Bug details

In InDesign CC 2019 slow Reaction Time on clicking from one object to another.

Using InDesign CC 14.0 on Windows 10. I have an magazine layout with text and picture boxes, of course. When clicking from one box to another, there is a long delay, a temporary freeze. Eventually (20-30 seconds) it awakens and I can move on. But it's happening more frequently, even after a reboot.

Is this an issue of my computer talking to Adobe servers?

Nothing to screen shot, there is no message.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.

This particular thread caters to a very specific case which has been fixed in the last update of InDesign.

If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.

We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently as possible; we need your support.

Regards,
Abhinav Kaushik
InDesign Team

118 comments

Comments are closed
  • Ulysses de Oliveira commented  ·   ·  Flag as inappropriate

    The best release I know of ID CC is 2015, although it has an annoying bug in the Find/Change dialog box. The 2017 release is terribly slow in Win10 and I don't even dare to try newer versions that probably brings new bugs.

  • gozde commented  ·   ·  Flag as inappropriate

    I used to be able to work much faster on my 6-year-old Macbook Pro where I used licensed versions of all the software. Ever since upgrading to a new iMac, Adobe and Cloud have become an annoying part of working. Indesign is very slow. It takes forever for simple tasks, effects my concentration and takes the pleasure out of working. Plus w/ our currency rate, dollar based monthy payments are quite a load, so what are we paying for?

  • Michael commented  ·   ·  Flag as inappropriate

    For ****'s sake Adobe, incompetence of your ******** IT team is really reaching new heights. I kept having the same problem but I assumed that perhaps a part of it is due to an ageing Yoga I've been working on.

    I'm now running a completely fresh install on a brand new laptop with a new i7, 32GB of RAM and an SSD - and what happened? I have a simple file with a few vector files and InDesign lags on the first objects selected after launch.

    This post was updated a few days ago so clearly the issue has not been fixed as I'm running the latest version.

    How the **** do you keep managing to keep ******* up your suite that's been in development for ******* 30 years?

    I do not want to explicitly describe what I would do with your team at this point. The chain of monumental **** ups and performance issues of your CC editions is so ******* long that I frankly don't remember running your rubbish software without any issues since I abandoned the CS6.

    Do your ******* job that you want to charge people money for. Clearly the monopolistic position you're in has caused you to grow fat and ******* lazy.

  • André Thijsen commented  ·   ·  Flag as inappropriate

    Same problems.
    Indesign is very slow to reaction. I click on item (texte, image, guid,… or the interface element) and indesign freeze, the beachball turn 20-30 seconds and indesign is deblocked… for many few second and freeze again !!!!
    It's very inaceptable, unusable and frustrating !
    Same problem on five machines (iMac Late 2015 - High Sierra and Mojave).
    Five designer multiplyed by many unproductive time !!!!

    Adobe CC 2019 + Office 365 + Fontbook
    Il have uninstall rightfont, skyfont, unactivate all font, uninstall indesign, remove all pref, empty cache, launched OnyX, repare authorisation, uninstall all CC App (with ACC Cleaner Tool), CPU or GPU switch…

  • Anonymous commented  ·   ·  Flag as inappropriate

    No It hasn't been fixed! AND I'M REALLY FED UP WITH ADOBE!!! AI-CC CRASHES LIKE ****, INDESIGN LAGS IN A 10 PAGE LAYOUT! 10 PAGES!!!!! OMG! I'M SERIOUSLY CONSIDERING ENDING MY SUBSCRIPTION FOR GOOD, AND IF I EVER NEED THAT JUNG SOFTWARE I'LL USE CRACKED ONES LIKE EVERYONE ELSE!

  • Anonymous commented  ·   ·  Flag as inappropriate

    No It hasn't been fixed! AND I'M REALLY FED UP WITH ADOBE!!! AI-CC CRASHES LIKE ****, INDESIGN LAGS IN A 10 PAGE LAYOUT! 10 PAGES!!!!! OMG! I'M SERIOUSLY CONSIDERING ENDING MY SUBSCRIPTION FOR GOOD, AND IF I EVER NEED THAT JUNG SOFTWARE I'LL USE CRACKED ONES LIKE EVERYONE ELSE!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Never experienced any issues until 14.0.1 update but it's frozen everytime I've opened it in the past month

  • Unhappy+InDesign commented  ·   ·  Flag as inappropriate

    Not fixed. My gosh - working on a document 50-100 pages long used to be a breeze - struggling here getting anything to load within 5 seconds yet you take the money on time without any delay!

  • Kalle commented  ·   ·  Flag as inappropriate

    Not fixed at all. I'd say I never had so much lag since the last upgrade, just got gradually worse for every update. The only fixed that worked for me is completely shutting off my wifi. Not an ideal solution. Better and better alternatives out there to Adobe.
    On another note, and I find this symptomatic for Adobe as a whole., below you are forced to click the "I agree to the storage of my email.." but by clicking this button you aditionally sign up for notifications of product updates... that "You can opt-out of at any time". Adobe has truly became another big ignorant company driven by greed and ignorance. shame.

  • Tired of this mess commented  ·   ·  Flag as inappropriate

    Yep we have the same issue on 11 workstations, (most are new DELL i7's with incredible graphics cards) some documents just cant be used , we pay over £1000 to adobe per month, get your house in order Adobe!! we will be stopping our subscription in the next week

  • Anonymous commented  ·   ·  Flag as inappropriate

    This issue is not fixed. I have 14.0.1 and it's still present. Just so much lag! It's almost so bad I can't work in it. I"m trying though, but goodness. What the heck is going on with it?

  • Suzette commented  ·   ·  Flag as inappropriate

    I am having the same issue. I thought it was perhaps the upgrade to Mohave, but from the comments, it seems like it's not. It is BEYOND frustrating especially when under heavy deadlines. I end up working till late just to be sure i will have enough time the next day.

  • Ashley Thompson commented  ·   ·  Flag as inappropriate

    I am so annoyed by the delay in InDesign; it's affecting efficiency. I have the MOST RECENT version installed. This issue is NOT FIXED. PLEASE, PLEASE FIX THE ISSUE!

  • Mortaza commented  ·   ·  Flag as inappropriate

    It is not fixed.
    My Indesign is updated but it is the same. please support your customers.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Thanks to Anonymous. I've been having this "spinning beach ball of death" with InDesign on and off for a while. As soon as I disabled Suitcase 9's auto-activation, the problem completely disappeared. Thanks again!

  • Kalle commented  ·   ·  Flag as inappropriate

    Anyone can suggest a good substitute to Adobe? Need a professional tool suite which allow an uninterrupted workflow.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I upgraded my Mac system from a 2008 G5 with InDesign CS6 to a current iMac with Indesign CC and the beach ball is killing me. Can't be productive at all. Text, images and saving is very slow. Like others have said, I'm paying each month FOREVER. I'm not happy.

  • Annoyed and over it commented  ·   ·  Flag as inappropriate

    This is complete BS! I pay $65/month. I expect the programs as well as the updates to be relatively flawless. This has been an issue for over 6 months now. WHAT A JOKE ADOBE!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Impossible to work unless working offline. Issue is present primarily when trying to use a text box with type tool or select tools. Spinning beach balls galore. Disabling font management programs doesn't help. Mac OS 10.14.3.

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