18.4 and 18.5 exported PDF corrupted
Hi guys,
Our books are printed in house with Xerox Nuvera 288 Presses. We recently faced this issue, and tho it should be addressed in 18.5 updated, we're still facing the same problem in 18.4 with 18.5 (Images attached below) where the whole book is printed out, but have left a single page blank.
In this example, this page 85 went blank every time we ran it through the press when exported with 18.4 and 18.5, but got no problem with 18.3. This error also happened to 9 out of 10 book titles (exported with 18.4 and 18.5) that we print, which is a major issues for our production.
The confusion is, all the content in the black page is text base, no special fonts or images, not font issue or errors came up when we exported it out what so ever. We reverted back to 18.3 and all the issues are fixed. I even reverted back to 18.1 and 18.2 to make sure our theory is right, and yes, 18.4 and the new 18.5 are versions that gave us the issue.
We don't know what actually cause the corruption since there was no error showed, or just the interaction issues between the PDF of 18.4 and 18.5 with the presses.
I also attached our export setting below (our export setting is unchanged, works completely fine with 18.3 and previous versions)
Cheers,
V
Viet Lu
shared this idea
The fix of the issue is now available in the latest InDesign 2024(v19.5.0.084). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
—
Adobe InDesign Team
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Brian Keller
commented
We are also a commercial printer and have recently seen this same problem arise with a couple exported PDF files from InDesign verison 18.4 as well. We import these PDF files into our imposition program that creates a postscript file and that is when we see the pages go blank. We then create our own PDF proofs with guidelines for the margins from the imposition and the pages are blank in the PDF file we make through Distiller.(thankfully shows in the proofs)
We have found a workaround that if we postscript the PDF file and re-make PDF files through Distiller before importing that it appears to correct the issue, but this is time consuming.
I have just gotten word from a few of my employees that they are starting to see more issues with InDesign exported PDF files from version 18.4. I have asked our customer to supply the native InDesign files as well for troubleshooting to see if this is corrected in 18.5, but looking at the comments here it does not appear that 18.5 fixed the problem.
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Timo S.
commented
I've just asked our customer to share the indd files.
How could I send you the Link directly if I got them? -
Timo S.
commented
We also expierience similar issues at some customers who export corrupted pdf files without any Error-messages for newspaper print. Sadly there is no pattern, which pages are missing. But the issue exists also since Version 18.4