Robert Lloyd

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    9 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
    If you are facing crash on launch please reach out to us on sharewithid@adobe.com
    Closing this thread.

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

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    Robert Lloyd commented  · 

    Thank you for your response. I am unable to generate a crash report. The program crashes at launch. This has happened since first install several weeks ago - thus I have not been able to access any variables within the program. CC v 9.0 is the latest version of InDesign I have been able to successfully install. This leaves me with a lot of unopenable files last saved in later versions by clients. I see a number of reports with similar issues. Please suggest a course of action.

    Regards,

    Robert Lloyd

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    Robert Lloyd commented  · 

    Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.

    No crash report generated.

    Using windows 10.

    Robert Lloyd supported this idea  · 

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