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  1. [ID-4275284][Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

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    18 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    Thank you for reporting the issue. We have been able to reproduce the issue.

    —

    Adobe InDesign Team

    ______________________________

    Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

    • Windows 10 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-22h2#2738msgdesc
    • Windows 11 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#january-2026

    ______________________________

    InDesign Helpx article

    https://helpx.adobe.com/indesign/kb/error-2-or-crash-during-file-save-operations.html

    ______________________________

    inge supported this idea  · 
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    inge commented  · 

    I am experiencing repeated file corruption and save failures in Adobe InDesign when working with documents stored in cloud-synced folders (previously iCloud, currently OneDrive).

    When saving an existing .indd file, InDesign displays the error message:

    “Cannot save ‘[filename].indd’. The file is damaged (Error code: 2).”

    After this occurs, the document can no longer be saved reliably. In some cases, only Save As IDML works. A normal Save or Save As (.indd) fails.

    This issue occurs even though:

    The file opens normally

    There are no missing fonts

    Links are valid

    Disk space is sufficient

    I have found that InDesign only saves reliably if the file is stored outside of cloud-synced locations (e.g. in the local Downloads folder). Saving inside iCloud or OneDrive causes the issue.

    Steps to reproduce
    Create or open an InDesign document (.indd)

    Save the document inside a cloud-synced folder (iCloud Drive or OneDrive)

    Work on the document (multiple pages, images, guides, margins)

    Attempt to save

    InDesign returns:
    “Cannot save… file is damaged (Error code: 2)”

    Expected result
    The document should save normally, regardless of whether it is stored in a cloud-synced folder.

    Actual result
    Save fails with “file is damaged (Error code: 2)”

    File may become partially corrupted

    Only IDML export sometimes succeeds

    InDesign lock files (~filename) remain behind

    Workaround
    The only reliable workaround is:

    Saving and working only on local folders (e.g. Downloads or Documents outside cloud sync)

    Using IDML to recover corrupted files

    Additional notes
    This has happened multiple times on different projects

    The issue appears related to cloud sync interfering with InDesign’s save process

    File sizes increase after IDML recovery, suggesting internal rebuild

    This is a serious workflow risk for professional users relying on cloud backups

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