James Archer

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    9 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
    If you are facing crash on launch please reach out to us on sharewithid@adobe.com
    Closing this thread.

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

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    James Archer commented  · 

    Seen this on Intel NUC6CAYH with Celeron J3455 1.5GHz

    Tried versions 2018 and 2019.

    Error from 2019:

    Faulting application name: InDesign.exe, version: 14.0.1.209, time stamp: 0x5beb1679

    Faulting module name: PlugPlugOwl.dll, version: 9.2.1.39, time stamp: 0x5b923bf4

    Exception code: 0xc0000005

    Fault offset: 0x0000000000019d63

    Faulting process ID: 0x12a8

    Faulting application start time: 0x01d4960b764e2619

    Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2019\InDesign.exe

    Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2019\PlugPlugOwl.dll

    Report ID: 8e273acb-b188-45a4-9225-2bb70c319561

    Faulting package full name:

    Faulting package-relative application ID:

    James Archer supported this idea  · 

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