Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders.
I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.
MacBook Pro (15-inch, 2017)
MacOS High Sierra Version 10.13.3
Please let me know what other information you need.
This issue has been resolved in the latest InDesign version 15.1
Adobe InDesign team
Randy Navarre commented
adobe team. I have the latest update. YOU have not fixed this. Your own tech support removed reinstalled InDesign. Put the latest update in. It still does not work! I am dead in the water. How can you just say it's fixed and not address the continuing situation. I spent the day on the phone. All wasted.
Randy Navarre commented
I have the latest version of InDesign. I have the latest MacBook Pro with the latest upgrade OS. I have spent hours on the phone with tech support for InDesign and Apple. It is finally established that the problem is Adobe. You released a product before you had it tested. Now, I cannot use InDesign at all. You do not support the old 5.5 and you do not support your latest InDesign which I just paid $600 for the Adobe package. This bad business and you leave other businesses and customers in a helpless and unable to do their job. Tech supports blames Apple, but from reading your reports, that is not the cast. It is InDesign that is not opening and not allowing to accept changes in Preferences. Can someone please help! I am completely depend on InDesign to compile books, make flyers, etc. No longer. I am dead in the water. Adobe very happily took my money. Fix it now. Please. Randy Navarre
We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to email@example.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)
Adobe InDesign Team
Okey I finally solved this after wasting two hours. Here's how:
> Open the Terminal via spotlight. It says something like this:
( in this case, jonnyrakete is your username )
copy and paste the following commands and hit enter, they will work unlike the **** adobe provided in their help article. But don't forget to replace jonnyrakete with what's written in your terminal. Hint: if the terminal gives you no response at all, it worked. If there's a message you did something wrong.
sudo chmod -R 777 /Users/jonnyrakete/Library/Preferences/Adobe\ InDesign
sudo chmod -R 777 /Users/jonnyrakete/Library/Caches/Adobe\ InDesign
if your terminal gives an error now, type in these two commands:
sudo chmod -R 777 /Users/jonnyrakete/Library/Caches
mkdir /Users/jonnyrakete/Library/Caches/Adobe\ InDesign
sudo chmod -R 777 /Users/jonnyrakete/Library/Application\ Support
enjoy your day if it worked!
Sam Rodriguez commented
Upgraded to the latest InDesign today and now its completely broken as it crashes on launch. Steps that I have tried to fix the problem already are:
1. deleted InDD preferences and relaunched
2. Uninstalled InDD including preferences and reinstalled TWICE
3. Restarted Mac
3. Cold Restart Mac
Only thing I have not tried is updating my Mac OS. I am running 10.14.2
I can run InDD version 13.1 (afraid to update that one to 13.1.1 now) but now I have to convert every file created under version 14.
Attached are the error messages.
I am really disappointed that this kind of thing keeps happening with Adobe updates from time to time. Not every time, but enough to where it makes you think what the heck am I paying upwards of $600 a year for? For the privilege to have my program work worse or not at all upon updating?
Please Help Adobe, I have been an Adobe user for 25 years now!
Same issue on a Mac pro !!!! Just waste my time Adobe. Never mind that I have a deadline.
Hi! Someone has a solution for windows please?
Silvia Garuti commented
what do you mean with "user id"? I have an enterprise account with my University, should I put my email as user ID? the one that I use to enter on Adobe?
Christopher Chan commented
this doesn't work. why are adobe programs continually getting more problematic with mac products?
Yay Ravi!!! Thank you! I have been having this issue since my employer switched over to the newer InDesign. They thought that it had something to do with an older version of Mac OS (X El Capitan). But, I followed your steps and now not only does it work, I get the credit for figuring it out! Thank you Ravi!
Jan 2019 and I am having this problem on a PC after updating to the 2019 InDesign. How do I fix it on a PC running Windows 10?
Timo Kurz commented
If you don't have the /Caches/InDesign. Create it and do:
sudo chmod -R 777 /Users/labuser/Library/Caches/Adobe\ InDesign
Thats fixed my problem
Sam Swenson commented
Ravi's solution works. You just need to replace the user's name in each of the directory paths with your user's name (see examples below):
sudo chmod -R 777 /Users/YOURUSERNAMEHERE/Library/Preferences/Adobe\ InDesign
sudo chmod -R 777 /Users/YOURUSERNAMEHERE/Library/Caches/Adobe\ InDesign
sudo chmod -R 777 /Users/YOURUSERNAMEHERE/Library/Application\ Support
Yordi de Bruin commented
On all commands Terminal says: No such file or directory
What to do now?
This has also worked for me, however, intermittently and on an almost daily basis, the cache permissions automatically revert back to read only. And so then I have to manually go back and change cache permissions every time I need to open InDesign or Illustrator.
This is a serious bug and really needs to be resolved in the fastest upcoming release of either OSX or Adobe CC or Both!!
This worked for me ... thanks mate ;)
I had the exact same problem.
I used the Terminal.app to change my folder rights as explained by @Ravi Kiran. Problem, at the step 2 (sudo chmod -R 777 /Users/myUserName/Library/Caches/Adobe\ InDesign) I got this message :
/Users/myUserName/Library/Caches/Adobe InDesign: No such file or directory
I don't know why, but the folder Adobe InDesign was missing in my Caches folder of my Library. Luckily for me, I ask a friend (who has the Creative CC too) to send me his own Adobe InDesign folder (/Users/myFriendUserName/Library/Caches/Adobe InDesign). I copy his folder on my computer at the right place (/Users/myUserName/Library/Caches/) and InDesign CC 2018 worked again!
I had the same issue for a few days (24th May, 2018). In that time I tried uninstalling and reinstalling older versions.
In the end, what got it working was changing the permissions in
Adam Fuchs commented
I ran into this today (5/2/2018). First of–screw Gatekeeper and High Sierra permissions. I get the theory behind, but don't roll it out until its actually ready.
Secondly—go into terminal and run:
chmod 777 Caches
chmod 777 Preferences
Restart your computer and open inDesign.
NOTE: This process has also worked for me with numerous other programs that don't get along with High Sierra in case you run into others. Always set 777 on Cache (not sure why it gets reset to not 777) and then whatever folder you get the error on.
I'm having the same issue. Have tried deleting preference folders in ~/Library/Preferences and ~/Library/Application Support. No difference.
Doesn't work. Now what?
Fix please Adobe.