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Tzeitel Sorrosa

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  1. Online Published Documents show a blank screen after clicking PDF download button.

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    10 comments  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

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    Tzeitel Sorrosa commented  · 

    @Abhinav Kaushik

    We are having the same problem. Here's the scenario which we have:

    1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
    2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

    We are using:

    Indesign 14.01
    Google Chrome is up to date Version 71.0.3578.98
    OS Mojave 10.14.1

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    Tzeitel Sorrosa commented  · 

    @Abhinav Kaushik

    Where can I send you a video?

    An error occurred while saving the comment
    Tzeitel Sorrosa commented  · 

    We are using:

    Indesign 14.01
    Google Chrome is up to date Version 71.0.3578.98
    OS Mojave 10.14.1

    An error occurred while saving the comment
    Tzeitel Sorrosa commented  · 

    We are having the same problem. Here's the scenario which we have:

    1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
    2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

    Please advise.

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