Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Crash and shifting of text markups
Exporting to IDML, to rtf or select all + paste lead to a system crash in InDesign CC 2017 (18.1.2). The export to pdf was possible. Using exclusion techniques, the typesetter was able to locate a bad paragraph in the middle of the document that crashes when selecting + pasting. She deleted this paragraph in text mode and re-inserted it. Now idml and rtf export works. But starting from this paragraph, all text markups in italic are now shifted (after the idml cleanup) by about 195 characters to the front. This error occurred shortly before printing and no one noticed.…
1 voteTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign Team -
"Generating PDF" dialog opens randomly, crashes InDesign
Indesign version: 13.1 x 64
After updating to this version, I have been having an issue where the "Generating PDF" dialog box will open unprompted at seemingly random times. The "Generating PDF" and "Downloading Image" bars are present, and begin to fill up. The "Downloading Image" bar appears to finish, but the "Generating PDF" never fills up all the way. InDesign becomes entirely unresponsive during this process, and I have to Force Quit the application to proceed.
2 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign Team -
10.13.4
OSX 10.13.4. InDesign is updated and will not open. Period.
1 voteTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Beachball on start, takes 2 force quits before fully starting
When I start InDesign 13.1 on macOS 10.13.4 it take 3 attempt. I have to force quit the first two attempts because it almost always beachballs. Then on the third attempt it finally works. This behavior is pretty consistent. Sometime I completely restart the computer. Other times it take longer to start.
1 voteHello All,
We have fixed a number of crashes with InDesign’s latest Nov’18 update.
Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.List of crashes and other issues that have been fixed with the update can be found at the below provided link:
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlIf you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.
Regards,
InDesign Team -
InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK"
Version InDesign 13.1
Testing Windows 10(1709) and macos 10.13.4, same resultsSteps
1 Execute InDesign 13.1
2 Show "Margins and Columns" Dialog (Application Default)
3 Click "OK" button- Expected result
Crash InDesign - Actual result
Don't crash
15 votesHello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign Team -
InDesign 2018 crashing when I go to linked endnote text
I'm working with linked endnotes in InDesign 2018 (version 13.1), but my file originated in InDesign 2015 (I skipped 2017). I have already saved the document as an InDesign 2018 file but seem to be having problems importing a document with linked endnotes.
I'm starting with an old InDesign file because I'm working on volume 2 of a multi-book series and want to maintain all my old styles. I don't know if that's relevant, but I have worked successfully placing linked endnotes from word in previous books already. In this one, the endnote references appear to have links but when…
1 voteHi,
Thanks for reporting this issue.
We have been able to reproduce the issue locally.-Aman
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Indesign freeze my iMac when launching
I can't launch InDesign. It just freeze my entire computer and I am forced to restart the iMac. Any idea?
I reinstalled it and it didn't make any change...
1 voteAs confirmed by the user that the issue got resolved after Re-installing Creative Cloud Desktop Application.
Regards
InDesign Team -
InDesign fails to launch
I cannot start InDesign on my Windows 10 notebook even though the rest of the Adobe apps work relatively well. On my main PC it runs without any problems. I tried re-installing the software, but it didn't help.
2 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Table Eyedropper crash
Running High Sierra 10.13.2
InDesign version CC2018 13.1
Crashes when trying to select text within a table with the eyedropper tool, InDesign immediately crashes. This has been a problem for a couple of versions.
2 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
installing new fonts and indesign crashes
I am very afraid to install any new fonts honestly. Illustration and photoshop work just fine but InDesign crashes constantly because of fonts; it just freezes. would appreciate it if it gets fixed in an update.
2 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
tabulazione
Ogni volta che attivo la tabulazione di un blocco di testo si chiude l applicazione!
1 voteTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Not responding at update changes Indesign and Incopy in same time
When have modifieds attributes indesign for incopy, if a user click on "update design" in Incopy and the process of update changes assignments is running in Indesign, the Incopy and Indesign crash!
1 voteHi,
As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).Regards
InDesign Team -
Changing Document Size
When I click OK to make my changes to the document the application crashes. I am able to preview the changes but that's it. I have tried restarting the application, restarting the computer. I can't seem to find anyone else with this issue.
Running:
Adobe InDesign CC 13.1
Mac OS 10.13.4
Macbook Pro 2015 2.8 gHz i71 voteAs confirmed by the user, the issue is resolved.
Regards
InDesign Team -
Cannot convert indd to idml
When trying to convert attached indd (7888 kb) to idml, completed idml file is corrupted (237 kb).
Adobe InDesign 13.0.11 voteThank you for reporting the issue.
We are currently looking into it. -
copy multiple text-frames > crash
When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.
Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.
1 voteHi,
As confirmed by the user, The issue is resolved.Regards
InDesign Team -
pasting crash
InDesign CC 13.1 — EVERY time I copy text from another program (PDF, email, Word, ANYTHING other text within InDesign), InDesign crashes immediately upon pasting into a text box within InDesign. No spinning beach ball. Just shuts down and closes. This is untenable and needs to be fixed. Productivity and my job depend on it. Can anyone please help solve this issue? Thank you.
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Exporting a Snippet Causes Crash
Whenever I try to export a snippet, either through dragging the ID item onto the desktop, or by going to File > Export > Snippet, InDesign will crash. The only way to get a snippet is by adding it to a library by using the flout menu in the Library panel.
I am on mac OS 13.13.3 and InDesign 13.0.1
1 voteTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
ID crashes when exporting to PDF, but not to JPEG
I'm using InDesign 13.1 for a simple 12 page booklet (see attached)
First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.
I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to…
1 voteHi,
Thanks for reporting the issue. We have been able to locally reproduce the issue that refers to “ID crashes when exporting to PDF, but not to JPEG”-Aman
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Can not paste text in inDesign
I am running InDesign CC 13.1 on osMac High Sierra, and am unable to COPY text from any web browser (Chrome, Safari, Firefox) and PASTE it into inDesign. It crashes every time. I AM able to paste the text into a Pages document and THEN copy/paste into inDesign — but all character information is gone (formatting, alignment, spacing, etc.)
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
InDesign crashing when exporting book to pdf
Hi there. I just got updated InDesign through CC and am in the process of updating old files/documents created in CS5.5. Several of them are InDesign books including 6-10 separate documents (there are a couple books which share similar documents). I'm able to export the individual documents as a pdf just fine, but when I try to export the book it crashes. I've tried recreating the book with the same documents, but no luck. Other ideas?
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team
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