InDesign CC (13.0.1.) - Often can't save as InDesign-Document (error code 0)
InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.
Cant't reproduce the problem.
I work local, so it can't be an connection-problem.
We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.
If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.
Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.
Hi, i've got the same problem with indesign CC 2017 but i cant replace the folder its changing to the old one after a relaunch, i dont find the original access to /Users//Library/Caches/Adobe InDesign/Version/
On this mac, reset factory at indeisgn launch is not working, there is another way ?
Ken Whitaker commented
As of 14.0.2, Still fails. Not sure what you mean to create a file in the directory. What kind of file? In my installation, the InDesign Recovery/ folder does not exist. The message is:
Could not complete your request because of a database error <xyz.indd> is damaged (Error code: 0). I created the subfolder but still failed. I saved the INDD file as an InDesign template (INDT) and thank goodness that worked. I then saved it as an INDD file and for some reason it worked. Not sure what I should do here. It appears that the Cache subfolders are automatically created the first time InDesign runs (along with other cache folders and files). Is it that the cache file is somehow getting removed? BTW, the document isn't complex - only 36 pages. I have been updating InDesign CC for some time (not a new installation) and before this last release (14.0.1 or 14.0.2) I never saw this problem. Now I do and it failed with 14.0.2.
Chris Messedhead Dono commented
ALL I CAN SAY IS HOW DO I 'CREATE A FILE IN THE DIRECTORY?"
I had this problem so many times too now. Wow. It puzzles me how a company like Adobe fails on huge issues like this. I mean people waste hundreds of hours on projects that go completely wasted. I saved my last one thanks to creating the folder /Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/InDesign Recovery/* but that shouldn't even be a thing that we have to do. FIX IT ASAP
Thank You Ravi.
I didn't have to close the In Design, the folder "InDesign Recovery" just didn't exist under "“/Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/", all i had to do was create it, and then i was able to save the documento.
I cannot save my work on Indesign. When I try to save my work, I get the message that the document cannot be saved because it is damaged due an error (error: 0). This is a message I receive when I try to save a new document or an old. Is this a bug in a new update? It's annoying. My work cannot be done right now.
Maria Welych commented
I just updated my InDesign to the newest version (10.0.1 x64) today (1/24/19) on my Windows PC and now I cannot save any document I create. I've tried quiting and relaunching, and the same thing keeps happening. Whatever you did in the update broke my InDesign. It is useless to me now.
I have this problem constantly. Work on an INDD doc, and then have to save as IDML. It happens across multiple documents almost every day. Would love to see this fixed. I have whatever the lates creative cloud version is, and am running Mac OS 10.13.2.
Ever since I installed High Sierra (approx 1-2 weeks ago), nearly all my InDesign files have resulted in a damaged / corrupt error. (Could not complete your request because of a database error. The file "Malarkey_2Pg_Brochure_11_05_18.indd is damaged (Error code: 0). Please help! I try to copy all the content and open a new file as a way to save it and again, a corrupt error!
Wolfgang Housseaux commented
Wow, that's a funny one for Friday!
Cannot create new file.
The file "Unknown document" is damaged (Error code:0)
A QUIT and RESTART of InDesign fixed the problem, but you made me laugh!
Have a nice day!
I'm having the same problem with one file of a book. I can't get it to save the work I've just done and I don't know how to fix. I tried following the above address, but I have no Adobe InDesign in my Cache folder. I work with InDesign CC Mac OS version 10.13.6. I can't publish my book without this fix, so please advise how to solve. This is EXTREMELY FRUSTRATING!!!!!
Claudine Corey commented
MacOS High Sierra Version 10.13.6
Claudine Corey commented
Same issue, but it says error code 1. Adobe InDesign CC 2018
Bill Smith commented
At least once a day this happens to me. Cache folder is accessible. Save will work and then all of a sudden will not.
Overall, InDesign has been more buggy for me post High Sierra (Mac OS) and none of the issues seem to get addressed.
One the plus side, InDesign has always been good at recovering crashed files and I rarely lose work, but is a time-killer nonetheless and would like it fixed.
Yes. This is pretty frustrating. Especially when I work in InDesign nearly every day and have to deal with files that won't save or open because I get an erroneous error code. (0 or 4)
This is the f****** worst!!
FIX THIS BUG ADOBE!!!
We work in fast-pace industries and can't keep wasting our time rebuilding "corrupt" files.
I have the same issue. Have to quit indesign without saving then relaunch indesign and most of my work is saved, but not all recent steps. Several undo levels in the past is the norm. The file is never damaged, despite the error code.
Gareth Lind commented
I have the same issue. Was about to report this. When I restart ID, it works, but this version seems just as buggy as the last.
With InDesign CC 13.0.1, I cannot create new documents. When I try to create a new document, I get an error message that says, "Cannot create new file. The file 'unknown document' is damaged. Error Code: 0." Image attached.
Andrew Eisenhauer commented
InDesign will not open any documents because the file is "damaged."
I cannot open any pre-existing documents nor can I create a new document.