259 results found

1. Bug: InDesign Index page ranges not working when using "Next use of Style" options

   Adobe InDesign 2020
   15.0.2 x64

   Issue:

   I am trying to create index entries that include a page range (such as 26-29) instead of a single page number using paragraph styles.

   I am having trouble getting the page ranges for my indexed content to update correctly. Specifically, the index entry always only shows the first page of the range in the index pane on the first attempt.

   I can sometimes (but not always) trick it into updating the page range correctly. I attached a video of it finally working after five failed attempts.

   ---

   Here is what I tried:

   (Also detailed at: helpx.adobe.com/indesign/using/creating-index.html#pagerangeoptionsinindexes)

   Step 1: Select the text that I want to be created as a marker, in this case, "Vacation" (by dragging the selection in the first [failed] video, and triple-clicking in the second video.)

   Step 2: Select "Next Use of Style" and use "Heading 2".

   Step 3: Click OK.

   The first attempt always displays incorrectly.
   After toggling between various Page range options, committing each one, and then toggling back to "Next use of Style," I can sometimes get a page range to appear, but it usually incorrect. An example of this behavior is illustrated in the first video when the page range shows 26-67. (It should be 26-29.)

   Video two picks up where the first one let off. I try a slew of page range options, consistently returning to "Next use of Style" and "Heading 2" until finally, the correct range appears.

   Also, if I need to nest that entry under another, the process starts all over again. :(

   UPDATE: It turns out that even the last attempt is a failure. I am posting video #3 to show which pages the styles appear, and in what order. sigh

   ---

   Links to Videos:

   First Attempt: ** (90 seconds)
   I did get a page range after much futzing, but not the correct one: https://www.screencast.com/t/dvn4qwpi -or-
   ***Bug- InDesign Index Page Range Attempt 1.mp4* attached below.

   Second Attempt: (2 minutes)
   I did get the correct page range after an extreme amount of futzing: https://www.screencast.com/t/KnZRmUQfak -or-
   Bug- InDesign Index Page Range Attempt 2.mp4 attached below.

   Video 3: (50 seconds)
   I use Find Format > Paragraph Style: Heading 2 to show you a small piece of the documents header structure, in case it is at all helpful. The image below (Document with headers labeled pgs 26-30.png) shows this as an annotated image.)
   https://www.screencast.com/t/WAksdpdunq -or-
   Bug- InDesign Index Page Range Style Information.mp4 attached below.

   ---

   Images:

   I have attached an annotated file that shows the pages and header structure (Document with headers labeled pgs 26-30.png). I also attached a video (Bug- InDesign Index Page Range Style Information.mp4) that shows these are, in fact, the correct styles.

   ---

   Any help with this would be very much appreciated.

   Adobe InDesign 2020
   15.0.2 x64

   Issue:

   I am trying to create index entries that include a page range (such as 26-29) instead of a single page number using paragraph styles.

   I am having trouble getting the page ranges for my indexed content to update correctly. Specifically, the index entry always only shows the first page of the range in the index pane on the first attempt.

   I can sometimes (but not always) trick it into updating the page range correctly. I attached a video of it finally working after five failed attempts.

   ---

   Here is what I tried:

   … more

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   Need More Info  ·  amaarora responded

   Hi
   Please can you send a sample document with which the issue is reproducible?

   Thanks
   amaarora@adobe.com

2. after upgrading to Mac OS Catalina I have trouble using ID 2021. When I open a file or try to place an image the program freezes

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   0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

3. Indesign crashes when changing Endnotes to footnotes

   I just updated to the 2021 that is really amazing. Only bug i have i can t any more convert endnotes to footnotes InDesign crashes each time on both of my computers . I am on Window 10 No idea why before i could do it. Thanks a lot

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   0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

4. [ID-4222284]Different views when switching between preview and normal mode

   Strange behavior. I recently switched between preview and normal mode and InDesign showed me an older version of the document.

   Most recent MacOS and InDesign Version.

