333 results found

1. pdf exports to new indd file

   When exporting (interactif or print) to pdf and selecting the option "view pdf after exporting", a new Indd file is created with an editable pdf in it. We can delete the file, but not the pdf (because in use by INDD??) On win 10 and in indesign 2026

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   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

2. placing illustrator images

   One of my students was having an issue when placing a native AI file inside InDesign 21.0 that the graphics became distorted. His image was not very complex. He had a some columns and rows of circles that display and print in a totally different way then they are in the Illustrator file, and some white shapes he had on top of a solid color area disappeared. Everything is fine in Indesign when it is first placed, but if he goes back into Illustrator makes a change and then updates the modified link, that is when the change occurs. The only work around we found was saving the Illustrator file as an older version of Illustrator and then using that file in InDesign. I've never seen anything like this.

   One of my students was having an issue when placing a native AI file inside InDesign 21.0 that the graphics became distorted. His image was not very complex. He had a some columns and rows of circles that display and print in a totally different way then they are in the Illustrator file, and some white shapes he had on top of a solid color area disappeared. Everything is fine in Indesign when it is first placed, but if he goes back into Illustrator makes a change and then updates the modified link, that is when the change occurs. The… more

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   0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

3. imported mp4 showing as lines and not allowing poster frame

   When importing an MP4 the frame no longer shows the first frame image, it shows diagonal blue lines. A poster frame can also no longer be set.

   I've tried opening an old Indesign file that had an MP4 with a poster frame set and reimport the exact same MP4 next to it and it seems that the original MP4 works as expected, however the newly imported version of the same file doesn't show an image of the video and a poster frame cannot be set.

   Please find an example screenshot of this uploaded, showing the original MP4 working as expected (on the right, imported before the current version of InDesign), and the same file imported in the same way showing only a box with diagonal lines and no ability to set a poster frame (on the left of the uploaded screenshot).

   The version of InDesign is 21.0.

   When importing an MP4 the frame no longer shows the first frame image, it shows diagonal blue lines. A poster frame can also no longer be set.

   I've tried opening an old Indesign file that had an MP4 with a poster frame set and reimport the exact same MP4 next to it and it seems that the original MP4 works as expected, however the newly imported version of the same file doesn't show an image of the video and a poster frame cannot be set.

   Please find an example screenshot of this uploaded, showing the original MP4 working as expected… more

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   0 comments  ·  Others  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

4. Shadow

   ID 2026, 21.0 x 64:
   When I move a field/object, the drop shadow is partly not moved to the same place. It appears in different places. See screenshot attached. The text field is grouped, the QR code is not.
   This ist new with ID 2026. Thank you

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   1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

5. Indesign 2025 and 2026 hang for long periods during functions such as edting searches, editing paragraph styles, and other things

   Indesign 2025 and 2026 hang for long periods during functions such as editing searches, editing paragraph styles, using the find/replace font function and other things as well.

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

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   Adobe InDesign Team

6. Adobe InDesign 2026 doesn't play well with 2025

   It's absolutely ridiculous to me that the 2025 version and 2026 version are incompatible with each other. I can't open old files easily with the new software. I can't drag and drop items from an older file to a new file. The functionality is absolutely awful. Do better.

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

7. InDesign v 21.0 packaging bug hung up on idml file

   I created a document in the previous version of InDesign (v 20.5.1) and recently converted it to the new version to test things out. I was unable to package the design files from this file, it always seemed to get stuck on creating pdf and idml file and would completely freeze the program. It's definitely creating the files because the folder is there, but the idml file is only 1kb in size, so it's not being created properly. I converted the file back to the previous version and packaged and it did it with zero issues. Something different is happening with this new version.

