117 results found

1. Text Form Fields do not export with inDesign CC 2018 14.0

   Form Fields do not export at all in the PDF when exported in the current version of inDesign. I am using the same exact settings as I did before I updated, and links DO work. Form fields just do not appear.

   To recreate:
   1) Make boxes where fields are required (in this case, on its own layer, which is visible and active)
   2) Using the Buttons and Forms panel, convert them to text boxes
   3) Export to PDF, making sure that the boxes for exporting interactive elements are checked, and the dropdown says to include appearance

   Resulting PDF does not have text fields.

   Form Fields do not export at all in the PDF when exported in the current version of inDesign. I am using the same exact settings as I did before I updated, and links DO work. Form fields just do not appear.

   To recreate:
   1) Make boxes where fields are required (in this case, on its own layer, which is visible and active)
   2) Using the Buttons and Forms panel, convert them to text boxes
   3) Export to PDF, making sure that the boxes for exporting interactive elements are checked, and the dropdown says to include appearance

   Resulting PDF does not… more

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   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   It looks like you are exporting to a Print PDF.
   For the Form Fields to work, you should choose Adobe PDF (Interactive) Format instead.

   Hope this helps.

   InDesign team

2. shift doesn't work at all

   I updated the version yesterday.... shift doesn't work any more!

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   6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hello All,

   Thank you for your patience all this while; we really appreciate your support!

   Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

   For now I request you to follow the below provided KB doc for the quick workaround of the problem.
   https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

   In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

   -
   Sanyam Talwar
   InDesign Team

3. eyedropper not working correctly

   That's version 14.0.1.209

   When I create a NEW document — there is no problem, the eyedropper working correctly.
   BUT...
   When I work in a document that was previously in an earlier version (for example, CC 2018), then this problem is present.

   If I CREATE a new text box in a document that has been re-saved from an earlier version (IC 2018), then the eyedropper will not work correctly.

   If I CREATE a new text box in a NEW document (CCP 2019), and then transfer it to an old document, then the eyedropper in the new box will not work.

   If I CREATE a text box in a new document (CC 2019) and copy a text box with text from an old document (CC 2018) into a new document, and then take a sample with a eyedropper - the eyedropper working correctly.
   But if I copy this text box with the text back into the old version (CC 2018), then the eyedropper does not work again.

   P.S. Sorry for any translation errors.

   That's version 14.0.1.209

   When I create a NEW document — there is no problem, the eyedropper working correctly.
   BUT...
   When I work in a document that was previously in an earlier version (for example, CC 2018), then this problem is present.

   If I CREATE a new text box in a document that has been re-saved from an earlier version (IC 2018), then the eyedropper will not work correctly.

   If I CREATE a new text box in a NEW document (CCP 2019), and then transfer it to an old document, then the eyedropper in the new box will not work.

   If… more

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   3 comments  ·  Others  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Eyedropper again started working correctly after deleting Master Page. A transparent box was covering the text (see Comments).

   Adobe InDesign team

4. Go back to old method of "space after" paragraphs

   I'm fine with the concept of allowing users to adjust the "spacing between paragraphs using same style." But the way this feature was added doesn't make sense: I think you should have left the old "space after" system the way it was, and allowed users to add the "spacing between paragraphs using same style" box as an extra option. The way you set it up (unless I'm misunderstanding something), anyone wanting to put spacing between paragraphs now has to enter data into two boxes, whether they want certain sections to have custom spacing or not. It makes the "spacing between paragraphs using same style" the default rather than an additional option. That doesn't make sense. Using "space after" is more common than using custom "spacing between paragraphs using same style."

   I'm fine with the concept of allowing users to adjust the "spacing between paragraphs using same style." But the way this feature was added doesn't make sense: I think you should have left the old "space after" system the way it was, and allowed users to add the "spacing between paragraphs using same style" box as an extra option. The way you set it up (unless I'm misunderstanding something), anyone wanting to put spacing between paragraphs now has to enter data into two boxes, whether they want certain sections to have custom spacing or not. It makes the "spacing between… more

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   5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   After selecting the option ‘Ignore’ from the drop-down, the “Space Between the Paragraphs using the same Style” works.

