340 results found

1. Applying Master Page covers Document Pages

   Version: InDesign CC
   Steps to Reproduce: Apply the Master page
   Expected Result: Master page would be in the background
   Actual Result: Master page is in the foreground

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   1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

   Adobe InDesign team

2. Hyperlinks not detected

   The "Convert URLs to Hyperlinks" function in the hyperlinks panel is not working properly in CC 2018. Not all the links are detected. There doesn’t seem to be any logic in which links are detected and which are not, it seems very random.

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   7 comments  ·  Others  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,

   I tried out with various hyperlinks and the function is working fine for me.

   Please try it out with the latest release and even then if you encountering the same issue,
   please provide sample documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

   Please do mention your machine configuration like OS, Locale.

   You can also send files/links directly to paawasth@adobe.com

   Thanks & Regards
   Payal Awasthi (InDesign Team)

3. Undo does not work properly on deleted text, it only deletes one character at a time instead of whole block of text

   I am on a Mac and this is a problem with InDesign 2018.

   If you backspace delete two or more characters from text, undo (Ctrl+Z) only restores one character at a time instead of the whole block that was deleted in that action.

   Undo worked fine in previous versions of InDesign, and it works fine in Word and other apps.

   I have tried deleting InDesign preferences and caches and even reinstalled it with import previous prefereces unchecked, but the problem remains, and I cannot find any solution. Can someone please help?

   Macbook Air now running High Sierra 10.13.2 (but problem was stlll there in previous versions of OSX.

   I am on a Mac and this is a problem with InDesign 2018.

   If you backspace delete two or more characters from text, undo (Ctrl+Z) only restores one character at a time instead of the whole block that was deleted in that action.

   Undo worked fine in previous versions of InDesign, and it works fine in Word and other apps.

   I have tried deleting InDesign preferences and caches and even reinstalled it with import previous prefereces unchecked, but the problem remains, and I cannot find any solution. Can someone please help?

   Macbook Air now running High Sierra 10.13.2 (but problem… more

   5 votes

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   Need More Info  ·  4 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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4. background issue PDF

   I can not export a DPF file from my InDesign file. I keep getting the message that a background issues has occurred and the PDF can not be saved. HELP!!!!!

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   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
   • Error snapshot or video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
   • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

   Adobe InDesign Team

5. installed font missing

   InDesign 13.0.1 on macOS 10.12.6

   One installed font from a family of 6 suddenly started showing as not found. Frutiger LT Pro 67 Bold Condensed was correctly showing, now not.

   I have re-installed InDesign twice, reinstalled the font, and rebooted several times. Font is correctly showing still in Illustrator and Photoshop.

   This is impacting client files and while I have a workaround, I am concerned the problem will occur with other fonts where I don't have a viable solution. (I have another foundry version of that particular font.)

   Screen shots attached.

   many thanks

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   14 comments  ·  Others  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Please let us know if this issue still happens with the latest InDesign Release

   Thanks

6. Fix it!

   Footnote symbols at the beginning and at the end of the footnote I can't delete them nor the space that associated with the damn blasted symbol.

   It's just a mess. Endnotes footnotes it's a horror show to deal with them. I wasn't before but with this update---truly a horror show.

   2 votes

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   Need More Info  ·  amaarora responded

   Hi,
   Thanks for mentioning this. Do you mean the blue braces at the end and start of endnote text?
   Those are just markers that depict the start and end of endnote text. This will not be printed or exported. helpx.adobe.com/in/indesign/using/endnotes…

   To adjust the spaces, please explore and set the Type→Document Endnote options.

   Please let us know if this helps you out.

   -Aman

7. Indesign CC 2017 does not accept color management

   Hello!
   I work on Mac with high Sierra 10.13.2 with adobe CC 2015, 2017 and 2018.
   I have been working with Adobe for 25 years and therefore know the subject color management settings & synchronization.
   In Photoshop I have a color set made up of ECI RGB and ISOcoated v2 and other parameters such as rel.fartric with TK, etc.

   Then I synced with the bridge the suite on this set. Photoshop and AI do not accept this set but InDesign does. The error message comes:

   "Some parameters of the color settings file could not be used. The default values ​​are used."

   I have created a new color set from Indesign with eciRGB v2 and ISOctd v2 and get the same problem as prescribed.

   Have already tried everything, even the whole Adobe cc package uninstalled and reinstalled again.
   It did not help. In the 2015er and 2018er version, the indesign color management works flawlessly. Only with the 2017er version hooks it. If you create a new document after restarting the program, it will always be created with sRGB IEC61966-2.1 and Coated Fogra39 (ISO 12647-2: 2004). Only when you go into the color settings, and unchanged with ok confirmed (the settings are all right in there with eci rgb and isocoated) created indesign the new documents with the eci rgb and isocoated v2 profiles. I will despair soon !!!
   There are no umlauts in the name in it. Have also tried several times to reset the profiles and save again. Then the error message always comes as described by clemens. Although it saves the file in the Setting folder, it does so in conjunction with the complete path.