   I created a document in the previous version of InDesign (v 20.5.1) and recently converted it to the new version to test things out. I was unable to package the design files from this file, it always seemed to get stuck on creating pdf and idml file and would completely freeze the program. It's definitely creating the files because the folder is there, but the idml file is only 1kb in size, so it's not being created properly. I converted the file back to the previous version and packaged and it did it with zero issues. Something different is happening… more

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

8. ID2026 Export Issues

   Exporting PDFs and IDML files in ID2026 is taking far longer than it does to do the same export in 2025, and I'm losing almost all of the hyperlinks on parent pages when exporting to IDML.

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

9. Can no longer expand palettes to full window screen height

   After upgrading to ID 2026, I can no longer expand my palettes to the full height of my screen. In the attached screen shot, the palette is as tall as I can make it. This seems to be the case for all palettes, not just layers. My screen resolution is 2560 x 1440.

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   1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue

   —

   Adobe InDesign Team

10. collapsed panels on the right side won't open

    version 21.0 ME
    collapsed panels on the right side don't always open when clicked on, it may work for a while but then stops until I reset my workspace, then it works for a while and then stops again.
    I tried creating a new workspace but still happens.
    The same thing happens to my coworker.

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue

    —

    Adobe InDesign Team

11. Writing in Arabic is not possible in the new version

    In the new version, it looks that writing in Arabic is not possible (the letters are not connected). Is this a bug? I tried to reinstall the new version and I already have my other Adobe products and account set to "English support Arabic" in languages

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    0 comments  ·  Styles  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

12. publish online

    Last night I received an update to version 21.0 of Indesign 2026. Since then, Publish Online has a glitch where it shows certain file types (pngs, jpgs) as gray boxes, even when they are displaying correctly in InDesign. Illustrator, eps, and pdf files seem to work fine. I also notice that previously published documents seem to be fine still. Do I really need to go save all my images as these other file types and replace them, or is a fix coming soon for this?

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. [ID-4272090]Blank Save As dialog is displayed

    When I hit File > Save, it's like the Save box won't "charge". I don't have this issue with the previous version 20.5

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

    Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

    Please rename the following folders:

    – Rename the CEP folder to CEP.old from:

    • macOS: /Library/Application Support/Adobe

    • Windows: C:\Program Files (x86)\Common Files\Adobe

    If that doesn't help, rename the UXP folder to UXP.old from:

    • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

    • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

    Once done, relaunch InDesign and check again.

    —

    Adobe InDesign Team

14. Text to image missing from Menu Customisation

    I wanted to colour the Text to Image Menu item.
    But it is missing from the choices in the Menu Customisation panel.
    Can you please add it?

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    1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue

    —

    Adobe InDesign Team

15. shift-click to deselect is not working

    Shift-click to deselect is not working: Drag to select multiple objects, then shift-click on one of them to deselect from the set, and it deselects ALL EXCEPT the one object you were intending to deselect! Just happened after updating to InD 20.4.1 MacOS.

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

16. InDesign 20.4 Windows 11 Bug. UXP Plugin Panel and Dialog have incorrect behavior of html SELECT tag

    InDesign 20.4 Windows 11: After updating from version 20.3.1 to 20.4 UXP, the plugin, which worked fine in the previous version, now has problems with displaying dialogs and panels, namely:
    all SELECT tags on a panel are stopped responding to modification.
    Version 20.3.1 does not exhibit these problems; dialogs and panels display SELECT tags correctly and respond to user modifications.
    In version 20.4, SELECT tags respond only by changing the border color to blue; the list is not displayed at all. It is impossible to change the selected list item. In the dialog, this behavior is observed in all elements.
    Reinstalling version 20.4 did not solve the problem. The incorrect behavior of the application persists.
    Beta and release version 20.3.1: The plugin behaves normally.

