Ken

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  1. 74 votes
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    73 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

    Ken commented  · 

    I'm getting the same problem.
    Clearing the folder cache works but after a day or so it happens again.
    I've now reverted to working with 2018 until this is fixed.
    Very frustrating... please fix this.

  2. 56 votes
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    Ken commented  · 

    Yes, please make the eye dropper tool back to default. Everytime InDesign crashes, it will revert back to the theme eyedropper as default so I have to reset the default. I don't get why the theme one would take priority over the regular eye dropper tool.

  3. 52 votes
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    61 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

    Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

    -InDesign Team

    Ken commented  · 

    Hi,
    Just adding some more details. Maybe it might help.
    I sometimes run both Indesign cc 2018 and Indesign cc 2017 at the same time, and when the error occurs, it affects both Indesign programs. I tried closing just one but still got the error with the other. So I had to close both programs before I could open any Indd file in either program.
    So it doesn't seem to be specific to the latest Indesign program.
    Ken

    Ken supported this idea  · 

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