Mike_A

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  1. 5 votes
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    4 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Mike_A commented  · 

    InDesign app opens on my Mac (Running OS Mojave). Thumbnails appear in pane but actual layout pages of document will not display. I've closed app, rebooted and even deleted and reloaded InDesign but no change to the problem. I'm paying a subscription but not getting an app. Not at all happy.

    Mike_A supported this idea  · 
  2. 52 votes
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    61 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

    Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

    -InDesign Team

    Mike_A commented  · 

    Dear Santalwa, InDesign Team
    I am the one who originated this query. It has recurred several times. Shutting down and restarting has solved the issue for me. I have had several comments from other users experiencing the same thing but no response from Adobe until now. Replying to your
    1) Mac OS High Sierra 10.13.06
    2) Not sure I understand what you mean here??
    3) Yes, I do run Time Machine which is of course a standard Mac utility.

    Mike_A commented  · 

    ALL of my InDesign files are now showing The file is damaged - Error Code 4 . They were opening without any issue about three days ago and I have not made changes/ updated software since. Why is this happening?

    Mike_A supported this idea  · 

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