Bug details

Hangs when exporting to PDF

1. Latest Indesign CC, Windows 10
2. ID would sometimes not finish the export to PDF task and hangs for minutes. It must then be killed in the task manager. During this it constantly consumes a big lot of RAM and CPU power. See attachment.

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14 comments

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  • Jana Rekosh commented  ·   ·  Flag as inappropriate

    When I package an InDesign file the process freezes as it attempts to make a PDF. I have to force-quit InDesign. The files are collected. Is there any way to turn-off the PDF portion of packaging?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I use CS6 and it freezes more and more often. It always created a corrupt pdf after the failed export.

  • Joshua Marner commented  ·   ·  Flag as inappropriate

    This constantly happens for me. Sometimes it hangs at 5% for a large export (100MB+ PDF export) and doesn't write anything, and other times it hangs at 99% for a normal export (10MB+ PDF export) but the exported file seems to be complete.

  • Bob Nathans commented  ·   ·  Flag as inappropriate

    This has become a significant problem. I've rolled back the installed version of Acrobat and this improves tings somewhat. Adobe needs to deal with this in a proper manner. Clean installation of Creative Cloud, Acrobat & InDesign does not cure the problem for us.

  • KB commented  ·   ·  Flag as inappropriate

    I am also having with CC 2019
    it doesnt matter if i export 1 page or the entire document, it succesfully create the pdf, then hangs, indesign is totally unresponsive, no errors.
    i have to end task and recover the document each time, thankfully i have lost enough work over the years to have multiple back ups, but not good.

  • Bevi Chagnon commented  ·   ·  Flag as inappropriate

    I'm having this problem with CC:2019 (Oct release) — hang, then crash which sometimes creates a corrupted INDD file.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have a big problem with InDesign CC2018. When I export any PDF document from INDD, the PDF files are successful while the INDD program crashes and I have to restart it every time.
    You lose a lot of time for this inconvenience; It never happened in previous versions of the program. There is a solution for this?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Is there any fix for this? After I export my PDF, Indesign hangs or even quits by itself. AND - this is a big issue - sometimes the file corrupts? Indesign even tells me it is better to save-as. This is NOT good!

  • jay maechtlen commented  ·   ·  Flag as inappropriate

    Something was wrong on one or more pages in the document that kept corrupting.
    I got (older but non-corrupt) those pages from an older version of the doc, and used MOVE to bring in the other (non corrupt latest version) pages from the latest version of the doc.
    I had to be careful, because if ID even tried to show the thumbnail of the corrupt pate, it would hang/crash.
    Never did determine what was wrong with those partuicular pages.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Exporting to PDF taking all computing power, which should be a background task. Causes beach ball effect. FIX IT

  • jay maechtlen commented  ·   ·  Flag as inappropriate

    Certain of my files will corrupt and hang during export - 31% in my case. Win 7, 13.0.1 x64. Just uninstalled/reinstalled yesterday using Adobe CC. The doc exported fine a few times, then the course of editing seems to have changed something, and export hangs.

  • Maik commented  ·   ·  Flag as inappropriate

    In the moment when the PDF export background task creates the actual PDF from the temporary data, Indesign completely freezes for a moment. Could be 10 seconds, could also be 20. Seems to depend on how many pages the document has. This was absolutely not this way in the older CS6 version I used for years before upgrading recently.

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