   The file that Indesign stores as a color settings file is as follows:
   / Users / username / Library / Application Support / Adobe / Color / Settings / Test.csf
   (this long line is the filename !!!)

   The file was saved in the Settings directory under:
   / Users / username / Library / Application Support / Adobe / Color / Settings

   As already explained, the correct information under the color setting is in it, but after a restart of the program only active when you call color settings and again confirmed with OK. And only in Indesign 2017!
   If you open a new page right after the restart, ID will include the profiles sRGB IEC61966-2.1 and Coated Fogra39 (ISO 12647-2: 2004).
   When opening existing files, no message box appears on "Deviation from profile or policy".

   I have still tried the folder writing rights repaired or re-adjusted

   In addition, I have the plate still run on the first aid in the hard disk utility.
   Unfortunately, the error still exists.

   What I have to say about this problem is that this error exists in three workplaces.

   I think it's a bug in Indesign.
   Have already discovered 3 or 4 cases on the net, but also with older Indesign versions,
   but all with the same mistake. Unfortunately, there was nowhere a solution for it.

   Hello!
   I work on Mac with high Sierra 10.13.2 with adobe CC 2015, 2017 and 2018.
   I have been working with Adobe for 25 years and therefore know the subject color management settings & synchronization.
   In Photoshop I have a color set made up of ECI RGB and ISOcoated v2 and other parameters such as rel.fartric with TK, etc.

   Then I synced with the bridge the suite on this set. Photoshop and AI do not accept this set but InDesign does. The error message comes:

   "Some parameters of the color settings file could not be used. The default values ​​are… more

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   4 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents?
   3. Does it happen when you switch between Adobe applications in a specific order ?
   4. Please specify your Platform, OS version and InDesign version.

   A short video depicting the issue will be very helpful.

8. Folder Aliases on Server greyed out

   We have here big troubles with export, saving AND and placing in Indesign AND Illustrator.
   Since Update on CC18 and High Sierra, everytime we want to open/save/place a document, all aliases are greyed out. (connection to server)

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   Need More Info  ·  1 comment  ·  Others  ·  Delete…  ·  Admin →
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9. hyperlink

   Interactive PDF not exporting hyperlinks correctly

   Everytime I export an interactive PDF with hyperlinks, the links have %0D automatically at the end. The hard return code is not in the link in InDesign, I've tried to remove it several times within the working document and Acrobat with no luck. Seems to be a bug.

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Require user inputs.

   —
   Adobe InDesign team

10. InDesign version 13.0.1 x64. Dynamic spelling does not show misspelled words with red underline as you type, prefs are set to that.

    InDesign version 13.0.1 x64. Dynamic spelling does not show misspelled words with red underline as you type, prefs are set to that. But if you do right mouse button, or spell check, it does know the word is misspelled, offering correction suggestions. We really need to see it "dynamically" as one types; this feature is not working.

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    9 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Please check to see if you are not in one of the following Screen Modes : Preview/Bleed/Slug. In these modes, the red underline for Dynamic Spelling is not shown.

    -Adobe InDesign team

11. InDesign 2018 and High Sierra cannot export correct looking pdf

    pdf will export but it exports a previously saved file. I even tried saving as a new doc and still it exports to the older art.

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anasuiya Gupta responded

    Hi

    Please provide the following information:
    1. What version of InDesign CC (2018) are you using? Is it 13.0 or 13.0.1? You can verify this in the About box.
    2. What do you mean by “it still exports to the older art”? Do the linked files used older linked graphics or the file itself is exporting to an older version of the file?
    3. Is it specific to a particular file or is happening constantly with all the files?

    Also, please share the file with which you are seeing the issue, as a package with all links and fonts, at anasgupt@adobe.com

    Regards
    Anasuiya Gupta

12. gpu performance not working

    This literally just started happening today. I have not installed ANY new anything.
    I'm running a new Macbook Pro (sept 2017), with 16g RAM, 2 TB SDD (with plenty of room on it) Graphics processor is Radeon Pro 560 4 GB
    Intel HD Graphics 630 1536 MB, running High Sierra 10.13.1.
    Running latest version of InDesign CC 2018 build 13.0.1
    As of about an hour ago, I can no longer use the animated zoom or GPU performance. Everything on the screen disappears and you can see the rulers moving as I try to zoom in/out or try to scroll pages. I've posted a short 1m video here that shows the problem.

    https://cl.ly/1p1o0q3J1B03

    I am really befuddled here, rebooted, shut down other apps, etc. but again, the behavior only started an hour or so ago.

    Please keep me posted on a fix.

