Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. Indesign CC 2019 crashes on startup.

    Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
    Rolled back to v13, same crashes.
    Please advise, I have some deadlines.

    4 votes
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      8 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

      Please submit the crash report to us.
      (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

      Also, please send the following information to santalwa@adobe.com :

      • Reproducible Steps – What were you doing when InDesign crashed?
      • Error snapshot or video recording of the issue.
      • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

      Adobe InDesign team

    • InDesign CC 2019 crash at launch

      Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.

      No crash report generated.

      Using windows 10.

      1 vote
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        4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
      • crash launch

        I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
        No error message. Just stop launching. What to do?

        1 vote
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          4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

          Please submit the crash report to us.
          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

          Also, please send the following information to santalwa@adobe.com :

          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

          Adobe InDesign team

        • Not compatible with Win10 1809?

          On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

          1 vote
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            3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
          • crash

            For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

            I've sent several crash reports and heard nothing.

            1 vote
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              3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
              • InDesign 14.0.1 is crashing hourly

                For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

                2 votes
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                  5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                  Please submit the crash report to us.
                  (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                  Also, please send the following information to santalwa@adobe.com :

                  • Reproducible Steps – What were you doing when InDesign crashed?
                  • Error snapshot or video recording of the issue.
                  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                  • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                  Adobe InDesign team

                • Indesign CC2018 crashes on Cmd-V

                  I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.

                  1 vote
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                    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                    If you still face this issue even after updating, please submit the crash report to us.
                    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                    Also, please send the following information to santalwa@adobe.com :

                    • Error snapshot or video recording of the issue.
                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                    Adobe InDesign team

                  • Indesign 2019 CC crash after relink document

                    Every time when I try to relink a document in Indesign 2019 CC, the program crashes. I already send several crash reports to Adobe, no respond.

                    Adobe could you please fix this bug asap? It is very annoying and I can not do my work properly this way.

                    1 vote
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                      3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                      We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                      If you still face this issue even after updating, please submit the crash report to us.
                      (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                      Also, please send the following information to santalwa@adobe.com :

                      • Error snapshot or video recording of the issue.
                      • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                      Adobe InDesign team

                    • CC Libraries panel crashes on right-click

                      Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

                      2 votes
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                        1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                        We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                        If you still face this issue even after updating, please submit the crash report to us.
                        (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                        Also, please send the following information to santalwa@adobe.com :

                        • Error snapshot or video recording of the issue.
                        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                        Adobe InDesign team

                      • ^t

                        In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)

                        2 votes
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                          1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                        • Master pages can't be applied/loaded

                          Whenever I try to load/apply new master pages to a document, InDesign crashes. I have already rebootet and the same problem still appears. Also tried it on a coworkers computer and the problem is still there.
                          New master pages can't be loaded/applied.

                          2 votes
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                            1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                            We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                            If you still face this issue even after updating, please submit the crash report to us.
                            (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                            Also, please send the following information to santalwa@adobe.com :

                            • Error snapshot or video recording of the issue.
                            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                            Adobe InDesign team

                          • AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

                            I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
                            Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
                            Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
                            I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

                            3 votes
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                              2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                              Please submit the crash report to us.
                              (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                              Also, please send the following information to santalwa@adobe.com :

                              • Reproducible Steps – What were you doing when InDesign crashed?
                              • Error snapshot or video recording of the issue.
                              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                              • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                              Adobe InDesign team

                            • Fehlercode 4/Errorcode 4 for not damaged documents

                              1. Adobe Indesin CC 13.01
                              After the last Update of Indesign time by time suddenly Indesign report a damaged file if you try to open any InDesign-Document.

                              Everytime after restarting the Mac everything is good and I'm fortunally able to open all o these documents.

                              Sometimes restarting Indesign helps, but not always.

                              The last 3 days it happens much to often und it nervs.

                              46 votes
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                                58 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

                                We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

                                Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

                                We require more information to identify the root cause of the issue. Please provide following information over email to santalwa@adobe.com
                                1. Version of MAC OS (110.12.×, 10.13.x, 10.14.x)
                                2. Is InDesign cache and Preferences mounted on Network drive?
                                3. Any sync utility running on your machine,…

                              • Crashes while inserting a new page in between document

                                Im using Indesign CC 2019 to create a 180 paged book. While trying to insert a new page in between or delete a page, it keeps loading for a very long time (7-8 mins) and then shows a error message sometimes or mostly crashes.
                                This problem just started occurring from yesterday. So far the file was fine.
                                Kindly help.

                                1 vote
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                                  1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                  We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                  If you still face this issue even after updating, please submit the crash report to us.
                                  (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                  Also, please send the following information to santalwa@adobe.com :

                                  • Error snapshot or video recording of the issue.
                                  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                  Adobe InDesign team

                                • Fermeture du logiciel INDESIGN avec l'outil Ligne

                                  Crash with the lign tool and arrow
                                  Indesign 14.0.1

                                  steps to reproduce the issues :
                                  https://drive.google.com/drive/folders/15ccJfKeoi1dw3gDSCZ-jcjhNdT9qPkkm?usp=sharing

                                  best regards,

                                  1 vote
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                                    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                    Please submit the crash report to us.
                                    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                    Also, please send the following information to santalwa@adobe.com :

                                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                    Adobe InDesign team

                                  • Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

                                    This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

                                    1 vote
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                                      1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                      If you still face this issue even after updating, please submit the crash report to us.
                                      (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                      Also, please send the following information to santalwa@adobe.com :

                                      • Reproducible Steps – What were you doing when InDesign crashed?
                                      • Error snapshot or video recording of the issue.
                                      • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                      Adobe InDesign team

                                    • Export to PDF crashes when Printer's Marks checked on in PDF export window menu (Indesign 14.0.1 )

                                      When I leave Printer's Marks unchecked, Indesign exports effortlessly.

                                      Crashing while exporting to PDF happens with any design, regardless of the contents in the design (RGB, .ai files, etc.)

                                      I have tested it on exporting older designs that have already been sent to print with printer's marks, prior to this issue.

                                      Note: checking or unchecking Bleed and Slug don't interfere – only Printer's Marks do.

                                      1 vote
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                                        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • InDesign CC (13.0.1.) - Often can't save as InDesign-Document (error code 0)

                                        InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.

                                        Annoying.

                                        Cant't reproduce the problem.
                                        I work local, so it can't be an connection-problem.

                                        11 votes
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                                          15 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                          We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched resulting is the issue. The issue seems to be specific to MAC OS.
                                          If you encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/InDesign Recovery/*” and create a file in the directory.

                                          Workaround – Relaunch the application, Cache folder gets created and the problem is resolved.

                                          We require more information to identify the root cause of the issue. Please provide following information via email to santalwa@adobe.com
                                          1. Version of MAC OS (10.11.x, 10.12.x, 10.13.x)
                                          2. Is InDesign cache and Preferences mounted on Network drive?
                                          3. Any sync utility running on your machine, such as TimeMachine?

                                          Thanks,
                                          Adobe InDesign Team

                                        • Version 13.1

                                          Version 13.1 crashes several times a day. For various reasons, ex. try to drag and drop pictures from finder into indesign.

                                          2 votes
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                                            2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                            We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                            If you still face this issue even after updating, please submit the crash report to us.
                                            (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                            Also, please send the following information to santalwa@adobe.com :

                                            • Reproducible Steps – What were you doing when InDesign crashed?
                                            • Error snapshot or video recording of the issue.
                                            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                            • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                            Adobe InDesign team

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