Tzeitel Sorrosa

My feedback

  1. 7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

    An error occurred while saving the comment
    Tzeitel Sorrosa commented  · 

    @Abhinav Kaushik

    We are having the same problem. Here's the scenario which we have:

    1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
    2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

    We are using:

    Indesign 14.01
    Google Chrome is up to date Version 71.0.3578.98
    OS Mojave 10.14.1

    An error occurred while saving the comment
    Tzeitel Sorrosa commented  · 

    @Abhinav Kaushik

    Where can I send you a video?

    An error occurred while saving the comment
    Tzeitel Sorrosa commented  · 

    We are using:

    Indesign 14.01
    Google Chrome is up to date Version 71.0.3578.98
    OS Mojave 10.14.1

    An error occurred while saving the comment
    Tzeitel Sorrosa commented  · 

    We are having the same problem. Here's the scenario which we have:

    1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
    2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

    Please advise.

Feedback and Knowledge Base