Share for Review- White/Black screen only
When I try to Share for Review, I only see this. I have updated my software to the most recent release. Any advice is greatly appreciated.
The fix for this issue is available in the latest InDesign release 16.2.1
Please update to this latest version of InDesign to get the fix.
Adobe InDesign team
Same problem here, any resolution?
Mark Wahlsten commented
OSX Mojave 10.14.6
Steps to reproduce the issues:
1. File open, Review panel is open, comments from existing "Review" visible
2. InDesign crashes and abruptly closes
3. Reopen InD (file is recovered automatically)
4. Open "Review" or "Share > Share for Review" panels
– After a few seconds, "Review" panel loads existing comments
– After a few seconds, "Share > Share for Review" panel loads existing Review, with ability to update the link, or create a new one.
– "Review" and "Share > Share for Review" panels are both blank (black), and do not load. (Screenshot attached)
– Unable to review comments, update link, or create new link.
– Existing Review link is intact on web
I have tried these steps, without success:
– Close/reopen InDesign.
– log out / log back in to computer.
– Reset computer.
– "Hard" relaunch of Creative Cloud app (OPT+CMD+R), while InD is closed.
– Opening "Review"/"Share for Review" in a new, blank document.
I had the same issue and quitting InDesign, signing out of CC, signing back in and relaunching InDesign seemed to work. Thanks.
Has anyone had success? The above solution is not working for me either.
Signing out under the help menu, closing InDesign, re-launching InDesign, then logging back in worked for me on a Mac.
The solution above doesn't work for me. Still get the white screen on Windows with the 15.1.1. update.
Same here. I'm on Indesign 15.1.1
Here is a screenshot of how it looks. All blank.
Same issue here. Intermittent but can't nail down an obvious trigger. I try to share for review and the pop-up window is completely blank.
What worked for me was downgrading to version 15.1 and logging out of CC. However the first time I did this, Share for Review worked fine until InDesign crashed, after which it stopped working again! I had to do the whole thing over: I first tried logging in and out of CC which didn't work, so I downloaded v 15.1.1, logged out and back in, which still didn't work, so finally I ended up downgrading to 15.1 again and logged out/in. That worked, but at this point I'm nervous that InDesign will crash again and put me back to square one.
I was able to resolve the original issue, but now my NEW issue is even after sharing for review- I cannot access the comments made. They showed a white screen (again) and then this lovely error message. Since I cannot download a copy of the comments from the web this feature was a waste of time.
I don't think this feature is stable enough right now, so unfortunately I will not be using until all the bugs are worked out.
Closing ID and logging out from the CC app solved my problem with teh black screen.
Logging out of CC app with InDesign closed then restarting Mac and logging back to CC app has fixed this issue.
Happened to me the next time I started InDesign after it had "crashed" while I was quitting. Logging out and then back into Creative Cloud seems to have returned things to normal.
Exact same issue over here. Latest Windows and InDesign 15.1.1. Installed 15.1 didn't do the trick.
Exact same issue for our entire team. InDesign 15.1.1. Latest MacOS.
Same issue! Along with frequent program crashes now.
Marco Fratarcangeli commented
I am also experiencing the same issue with a black screen since last week (June 26, 2020). I think there was a new update, then my Indesign crashed while I was working, and now this seems to be the result.
John Slater commented
Yep, same here
I'm experiencing the same issue with a black screen. I was logging out and back in of Creative Cloud before which seemed to work, but I'm not having any luck today.