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Nechama Davis

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  1. [ID-4275284][Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

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    18 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    Thank you for reporting the issue. We have been able to reproduce the issue.

    —

    Adobe InDesign Team

    ______________________________

    Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

    • Windows 10 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-22h2#2738msgdesc
    • Windows 11 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#january-2026

    ______________________________

    InDesign Helpx article

    https://helpx.adobe.com/indesign/kb/error-2-or-crash-during-file-save-operations.html

    ______________________________

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    Nechama Davis commented  · 

    I am writing to report a serious and now widespread workflow failure between InDesign and Dropbox on Windows.

    InDesign can no longer reliably save files stored in Dropbox folders using Smart Sync / cloud-synced storage. I now receive repeated errors stating that files are “damaged (Error Code: 0)” when saving, even on healthy documents.

    This did not used to happen. The problem only began in the last 12–18 months and has now made my normal professional workflow impossible. I am being forced to adopt awkward local-mirror workarounds simply to keep files from corrupting.

    This is not a niche issue — many designers and studios are reporting the same problem. The current Adobe position that “cloud folders are unsupported” is not acceptable for modern collaborative work.

    InDesign is a core professional tool. It must be able to function safely with mainstream cloud storage like Dropbox, OneDrive, or at minimum provide a clear, built-in solution instead of pushing users onto third-party hacks.

    Please escalate this internally as a priority. Designers should not have to redesign their entire file workflow just to save an InDesign document without corruption.

    I am happy to provide logs, screenshots, or examples if needed.

    Nechama Davis supported this idea  · 

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