointed by the performance of this software in its latest updates…
I work on a Mac Pro 2013 with MacOS 10.14.6 and use Blurb to print my books, all edited under InDesign.
Yep. Same Problem. At least it isn't just me, though that doesn't make it any less annoying.
NEEDS TO GET FIXED ASAP!!!
Same problem here, although for me it seems to affect non-system fonts as well. Problem is random in both timing and which fonts it will affect.
Only had the issue hit me once while exporting a document. It mostly happens when opening a document. If I then close the doc and re-open it (once, twice, or sometimes a third time), the fonts will start working again. Another situation that will often trigger it is pasting a block of text from one document to another. After the paste, the original document will display properly, but the new document will suddenly be "missing" fonts.
No font management software installed.
Pretty sad that this has "under review" for over two months. It is a serious workflow problem.