Erica

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    218 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

    Of the responses we have received, the conclusion we’ve come to is:
    This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

    Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

    However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
    A) a test file,
    B) detailed steps to replicate the issue
    C) any…

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    Erica commented  · 

    I was having this problem, so I contacted support at someone on the support team conducted a screen-share with my computer and troubleshooted InDesign and reconfigured it, and now everything works. I exported all the files I had open and couldn't save as IDML files and I was able to open all of them after the troubleshoot. This may work for you too!

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    Erica commented  · 

    I am also having this problem, it started right after I updated to CC 13.1

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