   Adobe InDesign team

5. space before/after paragraph is suddenly not working

   when i try to add space before or after a paragraph, it shows up in the tools panel and in style sheets as being there, but it is not reflected in the actual text.

   indesign cc 14.0.1

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   9 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   In your example, the paragraph ‘Introduction: My Life…’ and ‘Update’ use the same Paragraph Style and the setting ‘Space Between Paragraphs Using Same Style’ is set to 0p0. That’s why the Space After setting of 1p4 is having no effect.
   To make it to work, change the ‘Space Between…’ back to its default setting of ‘Ignore’.
   Hope this helps.

   Adobe InDesign team

6. Page Margins Bug

   I am having a bug/issue with margins. In the page setup and the properties dialogues the measurements are showing as the defaults, but clearly they have been changed as noted in the attached file. This file was created in an earlier version of INDD.

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   2 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The Document Setup shows the Margins of the document when it was created or margins that will be assigned to any new pages you add to the document. However, you can override margins of individual pages by using the Margins and Columns dialog. And this is what has been done for the Page – the Top and Outside margins have been set to 25mm and 45mm respectively (changed from their default setting of 12.7mm).
   Hope this helps.

   Adobe InDesign team

7. Fermeture du logiciel INDESIGN avec l'outil Ligne

   Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

   Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
   Merci de votre retour.

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   User confirmed that the issue is no longer reproducible with our latest update for InDesign CC2019 (v 14.0.1).

   Adobe InDesign team

8. blocks are moved to another layer

   When grouped blocks are moved to another layer and then ungrouped, they return to their original layer

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   1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This is a Feature of InDesign and not a bug.

   If you want to stop this from happening, go to the Layers panel flyout menu and uncheck the option called “Ungroup Remembers Layers”. When this option is unchecked, the ungrouped items remain on the same layer as they were (when grouped) and will not return to their original layer.

   Hope this helps.

   Adobe InDesign team

9. "Select all unused" triggers "Small panel rows" in Styles palette

   Version: 14.0.0.130

   STR: Select "Select all unused" in Paragraph or Character Styles pallet

   ER: Should select all styles not used in current document

   AR: Triggers "Small panel rows" instead

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   Resolved For User  ·  2 comments  ·  Styles  ·  Delete…  ·  Admin →
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10. error encountered reading image

    1. InDesign CC 2019 (14.0)
    2. Import large clipped .psd file (~880 mb) into mechanical
    3. Image placed as requested
    4. Error message received suggesting image is corrupt (note: export of InDesign file as idml and opened in 2018 to import image achieves desired result, suggesting image is not corrupt)

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    6 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Closing the thread based on the comments from the user.
    If you continue to face the issue. please reach out to abkaushi@adobe.com

11. Adobe PDF (Interactive)

    Error when exporting to Adobe PDF (Interactive)
    Indesign v14.0
    Mac OS x 10.13.6
    Choose File > Export > Format select: Adobe PDF (Interactive) > click 'Save' > Click 'Export' > Error appears above 'Generating PDF' modal window.

    Error reads: "Failed to Export the PDF file." no code or explanation. See screenshot

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    3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Resolved For User  ·  amaarora responded

    Issue as described in the thread is not faced by the user. Therefore, closing the issue

12. Content Aware Constantly Crashes

    Windows 10 - i7 6700 with a Nvidia Quadro graphics card, and 16gb RAM.

    Layout images in a spread and some dummy text.
    Select image and press teh Content aware fit button
    InDesign crashes

    Expected result
    Image fits with no crashing

    Actual result
    InDesign crashes everytime

    It's a newly created document.

    Images are stored on server - thought this was the problem - moved all images to desktop - still crashes.

    Saved the file to IDML and opened that and resaved it.

    Reset the preferences

    Shut down/End Task of all non-essential programms, including anti-virus.

    CC2019 build 14.0

    File attached (embedded the images for testing)

    Windows 10 - i7 6700 with a Nvidia Quadro graphics card, and 16gb RAM.

