files saved on Mac crash when saved on PC
Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!
MHasteley
shared this idea
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Andy K commented
I am on windows 11. My colleague had the very same issue. There are a lot of posts in the adobe support forums about it too - uninstalling that specific update solved it.
It's affecting users who are synced to onedrive, drop box etc.
What's strange though - the update just got installed again when I restarted my computer today and the error has yet to occur.
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MHasteley
commented
Doesn't seem like it'd be anything to do with that from the notes but who knows...
https://support.microsoft.com/en-gb/topic/january-13-2026-kb5073724-os-builds-19045-6809-and-19044-6809-bd960b49-050e-432f-a9d5-2454cb377fed -
MHasteley
commented
@Andy K - did update, though to KB5073724 (Cumulative Update for Windows 10 v 22H2) - are you on Windows 11?
Will try rolling it back.
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Check if you have had this windows security update installed in the last day or so:
2026-01 Security Update (KB5074109) (26200.7623)This was causing a similar issue for me and uninstalling the update fixed it.