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I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .

Lost all Save, Save As, Undo functionality while working.
To save my work, the only thing to do is to export as an IDML file. Force quitting to recover the file doesn't work. This has been happening to me since InDesign 5.5. I am currently using InDesign CC 2018. There are no particular steps, it happens at random. I can have several files open and it only happens to one file, or sometimes it's more than one file. It happens whether I'm working off of my Desktop or on our server.

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Mandy Fortuna shared this idea  ·   ·  Report…  ·  Admin →
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CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded  · 

As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

Of the responses we have received, the conclusion we’ve come to is:
This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
A) a test file,
B) detailed steps to replicate the issue
C) any specific type of content that causes this
D) a screen recording, etc.
E) ID version, OS, etc.
(You can put the testing artifacts at a shareable location and share the link with us, reaching us at sharewithID@adobe.com OR rkiran@adobe.com.
This will help us immensely in determining a proper fix for this issue.

We seek your continued support to help improve InDesign. Let us do it together.

—
Adobe InDesign team

Show previous admin responses (5)
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  • Anonymous commented  ·   ·  Report

    Hello, I have a user running Adobe cc 2015 that is experiencing this issue - can you please tell me what steps to take or is the download fix still available? Thanks in advance

  • Anonymous commented  ·   ·  Report

    Same problem here! I'm on a deadline and can't save or indo/redo. Arghhhhhhh!!!

  • AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) commented  ·   ·  Report

    We'd like to investigate this issue. For that, we need test files in which this is happening. If you could share your test file(s) with us, we'd really appreciate it.

    Please put your test file (and its related assets) in a shareable location and share the location with us.
    Send a mail to rkiran@adobe.com

    Thanks,
    Adobe InDesign team

  • make it so commented  ·   ·  Report

    Add me to the list of people having this issue. Can't undo. Can't save.

  • Erica commented  ·   ·  Report

    I am also having this problem, it started right after I updated to CC 13.1

  • paul commented  ·   ·  Report

    Have this issue for a client

  • Zoe commented  ·   ·  Report

    Hello, I am having this problem. I am using the latest InDD, + OS -- I just got a new computer... + I did have a Wacom tablet attached... Any ideas? Many thanks.

  • Anonymous commented  ·   ·  Report

    Same issue InDesign CC 2018.

    Mac Sierra 10.12.6 (MacBook Pro (Retina, Mid 2012))

  • Anonymous commented  ·   ·  Report

    Same issue, has been happening for the last several months, on and off. Seems like some linking and/or connection problem ( I'm just guessing ?). The IT dude at my agency wasn't able to solve it few times I requested help, and I've started looking bad in my CD's eyes ( can't save, losing and redoing work, frustrated...). InDesign team, any answers?

  • Anonymous commented  ·   ·  Report

    I updated my InDesign CC software yesterday and LOST the ability to UNDO! Please help! I make plenty of mistakes and rely heavily upon Cmd Z to save me! :)

  • nickbjones commented  ·   ·  Report

    Also having this issue with Id 13.1 and MacOS 10.13.3. with Wacom tablet installed.

  • Marta commented  ·   ·  Report

    I just had this issue too.

  • Diana commented  ·   ·  Report

    I am having this same issue and would love to know if there was a fix that we're unaware of. My InDesign and operating system are up to date. Unable to Save, Save As, Copy, or Undo. Because the Saving features are grayed out, we are unable to try the IDML workaround. There is a tablet connected.

  • M.E. commented  ·   ·  Report

    Same issue. Can you please assist ASAP!

  • Ajabon commented  ·   ·  Report

    Same problem for me. Regularly losing the save command and undo command. Have Wacom Intuos Art Tablet installed. When will it be fixed???????

    InDesign CC 2018, Mac 10.11.6

  • B Rupps commented  ·   ·  Report

    I'm on InDesign 13.1 and the same problem just happened to me. Can't undo, can't save, or save as.

  • Mandy Fortuna commented  ·   ·  Report

    Was the Wacom tablet the issue with this problem? It would explain why I've experienced this problem off-and-on for the last 7 years or so.

  • Phil Nixon commented  ·   ·  Report

    I've just updated to the latest version and still having same issue?

  • Anonymous commented  ·   ·  Report

    Ravi.....the 13.1 version still caused the same problem for me today. Not being able to save, undo, save as. I've lost 3-4hrs of work. Please advise

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