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   40 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to santalwa@adobe.com :
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   Workaround: Restart InDesign
   —
   Adobe InDesign Team

5. Cannot remove hyperlink from image

   For some reason InDesign has no option to remove hyperlink from an image. It took me hours to search for solution until I gave up and deleted the image and recreated it with a new hyperlink. This is pathetic and needs to change. When you right click an image, we should see "Hyperlink" > "Remove Link". This is so basic, its really upsetting to have to post this here.

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   1 comment  ·  Styles  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Did you try clicking on the Trash can icon in the Hyperlinks panel?

   —
   Adobe InDesign team

6. [15.0.2.323] Big problem with unrecognized user dictionaries

   macOS 10.14.6 - multiple computers with us and with customers

   We noticed today that extensive user dictionaries are recognized as such by the existing documents, but InDesign (current version) completely ignores them and thus incorrectly hyphens them.

   In a special case, a very extensive user dictionary is linked as a symlink (alias) from the Dropbox into the corresponding Linguistics folder in Application Support / Adobe. So far, this worked wonderfully with all versions and has the advantage that adjustments are automatically distributed correctly via the Dropbox.

   I tried the following:
   the symlink resolved and the extensive dictionary (a lot of entries, 1.4 MB) locally as an independent user dictionary in the above Folder placed (added.txt). As a result, InDesign became extremely sluggish - even renaming to .udc didn't help. It was no longer possible to work and large documents could no longer be opened without InDesign reacting after a while and having to be "shot down".

   We have now rolled everything back to v15.0.1, as well as our customers who are working with us on projects with these dictionaries. No problems and InDesign 2020 v15.0.1 works as expected.

   Since this misconduct is absolutely not an isolated case here and can also be observed among all customers involved, a pretty bad bug has crept in with v15.0.2, which makes it impossible for us to work with the latest version.

   macOS 10.14.6 - multiple computers with us and with customers

   We noticed today that extensive user dictionaries are recognized as such by the existing documents, but InDesign (current version) completely ignores them and thus incorrectly hyphens them.

   In a special case, a very extensive user dictionary is linked as a symlink (alias) from the Dropbox into the corresponding Linguistics folder in Application Support / Adobe. So far, this worked wonderfully with all versions and has the advantage that adjustments are automatically distributed correctly via the Dropbox.

   I tried the following:
   the symlink resolved and the extensive dictionary (a lot of… more

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   3 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Please share the test document with us.
   You can send them to pgaurav@adobe.com

7. InDesign crashes when changing paragraph style with Typefi Designer 8.7.3 (14)

   Every time I change the paragraph style on my document, indesign crashes.

   5 votes

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   8 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2023(v18.2.1.455) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   As per the information provided by other customers, the issue might be related to Typefi Designer 8.7.3 (14).

   —
   Adobe InDesign Team

8. ID 2020 15.1: Object Content cannot be changed when object was created befor version 15.1
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   1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Please provide more information to santalwa@adobe.com –
   • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
   • Error snapshot or video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?

   Adobe InDesign Team

9. PDF Comments Unmapped / Adobe Indesign 2020, 15.0.1 (latest issue)

   1. Adobe Indesign 2020, 15.0.1 (latest issue, updated)
   2. Several files opened and attempted to edit with PDF markups. Have checked the PDF file in acrobat and correct.
   3. Comments should be mapped to identical document but are not.
   4. Most, if not all comments are unmapped (latest document completely unmapped - 50!!).

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   5 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Please elaborate on the issue you are experiencing, giving concrete steps and examples to help us understand this better.

   —
   Adobe InDesign team

10. spell check in tables

    See attached document.
    The mis-spelled word "tiime" is addressed correctly in column 1 rows 1 and 2.
    The mis-spelled word "paarty" is addressed correctly in column 2, line 1.
    The mis-spelled word "partu" is is underlined correctly in column 2, line 2, but right-clicking on the word does not bring up spelling correction options.
    "partu" will, however, be treated correctly using Edit -- Spelling -- Check Spelling... .

