InDesign CC2019 - blank control panel
Just installed InDesign CC2019. Bizarrely the control panel containing the adjustment controls with character and paragraph setting is there but empty. I tried turning off and on, and resetting the workspace but to no avail. Resetting preferences on start up has worked but feel this could happen again.
Hello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.
List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team
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Derek commented
This appears to have fixed the issue. I am continuing to test. However I am finding that when I reopen InDesign it does not preserve my window settings which can be highly frustrating. I have custom workspaces saved and it seems to default at times back to 'Essentials'.
The other issue is that after installing the Beta, I found last night that the CC Installation Manager had a new download of InDesign, but it wasn't an update, rather it stated 'Install'. I did this and it reverted to the shipping version which lost my custom workspaces. I then reinstalled the Beta and as stated upon reopening I still have my custom workspaces but they do not open after closing Indesign and opening a new session again. Once I begin the new session I must chose my desired workspace. Please fix. Thank you.
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Anonymous commented
when will this update be rolled out via the adobe creative cloud app?
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Susan Lovelock commented
11/2/18 - I am still getting the blank control panel after re-install, clearing cache, etc. I'm not the admin of our account so I don't want to download the new build referred to in this thread by admin Ravi Kiran. I know that it's a big question, but when do you believe that this issue will be fixed?
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Paul Miller commented
I've been using IDD heavily for about 3 hours since installing your fix. No problems so far.
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Paul Miller commented
It seems to be working fine so far. Thank you!
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H.B. Busking commented
Until now it seems stable! Double preferences don't mix wel!
Can you please check? Abhinav? -
H.B. Busking commented
Why is this bug still properly not fixed on 10--31-2018?
I have made another check/try out... 'never know how a cow catches a hare'... (Double Dutch)
Because it frustrates works progress!Removed the file: "InDesign SavedData" from:
/Library/caches/Adobe InDesign/Version 13.0/en_NL/InDesign SavedData
The Version 13.0 file still there in the Library...
See if it works... holds...?
Well... I need the box to be free floating... not on top of my screen.
I don't have my garage tools hanging on the ceiling, while working underneith my hobby car... :-) -
Ulf commented
I've read lots of so called "solutions" to this problem but nothing works; Control Panel Gate!
Fix it!! -
Anonymous commented
clearing the cache only works temporarily... it disappears again shortly after.
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Anonymous commented
This does not solve the problem - only for a short while. Here they also discuss the problem: https://forums.adobe.com/thread/2547479
And they can't find a good solution eighter. -
Myriam commented
I'm getting the same problem. Clearing the folder cache works but after a short time the control panel is blank again.
Several times a day I have to interrupt my work. It costs too much time and it realy worries. Can I go back to cc 18? -
Ken commented
I'm getting the same problem.
Clearing the folder cache works but after a day or so it happens again.
I've now reverted to working with 2018 until this is fixed.
Very frustrating... please fix this. -
Derek commented
Please fix this as if the control panel is not docked this fix does not work consistently. This is a serious bug.
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Debbie commented
this happened to me as well -- I reset cache and it repaired (for now)
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Gerald Plattner commented
hi,
when I use the tool bar in floating mode tools tend to disapear after a while ...
when using the toolbar attached to the menu bar this does not happenI am using the nlatest InDesign version
thxx for help ... :-)) Gerald
pics attached
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H.B. Busking commented
When shortening the bar on the right side, it gets totally blank!
Okay... a new _bk!Haha! Stretching the bar in free float... errases per divide all information...
Why hasn't this been thouroughly tested????
Shamefull! -
H.B. Busking commented
Nope! It does not help to resave this personal preference!
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Paul Miller commented
Fortunately, no one else in our production department (5 people) is having the problem. And neither is my laptop. It's just my big iMac ... which is, of course, the one I need most.
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Paul Miller commented
The fix offered by Mr. Kaushik last about 15 minutes, and then the bar went blank again.
This is making extremely difficult for me to meet my layout deadlines.
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H.B. Busking commented
After a retry of...
InDesign SavedData_bk
It does not work anymore!? Erratic?
Then... one can save a personal preference of ordening the tools on one's screen.
Workspace...Changed to another standard setting, and the bar reappears.
So I resaved my preferred setting of the panes... see if that works...