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Data Merge causes crash/lock-up when displaying panels on second screen

When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

If I change the layout of the panels to one screen (the default layout) it works fine.

I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

I've attached a screenshot of the panels on the second screen for your reference - there are no panels on the primary screen.

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Anthony Gilbert shared this idea  ·   ·  Report…  ·  Admin →
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CLOSED  ·  amaarora responded  · 

To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.

—
Adobe InDesign Team

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  • AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  ·   ·  Report

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  • AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  ·   ·  Report

    We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

  • Anonymous commented  ·   ·  Report

    InDesign Data Merge is still crashing for me. I'm on 14.0.3

  • AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  ·   ·  Report

    Hi,
    Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

    During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.

    We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

    Also, Please send the following information to santalwa@adobe.com.
    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards
    Sanyam Talwar

Adobe InDesign: Bugs: Crash/Freeze/Hang

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