Bug details

serial number changed on cc2019

User is not required to fill-in a serial number on CC apps, but nevertheless the numbers still exist and are used by 3rd party script creators to identify the user and license the script.
this SN was kept the same on all CC versions but now it was changed. this means I need to repurchase my scripts licenses.
the 3rd party programmer can't use just username becuase there may be more than one indesign license under one username.
suggested solution: just keep the SN as it was on CC2018 and don'r make us pay for nothing

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The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.html

8 comments

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  • Laura Scott commented  ·   ·  Flag as inappropriate

    An unfortunate surprise to spring on users and script developers. +1 for finding an easy resolution.

  • Uwe Laubender commented  ·   ·  Flag as inappropriate

    Hm. Just verified this.

    Uninstalled a prerelease version and installed the same version with CC Desktop app.
    Then I ran the little script code below ( ExtendScript / JavaScript ) on all my installed versions of InDesign from CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018 and finally on CC 2019:

    alert( app.serialNumber+"\t"+app.version );

    It's the same number for CS6 to CC 2018.
    And a different one for CC 2019.

    So indeed the old serial number will not correspond to the new CC 2019.

    Regards,
    Uwe Laubender
    ( ACP )

  • Uwe Laubender commented  ·   ·  Flag as inappropriate

    Hi,
    is the user perhaps running CC 2019 from an installer not supplied by CC Desktop app?
    Perhaps a prerelease version?

    Regards,
    Uwe Laubender
    ( ACP )

  • Rick Gordon commented  ·   ·  Flag as inappropriate

    That is absurd. Adobe had better find some way for us not to have to repay for third-party add-ons.

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