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Unable to package a file to a server after upgrading to Mojave.

Dear Adobe,
Yesterday we upgraded to 10.14 Mojave and I am not able to package files from windows server. Indesign freezes every time.
I can make packeges from my MAC or from external hard drives. The network is working correctly. On High Sierrea everything worked properly.

Indesign CC 2018: 13.0
Mac: 10.14

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Akos Csernak shared this idea  ·   ·  Report…  ·  Admin →
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Closed: Different Product  ·  Abhinav Kaushik responded  · 

Hello All,

We have concluded our investigation into the issue and found that the issue is specific to few versions of MacOS 10.14.×.
As a part of our investigation we had reached out to many of you, where many of you have confirmed that the issue gets resolved after upgrading to MacOS 10.14.5.

Note:
If you are NOT using MacOS 10.14.5 and still facing this issue, please upgrade your MacOs to 10.14.5 version.
In case you continue to face the same issue after the upgrade, you may reach out to us at sharewithid@adobe.com.

For any other problem related to packaging workflows please create a new thread.

We are closing this thread for now.

Thank you for your patience all this while.

-InDesign Team

Show previous admin responses (4)
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  • Shawn commented  ·   ·  Report

    we downloaded InDesign cc2018(13.1) for MacOs Mojave and packaging works for us as well regardless if it was located on local or windows server. i concur that the bug is 2019(14) related an ETA on a patch for this would be much appreciated!

  • Anonymous commented  ·   ·  Report

    same - cc2019(14)hangs on packaging. downloaded cc2018(13.1) and packaging works

    same document tested therefore a bug in cc2019(14)

  • Shawn commented  ·   ·  Report

    Mulitple macs with Mojave Mac, we cannot package files - indesign crashes.

    1. We have the latest InDesign

    2. Folder and packaged file location is local

    4. Is the issue consistently reproducible? Yes every time on 2 iMacs

    5. Windows server, but local stored files as well

  • Anonymous commented  ·   ·  Report

    Also having the same problem Indesign is all up to date and running it on Mojave which is also up to date.

  • Willem commented  ·   ·  Report

    I'm having the same issue
    - InDesign 14.0
    - files and links stored on SMB network
    - OSX Mojave 10.14

    Please fix this, I'm unable to work this way!

  • Anonymous commented  ·   ·  Report

    I'm having a similar problem with Mojave 10.14. I'm on the current version of InDesign CC 13.1 and unable to collect a document without crashing InDesign. I'm packaging from the network to my desktop. I tried moving the files to my desktop and relinking so the document isn't linked to the network and was able to package correctly with no issues. I'm also using dedicated storage hosted on a Mac server.

  • Anonymous commented  ·   ·  Report

    I can't make packages from my MAC with Indesign 2019!!! Help

  • Nick commented  ·   ·  Report

    After upgrading to Mojave i cant create packaged when the files are stored on a SMB Share. Stored on the Adobe Cloud or desktop everything works fine

  • Anonymous commented  ·   ·  Report

    I'm also unable to package since I upgraded to Mojave. It crashes InDesign (it freezes) from both my desktop and a network. InDesign is up to date.

  • tuna ekici commented  ·   ·  Report

    After upgrading Mojave, while collecting linked files, InDesign freezes and does not respond. Waited 2 hours but still no result. Tried different files and locations such as a windows server, desktop or external hard drive, still no clue. It was working properly with High Sierra.

    If another Adobe app Such as Illustrator is open during the process, it also does not respond and cannot be force shutdown even in cmd+option+esc window. And also makes Finder to freeze too.

  • Mike commented  ·   ·  Report

    I'm having the same issue

  • Akos Csernak commented  ·   ·  Report

    Thanks for your answer.

    1. I don't have ability to upgrade from 13.0 to 13.1., Adobe Creative Cloud says Indesign is up to date.

    2. Yes it freezes too, when the indd file is on my desktop and the links are on the server.

    3. Yes the issue happens when the document is on network and the package folder is made on the network location too.

    4. Yes, problem occurs every time.

    5. We are using Windows Server 2012, on it works Acronis Files Connect softwares latest version. On High Sierra everything worked fine.

    Thanks for your help.

  • Patrick commented  ·   ·  Report

    I'm having a similar problem with Mojave 10.14. I'm on the current version of InDesign CC 13.1 and unable to collect a document without crashing InDesign. I'm packaging from the network to my desktop. I tried moving the files to my desktop and relinking so the document isn't linked to the network and was able to package correctly with no issues. I'm also using dedicated storage hosted on a Windows server.

  • Anonymous commented  ·   ·  Report

    Since I updated my mac to MOJAVE, I can not collect(package) it on the network... I am not able to package files:( thank you

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