Shortcuts and keyboard keys stop working.
CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.
The issue has been fixed in the latest release of InDesign – InDesign 2021.
Please update to this new version of InDesign to get the fix.
Adobe InDesign team
I am on a PC with BLOX CMS. My fingers slipped on the keyboard and I appear to have disabled my ability to use customized InDesign keyboard shortcuts. The BLOX program custom keys work fine. How do I restore my Indesign custom hotkeys?
I have found that if I keep a random pdf document on my desktop, then simply open it and use Ctrl-w to close it, the shortcuts in indesign magically start functioning again.
Ulysses de Oliveira commented
I face the very same problem. For example, CTRL + right arrow stops working frequently.
Mario Fritsche commented
After the update to 14.0.3 the bug still exists
Just updated my Indesign and it happens to me too! None of the shortcut keys works and have to manually do it using mouse.
However, somehow it works fine again. What I did was just open up the Keyboard shortcut in InDesign then click OK. Not sure if it will work on everyone.
Erin Aro commented
I'm on a MAC, OS Mohave 10.14.6 if that matters. All of a sudden today all of my keyboard shortcuts for InDesign and Photoshop stopped working! Huge pain! Don't realize how often you use them till you can't anymore. When will these be fixed?
Mario Fritsche commented
Shortcuts Cmd + N (Neues Dokument) funktioniert nicht. Wird Textwerkzeug(T) ausgewählt, öffnet der Shortcuts Cmd + N ein neues Dokument.
same problem. It used to work.
INDD v 14.0
using MAC OS 10.14.2
when I try to open file using command+o it won't do anything. I can open file by going to FILE + OPEN
so not a huge deal but VERY annoying to me who uses keyboard commands for most of my work. doesn't seem logical
So annoying. Keyboard shortcuts almost never work when I open a file. Have to close, and reopen for it to work.
How am I paying so much for this..
Pretty much every time I open InDesign I can not use the shortcuts.
This in combination with the immense lags almost makes this software unusable - and users are forced to pay 60 Euros a month for this. More and more using freebie software like Google docs or keynote, though these has some serious limitations they still provide an uninterrupted workflow. And I know I will be able to keep dead lines and deliver what ned for clients. Adobe really turned into a joke..
I'm having the same issue! Is it a shortcut I am pressing to disable my keyboard?!
Keyboard short cut to open a file (Mac—command-O) is not working.
Same problem and arrow keys not usable in text window anymore! Can someone find solution to this?
Same!! Was fine yesterday. Now nothing works. Holding down shift for a straightline, Spacebar for hand... all those things don't work!!!! GGGrrr
If I have no document open command + N does not work. If I have a document open then command + N does work. I go to new document via the drop down menu it still shows command + N as a shortcut for new document it also shows that is still being the shortcut when I go to preferences and lookup shortcuts.
Cc 2019, Mac OS 10.13.6
If I have no document open command + N does not work. If I have a document open then command + N does work.
Cc 2019, Mac OS 10.13.6
I am also having this issue on Windows 10. Please resolve, Adobe ASAP.
Eli Geller commented
Keyboard shortcuts for hiding Indesign (I'm on a Mac, so, command-H) and closing files (command-c) don't work all time with the latest version of InDesign.
Behavior is irregular so there are no step to reproduce the bug.
I'm on OS X 10.13.6 High Sierra.
I have the same issues.
If I want to open a new or existing document and work with it, at some point the shortcuts and the entire keyboard won't work anymore. But only in InDesign - when I press Alt+TAB or the Windows key, everything works fine. After that, the Keyboard in InDesign work again - until it doesn't react again any time. It has to be said that InDesign doesn't freeze - the mouse still works. The internal keyboard of my new notebook is affected. But I already connected external keyboards - the same problems.
Is there a solution or do you know the cause of that issue?