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INDESIGN 2024 (19.5 X64) / HP ZBOOK (Microsoft 11) & MacBook (Sonoma 14.7.1 / FILES SAVED ON SHAREPOINT
Details:
• Hyperlinks are disappearing from several InDesign documents. Some are updated files from last year and others were recently created.
• Shared hyperlinks is turned off on ALL hyperlinks.
• A character style is applied to the hyperlinks.
• The hyperlinks that disappear are active, working and confirmed in previously exported PDFs.
• NOTE: We have seen this happen in at least 3 different files all created and updated by different users. The only common denominator is it occurs after syncing InCopy updates.
We use a workflow with InCopy and I have noticed that sometimes the hyperlinks drop if edits are made to text in InCopy but this does not happen all the time. It also seems like there are specific hyperlinks across multiple documents that continue to drop, but it’s unclear why.
The only way to recreate the hyperlink is by rekeying the content and then applying New Hyperlink. Otherwise, the option to create a hyperlink is not available in the Hyperlinks panel. After hyperlinks are fixed, the next time InDesign is opened some of the same hyperlinks are no longer in the hyperlinks panel OR other hyperlinks disappear.
I have created IDML files of some of the files in question. When I open the IDML file, some of the hyperlinks show the infamous red flag and others are just gone. I have also copied the files to my desktop from SharePoint (but my desktop is tied to OneDrive) and it continues to happen. It’s unclear what the root cause would be. Note: I have opened up the files on a MacBook and have the same experience.
• Image 1: File opened in InDesign BEFORE InCopy updates were synced. Hyperlink is showing in Hyperlinks panel. Note: The hyperlink goes to an intranet site so that is why it's showing a red dot.
• Image 2: File opened in InDesign AFTER InCopy updates were synced. Hyperlink is no longer showing in the Hyperlinks panel. Note: No edits were made to the hyperlink in InCopy; however, edits to the text in that frame were made.
• Image 3: The option to create a New Hyperlink in the Hyperlinks panel is not available. The text needs to be rekeyed and formatted to recreate the hyperlink.
• Image 4: Exported an IDML file of the InDesign file after NEW hyperlink was added and when the IDML file was opened it shows the hyperlink isn't available. I rekeyed the copy, applied a new hyperlink with shared hyperlink destination turned off, no InCopy updates were made, and the hyperlink disappears again.