    This literally just started happening today. I have not installed ANY new anything.
    I'm running a new Macbook Pro (sept 2017), with 16g RAM, 2 TB SDD (with plenty of room on it) Graphics processor is Radeon Pro 560 4 GB
    Intel HD Graphics 630 1536 MB, running High Sierra 10.13.1.
    Running latest version of InDesign CC 2018 build 13.0.1
    As of about an hour ago, I can no longer use the animated zoom or GPU performance. Everything on the screen disappears and you can see the rulers moving as I try to zoom in/out or try to scroll pages.… more

    2 votes

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  Sumit Garg responded

    Hi ,

    Are you facing this issue for all the document. If yes, can you please send us one of your sample document for analysis. This will help us in isolating the actual root cause.
    If issue is specific to some documents then please share these documents for analysis.

    You can send us your packaged document with assets to “sharewithID@adobe.com” email address.

13. For some reason my design in indesign is not fully visible when i am working on it, even when i select fast display or high quality display

    it is so annoying to be working on my design and not to be able to see all of my work on my screen as so much of it is blank, and is only visible when i export it as a jpeg. THis is so unprofessional and inconsistent when trying to design that i can clearly see all of my work as i edit and improve it. Can you please investigate and improve the software so my work is visible as i continue to edit. Also have the screen is in grey and the other half in white like a triangle, why is this?

    it is so annoying to be working on my design and not to be able to see all of my work on my screen as so much of it is blank, and is only visible when i export it as a jpeg. THis is so unprofessional and inconsistent when trying to design that i can clearly see all of my work as i edit and improve it. Can you please investigate and improve the software so my work is visible as i continue to edit. Also have the screen is in grey and the other half in white like a… more

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please confirm if you problem is similar to the one mentioned here:https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/31675318-distorted-text-and-graphics-in-high-sierra

    If not, then please can you let us know your OS and InDesign version.

    -Aman

14. Find Missing Pathfinder

    Please restore now Missing Pathfinder in CC 2018
    I teach InDesign and the practicality of Pathfinders in InDesign.
    Now it’s gone missing, no explanation !!
    Disappointed and worried. What is your point ?

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This looks like an issue with corrupt application preferences file.
    Please see if clearing out the application preferences by following the steps mentioned here : (https://forums.adobe.com/message/2404821#2404821) makes the issue go away.

15. CC2018 IDML files not compatible with CS6

    Clients who have CS6 can't open any IDML files I create/export in CC2018. They receive an error message saying the format is unsupported or a plug-in is missing. IDML files created/exported from an earlier version of CC (2017) work fine.

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    24 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Please confirm in comments if the issue has been resolved for you with the latest release of InDesign?

    Thanks

16. Problem with Ctrl+A

    When you select a file with more than 500 pages with the command Ctrl + A, (to export RTF) Indesign hangs for many minutes. It did not happen in previous versions. Problem detected in Win10 64bit, the last 2 versions of Indesign.

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    2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

17. The killing of hard returns in ToC

    This is a new feature with version 13 ... but (I think only on WIN machines) that can not be stored with the rest of the settings. After saving and creating a table of contents, the check mark is no longer set.
    regards Frank Muenschke (IDUG Rhein/Ruhr)

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    Need More Info  ·  5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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18. Microsoft word

    bug in program InDesign CC 2018 (?)

    Can not import Microsoft Word file in CC 2018 (system Windows 10 Version 1703)

    send a screenshot in Czech language

    translate screenshot: This file can not be placed. No filter was found for the requested operation

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    Need More Info  ·  2 comments  ·  Others  ·  Delete…  ·  Admin →
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19. Custom PDF presets erased after update to CC 2018

    I have several saved PDF presets for different clients. All of them had been deleted after upgrading from CC 2017 to 2018. I first thought they were simply not migrated over, but after opening InDesign CC 2017 I noticed they were gone there also! Only the default presets (High-Quality Print, etc.) were showing up in the drop-down menu. I had to go into my TimeMachine update to restore the files.

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    4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anasuiya Gupta responded

    Hi Annika

    Could you please go to the following location on your system, and check whether your presets are present on your machine or not:
    /Library/Application Support/Adobe/Adobe PDF/Settings

    Also, is there any other Adobe application that is installed on your system, like Illustrator? If yes, could you please check if your presets are shown in those applications or not.

    Regards
    Anasuiya Gupta

20. Objects on canvas move down when new page created

    Have just noticed that when I create a new page in the middle of a multipage document, objects on the canvas of following pages are all pushed down an extra page - i've screen capped before/after. I tested on two other documents and one other computer and was able to reproduce the issue every time...

    Version: 13.0/CC 2018
    Reproduce issue by: Create multipage document with objects on the canvas. Insert pages using pages palette in the middle of the document; watch all your canvas content move down!
    Expected result: for the content to stay on the canvas of the pages it was originally placed.
    Actual result: see screen cap

    Have just noticed that when I create a new page in the middle of a multipage document, objects on the canvas of following pages are all pushed down an extra page - i've screen capped before/after. I tested on two other documents and one other computer and was able to reproduce the issue every time...

    Version: 13.0/CC 2018
    Reproduce issue by: Create multipage document with objects on the canvas. Insert pages using pages palette in the middle of the document; watch all your canvas content move down!
    Expected result: for the content to stay on the canvas of the pages… more

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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team