InDesign CC (13.0.1.) - Often can't save as InDesign-Document (error code 0)
InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.
Cant't reproduce the problem.
I work local, so it can't be an connection-problem.
Few of our users have commented that the issue is still not fixed for them. We sincerely regret the trouble caused.
In our attempt to eliminate the problem completely, we could identify few scenarios in the which the problem would manifest. While we acknowledge that the list of scenarios may not be exhaustive, we assure you that we are continuously working towards solving the problem completely.
As far this thread is concerned, we are closing it for now. If you continue to face the issue, please reach out directly at email@example.com.
Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 14.0.3
Please upgrade your InDesign application to the latest version to try out the fix.
If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 14.0.3
26 commentsComments are closed
Jason Faerberg commented
Running 14.0.3, Error still occurring. Read/Write access to folder. IDML no problem. Save as indesign...error 0 everytime. Trashed the preferences...didn't work. No updates avilable currently.
John Hendricks commented
This issue has not been resolved. When one of my users go to the restroom or to meeting and comes back they have issues.
InDesign cann access '<filename on the server>.indd
Please select a different location to save the document.
Other users right next to her do not have this issue, no one else does. Please investigate!
I just upgraded to Mac OS 10.14.6 Mojave in order to accommodate the latest Adobe CC 2019, which I also just installed. I have yet to be able to save an InDesign file. I keep getting the above message.
What is the file "DBTmp982766505057" (Error code: 0)? I just downloaded Mojave and CC2019, and I keep getting this error message that disables my ability to save my file.
Hi, i've got the same problem with indesign CC 2017 but i cant replace the folder its changing to the old one after a relaunch, i dont find the original access to /Users//Library/Caches/Adobe InDesign/Version/
On this mac, reset factory at indeisgn launch is not working, there is another way ?
Ken Whitaker commented
As of 14.0.2, Still fails. Not sure what you mean to create a file in the directory. What kind of file? In my installation, the InDesign Recovery/ folder does not exist. The message is:
Could not complete your request because of a database error <xyz.indd> is damaged (Error code: 0). I created the subfolder but still failed. I saved the INDD file as an InDesign template (INDT) and thank goodness that worked. I then saved it as an INDD file and for some reason it worked. Not sure what I should do here. It appears that the Cache subfolders are automatically created the first time InDesign runs (along with other cache folders and files). Is it that the cache file is somehow getting removed? BTW, the document isn't complex - only 36 pages. I have been updating InDesign CC for some time (not a new installation) and before this last release (14.0.1 or 14.0.2) I never saw this problem. Now I do and it failed with 14.0.2.
Chris Messedhead Dono commented
ALL I CAN SAY IS HOW DO I 'CREATE A FILE IN THE DIRECTORY?"
I had this problem so many times too now. Wow. It puzzles me how a company like Adobe fails on huge issues like this. I mean people waste hundreds of hours on projects that go completely wasted. I saved my last one thanks to creating the folder /Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/InDesign Recovery/* but that shouldn't even be a thing that we have to do. FIX IT ASAP
Thank You Ravi.
I didn't have to close the In Design, the folder "InDesign Recovery" just didn't exist under "“/Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/", all i had to do was create it, and then i was able to save the documento.
I cannot save my work on Indesign. When I try to save my work, I get the message that the document cannot be saved because it is damaged due an error (error: 0). This is a message I receive when I try to save a new document or an old. Is this a bug in a new update? It's annoying. My work cannot be done right now.
Georg Lulich commented
I can't save anything in InDesign anymore. Get the message the document is "damaged" Failure code 0 or 1. The same happens when I try to Save as och Save a copy. I deleted the application (including the preferences) completely , downloaded it and installed again – no difference. I tried to create a new document as well, without mounting or writing anything in it – the same result. Mac 27" 2013, Mojave, latest InDesign from the Cloud.
Maria Welych commented
I just updated my InDesign to the newest version (10.0.1 x64) today (1/24/19) on my Windows PC and now I cannot save any document I create. I've tried quiting and relaunching, and the same thing keeps happening. Whatever you did in the update broke my InDesign. It is useless to me now.
I have this problem constantly. Work on an INDD doc, and then have to save as IDML. It happens across multiple documents almost every day. Would love to see this fixed. I have whatever the lates creative cloud version is, and am running Mac OS 10.13.2.
Ever since I installed High Sierra (approx 1-2 weeks ago), nearly all my InDesign files have resulted in a damaged / corrupt error. (Could not complete your request because of a database error. The file "Malarkey_2Pg_Brochure_11_05_18.indd is damaged (Error code: 0). Please help! I try to copy all the content and open a new file as a way to save it and again, a corrupt error!
Wolfgang Housseaux commented
Wow, that's a funny one for Friday!
Cannot create new file.
The file "Unknown document" is damaged (Error code:0)
A QUIT and RESTART of InDesign fixed the problem, but you made me laugh!
Have a nice day!
I'm having the same problem with one file of a book. I can't get it to save the work I've just done and I don't know how to fix. I tried following the above address, but I have no Adobe InDesign in my Cache folder. I work with InDesign CC Mac OS version 10.13.6. I can't publish my book without this fix, so please advise how to solve. This is EXTREMELY FRUSTRATING!!!!!
Claudine Corey commented
MacOS High Sierra Version 10.13.6
Claudine Corey commented
Same issue, but it says error code 1. Adobe InDesign CC 2018
Bill Smith commented
At least once a day this happens to me. Cache folder is accessible. Save will work and then all of a sudden will not.
Overall, InDesign has been more buggy for me post High Sierra (Mac OS) and none of the issues seem to get addressed.
One the plus side, InDesign has always been good at recovering crashed files and I rarely lose work, but is a time-killer nonetheless and would like it fixed.
Yes. This is pretty frustrating. Especially when I work in InDesign nearly every day and have to deal with files that won't save or open because I get an erroneous error code. (0 or 4)