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi
    Please can you send a sample document with which the issue is reproducible?

    Thanks
    amaarora@adobe.com

11. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

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    10 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

    • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
    • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID

    —
    Adobe InDesign Team

12. Selecting all and then deselecting some text in one go

    I have been using InDesign since forever. Since the very first versions. But something has changed in the update to version 15.0.3.

    When I select text, I often want to select an entire paragraph, except for the hidden character "paragraph return". I do that by holding Shift+Command+Arrow Down. That selects the entire paragraph including the hidden character. Then I would normally just let go of the command button and still hold Shift and then push the Arrow left button. That way I had selected the entire paragraph without the hidden character.
    But in the latest update, 15.0.3 I now suddenly don't deselect the hidden character by pressing Shift+Arrow left. Now I add the hidden "Paragraph return" character from the previous paragraph to my selection. This is very upsetting to me and is something that complete kills the way I have been doing things for years and years. Please help me figure out how to fix this so I can keep doing like I have always been doing.

    I have been using InDesign since forever. Since the very first versions. But something has changed in the update to version 15.0.3.

    When I select text, I often want to select an entire paragraph, except for the hidden character "paragraph return". I do that by holding Shift+Command+Arrow Down. That selects the entire paragraph including the hidden character. Then I would normally just let go of the command button and still hold Shift and then push the Arrow left button. That way I had selected the entire paragraph without the hidden character.
    But in the latest update, 15.0.3 I now suddenly… more

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Are you still facing the issue?
    We tried internally, but are unable to reproduce the bug

    -InDesign Team

13. Save functions unavailable

    I'm using a Mac and running Catalina, have ID 2020. Yesterday, an existing file of 33 pages stopped allowing me to save it. I had no idea it wasn't saving and lost hours worth of work by the time I realized what was happening. I tried starting a new document and pasting the text into it, but same problem. I started a new document again and it allowed me to save immediately, but the second I dropped in text (different text this time), I lost the ability to save the file. I can export to PDF or IDML, but cannot simply save the file.

    I'm using a Mac and running Catalina, have ID 2020. Yesterday, an existing file of 33 pages stopped allowing me to save it. I had no idea it wasn't saving and lost hours worth of work by the time I realized what was happening. I tried starting a new document and pasting the text into it, but same problem. I started a new document again and it allowed me to save immediately, but the second I dropped in text (different text this time), I lost the ability to save the file. I can export to PDF or IDML, but cannot… more

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    4 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please share sample documents with us to investigate this issue.
    You can put them in a shared folder and give us the link to the same – send the link to rkiran@adobe.com

    —
    Adobe InDesign team

14. PDF Export in InDesign CC 2020 (15.0) is broken

    As soon as I try to export a PDF (either with File > Export or File > Adobe PDF Presets), the background task starts but hangs at 32% and never completes. When cancelling the task, it never cancels and I need to Force Quit InDesign to cancel it.

    Running Catalina with the latest version of InDesign (15.0)

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    2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample INDD file at rdubey@adobe.com with which issue is reproducible?

    We tried with some custom InDesign files, but export works fine

    Thanks

15. Crash when copy/paste table cells in InDesign (15.1)

    Application crashes when copying/pasting table cell attributes.

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    Need More Info  ·  amaarora responded

    Hi
    Can you please send a sample InDesign document in which you are facing the crash?

    Thanks
    amaarora@adobe.com

16. copy/paste of URL loses character style

    ID 15.0.2; Mac OS 10.14.6

    1. copy a passage containing a URL formatted with a character style

    2. paste the passage

    expect char. style to be retained

    actual: char.. style is eliminated; reverts to [None]

    This happens when char. style is named 'Hyperlink' or when a char. style with another name is used.

    Related issue: 'New Hyperlink from URL' always creates and applies default char. style Hyperlink unless I name my char. style for URLs 'Hyperlink'; 'hyperlink', for example, will not be applied.