    InDesign 20.4 Windows 11: After updating from version 20.3.1 to 20.4 UXP, the plugin, which worked fine in the previous version, now has problems with displaying dialogs and panels, namely:
    all SELECT tags on a panel are stopped responding to modification.
    Version 20.3.1 does not exhibit these problems; dialogs and panels display SELECT tags correctly and respond to user modifications.
    In version 20.4, SELECT tags respond only by changing the border color to blue; the list is not displayed at all. It is impossible to change the selected list item. In the dialog, this behavior is observed in all elements.… more

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    2 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Share the Plugin

    —

    Adobe InDesign Team

17. InDesign newer than 20.3 and newer freezes on some documents from 19.X.X

    InDesign 20.3 and 20.3.1 hang and close with an error reporting dialog when opening some documents from InDesign 19.X.X. This issue does not occur in version 20.2.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
    • Please provide spindump report, follow these steps:

    1. Open Activity Monitor: Go to Finder > Applications > Utilities > Activity Monitor.
    2. Select the Process: Locate the frozen or lagging application and click on it.
    3. Generate the Report: Click the gear icon in the Activity Monitor window and choose Spindump
    4. Save the Report: Click "Save" to store the spindump file on your system.

    —

    Adobe InDesign Team

18. exporting to pdf crashes ID

    I think my company just updated our licences and suddenly ID crashes when trying to export to pdf. I tried saving as a new file and exporting, it worked a couple of times, but at no point would it export over an existing (closed) pdf.

    Added to the above, my keyboard suddenly decided not to respond. I put in new batteries, but it did not work until I did a restart.

    I have tested exporting from indd, idml, both did not work. I'm re exporting as I fix errors I see in the pdf that were missed in ID.

    I tried another restart.

    No attributes have been changed.

    And still it crashes, EVERY TIME

    I think my company just updated our licences and suddenly ID crashes when trying to export to pdf. I tried saving as a new file and exporting, it worked a couple of times, but at no point would it export over an existing (closed) pdf.

    Added to the above, my keyboard suddenly decided not to respond. I put in new batteries, but it did not work until I did a restart.

    I have tested exporting from indd, idml, both did not work. I'm re exporting as I fix errors I see in the pdf that were missed in ID.

    I… more

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

19. InDesign 2025 Crashing Constantly

    Indesign 2025 has been crashing consistently since I updated it. The main trigger seems to be when you Option-drag any element. Text, image, shape. It immediately crashes. Any designer knows option-drag is a standard move for design work. This is very problematic. I have restarted, reinstalled, updated OS but still the same thing happens. Sometimes it now crashes when you PDF anything. Update has some serious glitches. Needs fixing asap.

    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. Indesign 20.1 There is a delay in moving picture/text box

    Clicking on a text box takes about 5/6 seconds before it selects it to move it.

    6 votes

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    1 comment  ·  Adjust Layout  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with performance and stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    a. Please share your OS version and machine configuration

    • To save your Mac's system configuration, open the "About This Mac" window, select "System Report," and then choose "File" > "Save" to export a detailed system information file that captures your current settings; you can name and save it to a location on your Mac for future reference. 

    b. Steps to Collect Windows System Information

    • Type System Information in the search bar.
    • Double-click the System Information app.
    • Click File. Click Save.
    • Name the file. Save the file to the Downloads folder. Click Save.

    c. Reproducible Steps – What workflow are you experiencing performance issues in?

    d. Video recording of the issue

    e. Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    f. Screenshot of Memory usage while the issue is observed

    e. Please follow the below steps on the Macintosh

    • Open Terminal in full-screen mode
    • Drag the InDesign application on the terminal (e.g. “/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025”)
    • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us.

    —

    Adobe InDesign Team

    We have released InDesign 2025(v20.2.0.036) with performance and stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    a. Please share your OS version and machine configuration

    • To save your Mac's system configuration, open the "About This Mac" window, select "System Report," and then choose "File" > "Save" to export a detailed system information file that captures your current settings; you can name and save it to a location on your Mac for future reference. 

    b. Steps to Collect Windows System Information

    • Type System Information in the search bar.
    • Double-click the System Information app.
    • Click File. Click Save.
    • Name the file. Save the file to the Downloads folder. Click Save.

    c. Reproducible Steps – What workflow are you experiencing performance issues in?

    d. Video recording of… more