I am trying to open a .indt file, but it says the file is damaged. (Error code: 4). This is happening to several of my files. If I open an existing .indd file, it states the .indd file may be damaged. Do you want to open it anyway?"
Help!

I was editing my file, and as usual I gave it save with command S, at that moment my InDesing CC 2018 program took me out. When I tried to access my file it gave me error code 4. The file is extremely important, help me to solve it as soon as possible, it is a file that has a delivery date, it is a document with 300 pages worked. Is there anyway to recover this file? I've tried opening it as a copy, I've tried creating a copy and saving that copy as an IDML. I've tried starting InDesign with a fresh prefences file, I've tried starting InDesign with fresh Recovery Data. Just keep getting Error Code 4. PLEASE HELP ME!!!!

Foutcode, kan bestand niet opslaan.
Werk met 14.0.1
Graag uw hulp.
Heb alles reeds opnieuw geïnstalleerd, en is op al mijn computers zo.

Please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InDesign team

I forgot to say, I use InDesign CC2019, 14.0.1 on an 27" 5K iMac 2017, 4,2 GHz i7, Radeon Pro 580 8GB, 32 GB RAM, macOS High Sierra 10.13.6

Laugh through crying. Oh, Adobe, oh stop that madness!

If I save a file with "Save as" local on my HDD or an AFP File-Server sometimes InDesign CC2019 crashes and deletes the file. Only the IDLK-File is still there. If I start InDesign again, it says, that it can't restore the file. This happens on all 13 iMacs, that we are working with. I already deleted all preference ans set InDesign back to factory settings, but it didn't help.

This Bug appears only after we upgraded from CC2017 to C2019. With CS3-CC2017 there were no problem with the "Save as" function.

Please fix this horrible bug.

Never had this error. But since I updated my laptop to High Sierra 10.13, I get this once a few times a week.

Dear Santalwa, InDesign Team
I am the one who originated this query. It has recurred several times. Shutting down and restarting has solved the issue for me. I have had several comments from other users experiencing the same thing but no response from Adobe until now. Replying to your
1) Mac OS High Sierra 10.13.06
2) Not sure I understand what you mean here??
3) Yes, I do run Time Machine which is of course a standard Mac utility.

Hello,

I'm facing the same issue. Already sent you the corrupted file. How long do you usually take to answer or recover this kind of file ? Thanks for your precious help.

Hello,

I'm facing the same issue. Already sent you the corrupted file. How long do you usually take to answer or recover this kind of file ? Thanks for your precious help.

Honestly, this has been happening to me for years. I've just learned to deal with it hoping that future versions of ID would solve the issue. It ALWAYS happens though. Every time I use ID and I've had it running for a few hours with multiple tabs/projects open, the error will pop up when I try to open a new file. Closing and restarting the app has always fixed the issue but it's clearly beyond annoying. Especially to be dealing with it as long as I have. 2014 is probably when I first started noticing it so it has zero to do with High Sierra.

Machines affected: 2017 MacBook Pro Retina with TouchBar i7 16GB 512GB SSD, 2018 MacBook i7 16GB 512GB SSD, 2014 MacBook Air i7 8GB 512GB SSD, 2011 MacBook Air i7 8GB 256GB SSD
MacOS versions affected: OS X Mavericks, OS X Yosemite, OS X El Capitan, macOS Sierra, and macOS High Sierra

ALL of my InDesign files are now showing The file is damaged - Error Code 4 . They were opening without any issue about three days ago and I have not made changes/ updated software since. Why is this happening?

Happening to me as well. Mid July, still issues. Paying for CC, using ID professionally, need this resolved right away.

Indesign 13.1 Error 4, stops me from saving or opening files. I have to quit Indesign 13.1 before I can proceed. Then it seems to work. I have deleted the cache as suggested countless times, it still happens. I have a feeling it's something to do with Illustrator 22.1, when I open that to work on a file and then quit it. It is then that I seem to get the error code 4 in indesign. Can you please advise.

Sometimes when I already have Indesign open it wont let me open more files. It displays this message:

Cannot open "".
The File is damaged.

I completely restart Indesign and then I am apple to open the file it said was damaged. How about this latest update on InDesign was damaged. Please Fix!

Get error 4 sporadically, usually when opening documents made with older versions of indesign through Indesign. I find that quitting indesign then opening the file directly from its folder rather than through indesign usually sorts the issue however this doesn't work if i want to open multiple files at a time. InDesign also crashes when I try to close the documents.

I use a MacBook Pro Retina 15'' Mid 2015, Operating High Sierra V10.13.4 and the most recent update of InDesign

I don't use InDesign very often, so today is very possibly the first day I've used it since updating to CC2018 and now I'm having this issue too. Adobe seems unwilling to acknowledge it's a bug in their app and not flaws in thousands of individual INDD files. It happened to a file while I had it open, which crashed InDesign.

InDesign version 13.1... occasionally I cannot save file or open an existing file due to an error message that tells me the file is damaged. If I quit InDesign and re-open file, everything is fine. This becomes a problem if I don't save often or if auto-save is not up-to-date because work may be lost and unrecoverable. I cannot reproduce this problem. Just like random Mac OS crashes, this InDesign bug appears without warning at random times. I have experienced this issue for several months now with more than one update.

Phew! Resetting preferences (Mac: Shift+Control+Option+Command) as you open InDesign has helped but, for the first time since CS2, I cannot trust the program that file integrity will remain. Still doesn't resolve one magazine that cannot be opened due to a 'database error'.