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Stephanie Manning

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  1. [ID-4272938] After installing a Windows 11 update, InDesign is unable to find the Times New Roman and Calibri fonts

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    34 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Available in Prerelease Builds  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix for this issue is available in the InDesign PreRelease build(v21.4.0.068) and above.

    Please check if the issue is now resolved.

    Download/Update the latest InDesign PreRelease build in Creative Cloud under the “Prerelease” category(Refer to “Prerelease_CreativeCloud.png” for reference)

    Please apply to the InDesign PreRelease in case you don’t have access to the InDesign PreRelease build – https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171

    If you still encounter any issues, please drop a mail to sharewithID@adobe.com.

    —

    Adobe InDesign team

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    Stephanie Manning commented  · 

    I concur with Matthew. We're approaching six months of this issue and a whole month since the last update from Adobe on any progress and that was merely "we're working on it." Do you have an ETA on a fix for this issue??

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    Stephanie Manning commented  · 

    It's been a month now with no word. Any updates on this??

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    Stephanie Manning commented  · 

    Any word on this?? We're approaching four months without a resolution to this issue...

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    Stephanie Manning commented  · 

    This issue is still happening with the latest Windows Security Update, KB5074109. Fonts are fine prior to the update being installed and after, they show as missing. If the update is uninstalled, fonts are working again.

    Stephanie Manning supported this idea  · 
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    Stephanie Manning commented  · 

    What triggers this issue for me is turning on Windows Update on my Windows 11 PC. It appears to be security updates that are causing the issue, so not ideal to have to keep those switched off. At first it was Security update KB5068861 and then, on Dec. 20, when I turned updates back on, it was Security update KB5072033 that caused the issue. All Indesign files are fine prior to the update install. After the updates are installed, Times New Roman in all Indesign files throws a missing font error. Upon uninstalling the Windows security update, all Indesign files are once again fine. It does not appear to be specific files, just the font itself. I've attached screenshots of the font info prior to installing the Windows Security update and what is being shown after the Windows Security update is installed and Times New Roman is giving the missing font error.