    2 votes

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    1 comment  ·  Styles  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you share a sample file and a video showing the problem?

    Thanks
    amaarora@adobe.com

17. Text-fields behave strange after InDesign 2020 update

    Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

    When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

    Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is expanded on the upper side instead (see image "Adobe-Indesign-Bug-copy-paste.jpg" in attachment)

    Sometimes it even changes the whole stlye, color AND size!!!! ("Adobe-Indesign-Bug-copy-paste2.jpg").

    I checked everything that may be possible - without results. It sitll appears after saving older documents in 2020 version...

    Hence, every template i ever created is useless and time-consuming!
    ADOBE PLEASE DO SOMETHING, THIS IS RIDICULOUS AND ANNOYING!

    Anybody experiencing similar problems? Thanks for reply.

    Update: Bug doesn't appear on another PC with similar settings. But it still appears after uninstalling old version, reinstalling new version and even after deleting all folders and setups in adobe file path.... Still stumped for an answer...

    Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

    When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

    Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is… more

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please let us know in comments below if you face the problem even after deleteing the InDesign cache and preferences.

    Refer: https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html for the steps to delete the roaming and local cached data folders

    Thanks

18. Print thumbnails to postscript — file unusable

    When I print thumbnails [or a booklet] to a postscript file, InDesign 15.0.2 creates the file, but it cannot be read in either Preview or Acrobat.

    You need to allow for a useable PS/PDF export for sharing thumbnails or booklets with colleagues who do not use InDesign.

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    1 vote

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    2 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Have you started to face problems only after updating to 15.0.2 version of InDesign?
    Can you share a sample file and a video showing the steps you use for printing at amaarora@adobe.com?

    Thanks

19. Footnotes disappears

    Some footnotes disappeared without reason then appeared back when I changed something in the linked paragraph. InDesign didn't display any kind of warning about this problem.

    4 votes

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Part of this issue was fixed with the latest release of InDesign 15.0.1

    For all new files created with ID 15.0.1 the issue will not come. For older files opened in ID 15.0.1, you will have to resize, move or do some text editing operation to make the footnote appear

    In case you are still facing the issue in new files created post ID 15.0.0 , please share a sample file

    Thanks
    amaarora@adobe.com

20. [ID-4216893]Interactive PDF go to destination not working

    Using InDesign CC 2019 14.0.1

    I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

    Go to previous page
    Go to next page
    Go to destination linking to the contents page

    The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

    When exported as an interactive PDF the Next Page, Previous Page, contents bookmarks and URL hyperlinks all work as expected, but the contents button using Go to Destination appears to do nothing.

    I tried using a bookmark, hyperlink destination and text anchor and none worked in Go to Destination once exported. I also tried both On Release or Tap and On Click as the event with no success.

    I tried setting up a brand new document just with a button using Go to Destination linking to a bookmark on release or tap and this worked when exported. I moved the pages of the report across to the new document, it stopped working.

    I started again with a new document and Go to Destination button. Again worked on export. I added Next and Previous page buttons, stopped working.

    We have three other documents currently live in the studio which use Go to Destination buttons. One is working on export. Two are not working. Of those two, one includes Next and Previous buttons, one does not and only contains Go to Destination buttons. My file is an update of a file created in an older version of InDesign. The other three are brand new documents created in the latest version of InDesign.

    When we have had problems with interactive functions not exporting in the past, we have been able to save the files as IDMLs then export from there with success but this is also not working anymore . The work around we currently have is to edit the button within Acrobat itself, but this is tedious given the original buttons were all on the master page and should be an easy export.

    Screenshots attached of the action that is exporting with Go to Destination when opened in Acrobat. Also a screen shot of the button set up (file name redacted)

    Using InDesign CC 2019 14.0.1

    I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

    Go to previous page
    Go to next page
    Go to destination linking to the contents page

    The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

    When exported as an interactive… more

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    22 votes

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    26 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you share some sample document with which the issue is happening at anasgupt@adobe.com

    Thanks