Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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  1. Upon opening app 'Pages panel' does not launch

    InDesign doesn't seem to record the preference of keeping open the 'pages panel'. On each app launch (despite on closing the last session with the pages panel open), the pages panel does not appear.

    2 votes
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
    • Is the issue related to a specific workspace(s)? If yes, can you please provide the workspace(s) available at following location:
    o Windows: “%APPDATA%\Adobe\InDesign\Version 14.0\en_US\Workspaces”
    o Macintosh: "~/Library/Preferences/Adobe InDesign/Version 14.0\en_US\Workspaces”

    Adobe InDesign team

  2. Hyperlink shows up red in hyperlinks panel despite the URL working

    The following URL shows up in the hyperlinks panel as red (meaning it should not work) but actually works when a PDF is made:
    https://academic.oup.com/journals
    This is the same for any links based on the above URL.
    Is there anything that would cause this?

    2 votes
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  3. pages tab unable to scroll past spread 42-43

    I have a book with 56 pages. The 'Pages' tab can only scroll to pages 42-43. I can't get to the pages below. This makes it impossible to rearrange pages below 42-43.

    2 votes
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    2 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating to the latest version of InDesign, start a new thread by adding all the relevant details.

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  4. double layout page has become a PB spread. some pictures missing

    In a 36 page document one double page spread has become a PB spread. some pictures missing, page numbers should be 8 and 9 but show PB instead, page background is grey instead of white, see screen shot attached.
    This is a disaster as I have to get the completed magazine to the printer ASAP!
    Version InDesign CC 2018. Created a 36 page magazine. Checked back through the layout and found pages 8 and 9 were not normal. Not what I expected.

    2 votes
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    5 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

  5. Pasteboard size difference between CC 2017 and 2018 causes page view jump

    This occurs when I begin to work on a document that was made in a previous version of InDesign, which by default had smaller top and bottom pasteboard margins. The first actual action I perform on a spread — not just clicking; something like moving an object, editing text and deselecting the text box, or creating a new object — causes the pasteboard to increase in size vertically to what I presume is the new default, which also causes the page view itself to jump down. This only happens on the active spread. This also produces a graphical error if…

    2 votes
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    4 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating to the latest version of InDesign, start a new thread by adding all the relevant details. We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  6. Dragging the zero point to a new location will not work in rotated spreads

    If you rotated a spread view and you want to move the zero point from the origin to a different location the landing point is never the one you dragged the cross-hairs of the rulers to.

    It needs a sophisticated script that will workaround this bug. Currently I'm writing one, that should overcome this issue.

    Nevertheless, that should be fixed.

    Watch the movie clip where I like to drag the zero point to a new loaction and always fail.

    Regards,
    Uwe

    2 votes
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  7. Errorcode 2 too now.. (in Addition to Errorcode 4).. Database // Writing Rights...

    After having troubles with errorcode 4 since CC17 and High Sierra, now Errorcode 2 enters the stage :(.

    First Symptoms: If you are working on a document and you have to re-save it under different names, e.g. you are working with a kind of template and have to import assets and save the INDD files... you always stay in the folder of the file after using "save as" ... but in this case the Indesign points to something like "documents" or another default folder after clicking "save as".

    After that i am not able to save the files or load…

    2 votes
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pages/spread overlapping after changing page size

    InDesign 2018 CC 13.0.1

    Pages and spreads are doing weird things when I resize my document. It creates some odd margin after resize of pages. I start out with 2 pages, document shuffling allowed, facing pages turned off.

    Pagespread01112617 - shows the page spread I was working with; each page is 10”x12.25”.
    Page
    spread02112617 - after I changed the size to 10.68”x11.239” for another ad spread, a weird margin showed up. The content boxes show how there is an odd overlap; each box is 10.68" wide.
    Pagespread03_112617 - If I move page 2…

    2 votes
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    6 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  10. help

    Indesign help takes me to webpage that does not exist.
    http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign12.0&l=enUS&id=AH_HOME

    Browser shows:
    Safari can’t open the page “‎community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign12.0&l=enUS&id=AH_HOME” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

    2 votes
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    3 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pagina on Master page - deleted on one page

    Pagina is on Master page, and deleted on one page.
    In version 12.0.0.81 the pagina that is deleted still shows.
    In version 12.1.0.56 the pagina is not there.
    I do not know which version the designer used when creating the document, some version of 2017.
    The pagina block is from the edge to spine.

    2 votes
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  12. Page icons not displayed in vertical and horizontal configuration.

    There seems to be a bug with the pages palette, the icons do not display correctly in vertical and horizontal configurations with some dissapearing off the side or below.

    2 votes
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    3 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  13. Running Header Removes ZWNJ (Zero-width non-joiner) Character (U+200C)

    I want to use Running Header to have the section name at the top of the pages.
    The section title has Zwnj character (https://en.wikipedia.org/wiki/Zero-width_non-joiner) but running header removes this character (U+200C).
    for more information see the attached image

    2 votes
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    2 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Try opening the document with other option (File→Open(Copy))
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.
    • Please share sample document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

  14. 1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  15. modification date

    This is so strange.. When I want to open a file in the window there is no date anymore. So how to see which file is the latest one you worked on? I resetted preferences, but still it only shows: name-size-kind-date added... And i can not find a way to get a view options panel for this. any help?

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  17. some lines in textbook can no longer be read, whole line blacked out in Indesign 15.1.2

    After updating to InDesign 15.1.2
    some lines in some text boxes are blacked out, text cannot be read anymore
    I used Arial. A few other fonts show the text, but do not remove black line of unused text.
    I can make text white, it will then show up on black background.
    Thanks for your support.

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  18. Alt+Drag page does not duplicate page

    Alt+Drag page does not duplicate page. As simple as that, needs fixing.
    InDesign v 15.1.2

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  19. Duplicating several pages with ALT moves them

    Dragging several pages of a document with the ALT-key does not duplicate the pages where I drag them, it moves them (without copy). It only works with one page or when I drag them at the end of the document. You should be able to duplicate several pages between other pages with the ALT-key.

    InDesign 15.1.2 on macOS Catalina

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  20. discrepancy with the unit of measurement v15.1.2 on macOS Mojave v10.14.6

    There is a discrepancy with the unit of measurement. Even tho it is set up to inches, the "new document" dialog box keeps the bleed, margins, and gutter in millimeters.

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
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