    Layout images in a spread and some dummy text.
    Select image and press teh Content aware fit button
    InDesign crashes

    Expected result
    Image fits with no crashing

    Actual result
    InDesign crashes everytime

    It's a newly created document.

    Images are stored on server - thought this was the problem - moved all images to desktop - still crashes.

    Saved the file to IDML and opened that and resaved it.

    Reset the preferences

    Shut down/End Task of all non-essential programms, including anti-virus.

    CC2019 build 14.0

    File attached (embedded… more

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    As updated on the Adobe Forum, the issue is no longer reproducible with the user.

    Abhinav
    InDesign Team

13. Step and repeat Bug

    Step and repeat is not working correctly.

    If you have an object, whilst holding option, drag the object to a new position and release, the object is duplicated. This works correctly. If i then select Duplicate from the Edit menu, it should repeat the the last duplication. It does not! It uses the last step and repeat measurement. This is a bug.

    This is using indesign 2019.

    The bug is not in indesign 2018, it works correctly here

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    Resolved For User  ·  2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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14. PDF comment import does not show regular sticky notes.

    The new PDF comment feature imports the comments just fine, but regular sticky note comments are not displaying. They show up in the list, but do not point to where they are on the document.

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    1 comment  ·  Others  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Issue was happening because preview mode was on.
    Please turn off the preview mode to view the sticky notes

15. InDesign CS6 Hangs with customized plug-ins

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows, place "InDesign-CS6-Windows-Plugins" under <Adobe InDesign CS6>/Plug-Ins/
    2. Launch Adobe InDesign CS6 and open document CS6.indd
    3. Click OK to continue if it prompts for missing plug-ins
    4. Navigate to page 1, which contains a large text frame
    5. Using Type tool to put cursor inside the begining of the frame
    6. Click Ctrl+A to select all contents
    7. Try to set the font size (or set font name) on menu bar.
    8. InDesign hangs.

    The attached zip file contains the plug-ins, indd file and log files.
    My email is aidys@opentext.com .

    Thank you very much,
    Aidy

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows,… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on user comments, marking this as resolved.

    —
    Adobe InDesign team

16. InDesign crashes while Editing Cross-Reference

    1. InDesign 13.1
    2. Select text, got to Type > Hyperlinks & Cross-References > Insert Cross-Reference
    3. Should be able to open/edit Cross-References
    4. Entire program freezes and has to be force quit.
    4 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    As per the customer, the issue was specific to a corrupt element. Deleting or modifying the corrupt element resolved the issue.

    Adobe InDesign Team

17. Crash ID2018 with a right click

    InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is no longer reproducible.

    Regards
    InDesign Team

18. Object does not stay in center of document after resizing document format

    Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
    When I place an object centerd in the middle of a document (for example
    500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

    Why does the object not stay centered at the document format?
    I attached a PDF-File where I tried to explain better, what I mean.

    Greetings,
    Lasse

    Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
    When I place an object centerd in the middle of a document (for example
    500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

    Why does the object not stay centered at the document format?
    I attached a PDF-File where… more

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Have you tried enabling the “Layout Adjustment” feature and then carrying out change of Page size?

    Thanks,
    Adobe InDesign team

19. InDesign 2018 13.1 crashing when saving back to Studio Server

    We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

    When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

    We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

    We’ve looked on various forums but Adobe and Apple seem to be pointing the finger at each other for a solution!

    Any ideas?

    We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

    When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

    We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

    We’ve looked on various forums… more

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    As confirmed by the user, the issue is fixed after updating to Studio Server (1.7.8).

    Thanks,
    Abhinav

20. Can't Open JPEG file

    Hi there

    I am having trouble opening up .jpeg files from Indesign. It is installed as a part of my Creative Cloud subscription. Please see attached for the error that pops up. Your help will be appreciated.

    Thanks
    G

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    4 comments  ·  Others  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    JPEG files cannot be opened directly in InDesign. They can only be placed.
    Create a new document and from the File menu, select the Place option. Select a JPEG file and click Open.

    Hope this helps.

    Thanks,
    Adobe InDesign team