InDesign CC (13.0.1.) - Often can't save as InDesign-Document (error code 0)

InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.

Annoying.

Cant't reproduce the problem.
I work local, so it can't be an connection-problem.

21 votes

AP shared this idea · Mar 9, 2018 · Report… · Admin →

Closed: Fixed ·

Abhinav Kaushik responded · Nov 4, 2019

Update:
Few of our users have commented that the issue is still not fixed for them. We sincerely regret the trouble caused.
In our attempt to eliminate the problem completely, we could identify few scenarios in the which the problem would manifest. While we acknowledge that the list of scenarios may not be exhaustive, we assure you that we are continuously working towards solving the problem completely.

As far this thread is concerned, we are closing it for now. If you continue to face the issue, please reach out directly at sharewithid@adobe.com.
-———————————————————————————————-

Hello All,

Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 14.0.3

Please upgrade your InDesign application to the latest version to try out the fix.

If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

If you face any problems with the new update, do let us know in the comments.

You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.html

Show previous admin responses (3)

FIXED ·

Abhinav Kaushik responded · Aug 30, 2019

Hello All,

Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 14.0.3

Please upgrade your InDesign application to the latest version to try out the fix.

If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

If you face any problems with the new update, do let us know in the comments.

You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.html

Under Review ·

amaarora responded · Jun 7, 2019

We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

-InDesign Team

Need More Info ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Jun 13, 2018

We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched resulting is the issue. The issue seems to be specific to MAC OS.
If you encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/InDesign Recovery/*” and create a file in the directory.

Workaround – Relaunch the application, Cache folder gets created and the problem is resolved.

We require more information to identify the root cause of the issue. Please provide following information via email to santalwa@adobe.com –
1. Version of MAC OS (10.11.x, 10.12.x, 10.13.x)
2. Is InDesign cache and Preferences mounted on Network drive?
3. Any sync utility running on your machine, such as TimeMachine?

Thanks,
Adobe InDesign Team

Comments are closed

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Anonymous commented · August 8, 2018 2:11 AM · Report

This is the f****** worst!!

FIX THIS BUG ADOBE!!!

We work in fast-pace industries and can't keep wasting our time rebuilding "corrupt" files.

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brian commented · May 17, 2018 5:01 PM · Report

I have the same issue. Have to quit indesign without saving then relaunch indesign and most of my work is saved, but not all recent steps. Several undo levels in the past is the norm. The file is never damaged, despite the error code.

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Gareth Lind commented · April 15, 2018 12:49 AM · Report

I have the same issue. Was about to report this. When I restart ID, it works, but this version seems just as buggy as the last.

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Anonymous commented · April 9, 2018 4:17 AM · Report

With InDesign CC 13.0.1, I cannot create new documents. When I try to create a new document, I get an error message that says, "Cannot create new file. The file 'unknown document' is damaged. Error Code: 0." Image attached.

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Andrew Eisenhauer commented · March 26, 2018 7:53 PM · Report

InDesign will not open any documents because the file is "damaged."

I cannot open any pre-existing documents nor can I create a new document.

Thanks

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Glen Saville commented · October 22, 2017 12:57 AM · Report

When I try to start a new file no matter which preset I choose I get an Error Type 0 document is damaged, this bug has been in CC a while, I usually fix it by quitting and restarting InDesign, I suspect it's some kind of caching problem!? Happens in Version 13.0.0.125 & also in versions: 12.1.0.56 & 11.4.1.102 so it's been lurking there a while please fix it soon Adobe, it's a big pan to have to quit when under pressure to get a job done!

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