Dean Cook

My feedback

  1. 56 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    63 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Dean Cook commented  · 

    Phew! Resetting preferences (Mac: Shift+Control+Option+Command) as you open InDesign has helped but, for the first time since CS2, I cannot trust the program that file integrity will remain. Still doesn't resolve one magazine that cannot be opened due to a 'database error'.

    An error occurred while saving the comment
    Dean Cook commented  · 

    ...and five minutes later. YES, it has happened to me too! (Error code 4). Two separate systems happening at identical times. What the hell.

    Dean Cook supported this idea  · 
    An error occurred while saving the comment
    Dean Cook commented  · 

    My colleague has encountered two documents encountering error code 4. Both magazines nearing completion. We are FURIOUS and concerned the work is lost. We have backed-up, but even an old back-up file is doing the same. All files are local. What is the solution please Adobe? I am now concerned my system will do the same. We're both running Mac OS X High Sierra, 10.13.4, InDesign CC 13.0.1.

Feedback and Knowledge Base