Crash on launch in 19.0.1
Crash on launch immediately after splash screen appears. New to 19.0.1.
Using macOS Sonoma 14.1 on a 27" iMac (Intel).
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Jenya Mirnenko commented
It seems like you're experiencing a crash on launch with a software version 19.0.1. Without specific information about the software you're referring to, I'll provide some general steps to help you troubleshoot and address this issue:
Check System Requirements:
Ensure that your system meets the minimum requirements for the software version you are using. This information is usually available in the software's documentation or on the official website.
Update Graphics Drivers:Update your graphics drivers to the latest version compatible with your operating system. Outdated or incompatible graphics drivers can sometimes cause crashes.
Check for Software Updates:Make sure you are using the latest version of the software. Developers often release updates to address bugs and improve stability.
Disable Plugins/Extensions:If the software supports plugins or extensions, try disabling them to see if any third-party extensions are causing the crash.
Reset Preferences/Settings:Some crashes may be related to corrupted preferences or settings. Check if the software has an option to reset preferences or settings to default.
Run in Safe Mode:Some software has a safe mode or diagnostic mode. Running the software in safe mode may help identify if the issue is related to a specific configuration or plugin.
Check System Logs:Review system logs for error messages related to the software crash. This information can provide clues about the cause of the issue.
Reinstall the Software:Uninstall the software and then reinstall it. Make sure to follow proper uninstallation procedures to remove all related files before reinstalling.
Contact Support:If the issue persists, consider reaching out to the official support channels for the software. They may provide specific guidance or solutions based on the details of the crash.
Search for Known Issues:Check the software's official forums, community boards, or knowledge base for any known issues or solutions related to crashes with the specific version you are using.
If you can provide more details about the software and your operating system, I may be able to offer more specific guidance. Additionally, if there are error messages or logs related to the crash, including that information would be helpful for troubleshooting.