Andreas Dobos
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102 votes
Hello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
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108 votes
Hello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
InDesign TeamAndreas Dobos
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In the actual version the scaling an image with shift doesn't work properly. It is possible to scale umproportional although the shift button is pressed.
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2 votesAndreas Dobos
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176 votesAndreas Dobos
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6 votesAndreas Dobos
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6 votesAndreas Dobos
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323 votes
Thank you everyone for your continued patience! Apple just released the macOS High Sierra 10.13 Supplemental Update. This will fix the cursor issue with InDesign on macOS High Sierra. Please go to the App Store to update.
An error occurred while saving the comment Andreas Dobos
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Hello, have the same bug and I'm also at the opinion that this bug is awkward for Adobe, particularly when it already exists in the beta versions of High Sierra. It always happens when the computer goes to sleep. After waking up the bug appears.
Temporarely workaround: Restart InDesign
Andreas Dobos
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The actual InDesign version 14.02 is simply not usable. Extremely slow, every few seconds the beach ball spins. I found a workaround: as long as I'm working in the .idml file format everything is fine. As soon as I open an .indd-file it slows down extremely, regardless if it is in front or back.
This cannot be. Why don't you see that. Do you even test the software?