[ID-4272938] After installing a Windows 11 update, InDesign is unable to find the Times New Roman and Calibri fonts
Hi,
Thank you for reporting the issue. We have been able to reproduce the issue, and it is currently under investigation.
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Adobe InDesign Team
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Alexa Chase commented
I've been having this issue with Segoe UI ever since I did the Microsoft Security Update KB5068861. My company won't allow me to uninstall it. And this is not something users can fix on our end. So, I'm stuck having to replace a font THAT I ALREADY HAVE INSTALLED for every document this font it in, which by the way is hundreds of documents. My company uses this font in every single document. This is not only affecting Segoe UI but also Times New Roman, one of the most widely used fonts. I find it ridiculous and unacceptable that Adobe has known about this issue since November and still hasn't fixed it. Adobe is a BILLION-dollar company worth $141.93B, yet is too incompetent to fix a worldwide issue and has given no updates in the 45 days it's been aware of this? It seems Adobe prioritizes enriching executives and shareholders over maintaining its software to the highest standard for its customers that are already paying a ridiculous amount in subscription fees.
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KSchade
commented
I'm having the same issue. Ever since the latest InDesign update, I get a missing font message for Times New Roman, even though it exists. It tells me that Times New Roman (OTF) and all its typefaces aren't available. I have to replace them with Times New Roman that is already installed. I have several hundred documents using Times New Roman, so simply replacing is not a good long term option.
I had our IT work on it today for several hours, and it was determined to be an Adobe issue, not a MicroSoft issue. We tried updating to the latest Adobe InDesign, and that failed to solve the issue as well.
I have a video screenshot--not sure it attached here--if you need it. -
merritthorn commented
I also have this same problem but cannot go back and uninstall the original problem security update. Is there a solution to this problem yet? Do I have to reinstall the OS and everything else to get back to the point where I can choose not to install the security update(s)? Just "not installing security updates" cannot be the final solution to this problem.
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Amanda
commented
Also having this problem. Computer updates are determined by my employer, so I cannot backtrack on them to test that. This issue happens upon opening nearly any InDesign file that was previously created - it claims it cannot find Times New Roman (OTF) Regular, despite me having used the TT version if anything and, most of the time, not having this font on the file at all.
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Stephanie Manning commented
What triggers this issue for me is turning on Windows Update on my Windows 11 PC. It appears to be security updates that are causing the issue, so not ideal to have to keep those switched off. At first it was Security update KB5068861 and then, on Dec. 20, when I turned updates back on, it was Security update KB5072033 that caused the issue. All Indesign files are fine prior to the update install. After the updates are installed, Times New Roman in all Indesign files throws a missing font error. Upon uninstalling the Windows security update, all Indesign files are once again fine. It does not appear to be specific files, just the font itself. I've attached screenshots of the font info prior to installing the Windows Security update and what is being shown after the Windows Security update is installed and Times New Roman is giving the missing font error.
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Angela Turner commented
This is related to the windows latest security update KB5068861. Installing it creates the font issues described. Uninstalling the security update fixes the issue but this needs a better resolution from Adobe and Microsoft.
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David Lowe
commented
I have numerous documents that use the times new roman ttf font, my windows 11 will not allow me to install the otf version required by indd v21.0. I need an urgent resolution to this problem. Please can you provide me with a date for a fix