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1. [ID-4272938] The new version of InDesign (21.0) does not recognize the Times New Roman font in files saved in the older version (20.5)

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   8 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

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   Adobe InDesign Team

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   KSchade commented  ·  Jan 5, 2026  ·  Edit…  ·  Delete…

   I'm having the same issue. Ever since the latest InDesign update, I get a missing font message for Times New Roman, even though it exists. It tells me that Times New Roman (OTF) and all its typefaces aren't available. I have to replace them with Times New Roman that is already installed. I have several hundred documents using Times New Roman, so simply replacing is not a good long term option.
   I had our IT work on it today for several hours, and it was determined to be an Adobe issue, not a MicroSoft issue. We tried updating to the latest Adobe InDesign, and that failed to solve the issue as well.
   I have a video screenshot--not sure it attached here--if you need it.

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