Jake

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  1. 7 votes
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    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

    Jake supported this idea  · 
    Jake commented  · 

    This is occurring with the latest version of indesign with my project as well.

    Using :
    Windows 10
    Chrome - Version 73.0.3683.103 (Official Build) (64-bit)
    Paid account - Indesign 14.0.2 x64

    It's a PDF load within Chrome issue. I've gotten it to open on a 1 page document by removing additional pages in a publish online document. Once I put back the other pages it loads a blank page when clicking on a PDF button. Note: I've Tested and it works flawlessly in other browsers.

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