Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!
InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.
I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.
I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not…
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Indesig destroys its files
version
InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript) with AdobeStockSteps
scenario: slow, instable internet connection or internet connection failure
Indesign loses cloud linking to library assets
InDesign freezes
InDesign crashes
Active Indesign file can no longer be opened on this computer despite restarting Windows + InDesignIf the library is shared with other team members, they will not be able to open the file
Only team members who are not working with this library can open the file
If this team member now deletes the links to the assets, the other team members can reopen the file.
Tests…
1 voteWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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New / Edit Table Style Crash
Creating a new table style using the hold-option-key + click page icon method and/or editing an existing table style in the palette crashes indesign instantly.
1 voteWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Object style size property crashes InDesign when used with Libraries
I have recreated this bug on both Mac and PC InDesign 13.0
1. Create a text box
2. Insert a table with any number of table cells
3. Draw a rectangle anywhere
4. Create a new Object Style and set Size and Position Options -> Size -> Adjust: to Height Only
5. Apply the Object Style to the rectangle
6. Cut and past the rectangle into one of the cells of the table
7. Create a new Library file
8. Drag the text box into the Library
9. Try drag the Library item back out onto the page... It should…1 voteFix is available in version 13.1 of InDesign.
Please update to the latest version available to you via Creative Cloud Desktop application.Thanks,
Adobe InDesign team -
Adobe InDesign/InCopy cannot be opened because of a problem
InCopy will not launch in macOS 10.11.5 and 10.12.6. This is happening on two different computers, one a 2015 13" MacBook Pro with Retina and one a 2017 MacBook Pro with TouchBar. Have attempted uninstall/reinstalls as well as removing preference files.
I'm attaching the InCopy report from 10.12.6 computer but the 10.11.5 computer is currently off-site. I can add it later if I need to.
I'm also attaching a screenshot of the error message returned by InCopy when I try to launch the application.
2 votesPlease refer to the KBDoc which provides the workaround for this issue:
https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.htmlThanks,
Adobe InDesign team -
Type on path ID CC 2018
creating a path then adding type to the path causes the terminal beachball of death– tried 4 times, restarted app and Mac tried again. Force quit required each time. I was able to copy a path with type on it from an older document. Very painful
1 vote -
Editing font in table and it crashes
Selecting multiple cells and changing font, Indesign keeps crashing
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Fehlercode 4/Errorcode 4 for not damaged documents
1. Adobe Indesin CC 13.01
After the last Update of Indesign time by time suddenly Indesign report a damaged file if you try to open any InDesign-Document.Everytime after restarting the Mac everything is good and I'm fortunally able to open all o these documents.
Sometimes restarting Indesign helps, but not always.
The last 3 days it happens much to often und it nervs.
52 votesWe’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.
If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.
Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.
-InDesign Team
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InDesign 2018 still crashing when updating in links panel after 13.0.1 update
InDesign 2018 still crashing when updating in links panel after 13.0.1 update. Running Mac OS High Sierra. It's one thing after another since updating to 2018.
3 votesOn being contacted via email, the user confirmed that the issue is no longer reproducible.
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1 vote
We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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3 votes
We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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InDesign still crashing when saving to external server folder/alias
I updated to the new version of InDesignCC 2018 this morning (the November '17 update, version 13.0.1). Supposedly this was supposed to fix the Save/Save as crash but I just took the same steps as before and the crash is still happening. The steps are as follows:
1. Create new document
2. Save As
3. Select folder within our shared folder (this is linked to another computer, the other computer is the "momma" so to speak in that its part of the hard drive of the other Mac (version 10.12.6). I am also running Mac version 10.12.6. We have a…12 votesHello All,
Please update to the latest version of InDesign, Id 13.1 for the fix of the problem.
Thanks,
Abhinav -
Delete page crashes InDesign and closes
I am using 2017.1 Release 12.1.0.56
When I click to delete a page from my document, ID crashes. It is only happening on one particular file. I tried creating a duplicate copy, adding additional pages and deleting multiple pages and still is crashes.4 votesHi,
Can you check and let us know if saving the same file as .idml (file→Save As) and then adding a page crashes InDesign?
Can you also upgrade to the latest version of InDesign as well?-Aman
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1 vote
We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Crash on Launch
When launching InDesign and Illustrator 2018, I get the attached alert. Illustrator will always show this alert but does function. InDesign will always show this alert and it opens once. Thereafter it will crash on launch every time until I reinstall it and then I get one launch again and repeated crashes on launch until I reistall. This is on two separate Macs running HIgh Sierra
2 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Using tabs with right-aligned text causes crash - CC2017
When I build a paragraph with tabs and right-aligned text, making any edits to the paragraph at all causes InDesign CC2017 to crash. My co-worker experiences the same problem.
1 voteWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Changing font in Character Panel frequently causes a crash in Indesign CC 2018
Since 2018 version, changing a font in the character panel frequently crashes the application, but not 100% of the time. Font worked fine in older version and sometimes works fine in 2018, but the same issue has happened a good few times in the last week or so.
23 votesHello All,
Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign Team -
InDesign CC 2018 Crashing Several Times Daily
After updating to InDesign 2018 the application suffered from crashing. I applied the CopyPlugin_MAC.app patch, but it did not fix the issue.
4 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Using Text Wrap causes InDesign to crash!
When I use the text wrap or copy/paste an object with text wrap applied, the program crashes.
I noticed this is only happening when I attempt to add them to a page that includes a table in it.
2 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Trying to copy any item or group of items crashes InDesign
Attempting to copy any item or group of items to the pasteboard in InDesign crashes the application.
3 votesHi,
A fix for some issues have been made available at https://helpx.adobe.com/indesign/kb/crash-fixes-october-2017-release.html
Can you try the same and let us know if it fixes your crash too?-Aman
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