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Christine Romanell

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  1. Online Published Documents show a blank screen after clicking PDF download button.

    7 votes

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    10 comments  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

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    Christine Romanell commented  · 

    Download is doing blank for all our adobe publish docs on our website.

    We are using the latest version of InDesign 14.0.1.

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