82 results found

1. 2025 InDesign (v20.0) Frequent Crashing on MacOS 15.0.1 Sequoia

   Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice, both times when going between/opening the .indt file to the regular 2025 .indd file.

   Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice,… more

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

2. InDesign 2024 crashes if using MultiFindChange plugin

   In Windows 11 Pro version 22H2, InDesign 2024 crashes when using MultiFindChange plugin and do anything by

   9 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

3. Color Picker causes InDesign to Crash

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times, sending crash reports every time the issue happens, creating a new file in InDesign, closing all other applications. When I look at the activity monitor on my Mac, it says InDesign is using 99%-101% CPU. I have a new (purchased 09/2022) MacBook M1 Pro with 16GB of memory, 500GB Flash Storage (494 GB available) Version 12.6 Monterey.

   1. Adobe InDesign 2023 Version 18.1

   2. Steps to Reproduce this issue: Every time I try to click the eyedropper tool to change the color of either text, a line, or a background box it will cause InDesign to crash. I created a new InDesign file to see if the issue will persist in a separate file and it crashed in the new file as well.

   3. Expected Result: I expect to click and drag the eyedropper tool to a part of a photo that has been placed in InDesign to capture the color to use for either text, a line, or a box.

   4. Actual Results: The color box freezes to where I cannot click "Ok" or "Cancel", then InDesign will crash and close on its own and ask if I want to send a crash report. I always say yes to sending a crash report.

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times,… more

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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   If you are still seeing this crash happening in InDesign, please do the following:

   1. do a screen recording
   2. attach a test file
   3. mention the OS version, InDesign version.

   Put the screen recording and test file in a shared drive and share the location of the same with us.

   
   

   Thanks,

   Adobe InDesign team

   
   

   
   

4. InDesign crashes when restoring a spread/page that contains a selected table with an xml tag

   Version of Adobe InDesign, InCopy or InDesign Server:
   InDesign 2023/2024

   Steps to reproduce the issues

   1. Create a 2nd page
   2. Create a table on that page
   3. Tag the table with an xml tag
   4. Select the table
   5. Delete that spread/page
   6. Try to undo that delete spread/page

   Expected result

   InDesign does not crash

   Actual result

   InDesign crashes

   5 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

5. InDesign crashes when changing paragraph style with Typefi Designer 8.7.3 (14)

   Every time I change the paragraph style on my document, indesign crashes.

   5 votes

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   8 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2023(v18.2.1.455) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   As per the information provided by other customers, the issue might be related to Typefi Designer 8.7.3 (14).

   —
   Adobe InDesign Team

6. InDesign 20.0. Randomly crashes (haven't had this problem before). Could be a few minutes after opening the program or working on a file

   InDesign 20.0 on iMac. Randomly crashes (haven't had this problem with any previous versions). Could be a few minutes after opening the program or while working on a file. Very random but too often. I reset preferences, ran disk utility, et al.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

7. InDesign becomes non-responsive

   Since updating to 19.4, InDesign often becomes non-responsive during normal work. UI items become grayed out and I have to click on document tabs multiple times to switch documents. I cannot edit things – nothing happens when I click in a document. I have to save documents (thank goodness that still works) and restart InDesign to get it back to normal

   4 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

   If you are still facing this issue even after updating it, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

8. InDesign 2021 crashes when opening some panels

   For example, I select some text and click to open the Hyperlinks panel. ID crashes straight away.

   Or I select an anchored object, right click to select Anchored Object > Options. The panel comes up with 'Inline' selected and then I click on 'Above Line'. It crashes straight away.

   I've had a similar problem working in tables, when I right click to delete a row, it crashes immediately.

   I've had to go back to 2020 to be able to work on some of my documents.

   4 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

9. 14.0.3 Crashes and wipes all preferences (17th October 2019)

   On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

   4 votes

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   10 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

   • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
   • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID

   —
   Adobe InDesign Team

10. program freezes after Save As

    InDesign v.19.4 freezes after Save As is used. The program is inaccessible and has to be force quit and restarted. It will reopen the document when it starts up again with no data lost. An annoyance, but at least no work is forfeited.

    3 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

11. table of contents

    Updating table of contents causes InDesign 2024 [19.4.0.63] to crash. Over & over.

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

12. indesign crashes when inserting copied text from an external document

    indesign cc 2021 16.1

    I open an existing indesign document
    I copy text from a google doc / external file
    I insert text into existing connected text frame with the text spreading over both frames

    -> indesign crashes

    (restarting indesign did not help. restarting the mac did not help. wirting text by hand without copying works. copying text within the document works.)

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

13. crash sleep mode

    Hello,

    I'm using InDesign 15.1.2 on a brand new Macbook Pro.

    Several times a day InDesign crashes. It seems to happen most often when:
    - my computer goes into sleep mode and I reawaken it

    but it sometimes happens when:
    - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

    Sometimes it happens for no reason, when I am using another program.

    I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from the crash.

    Can anybody direct me to somebody who I can work with to try and resolve the issue?

    Hello,

    I'm using InDesign 15.1.2 on a brand new Macbook Pro.

    Several times a day InDesign crashes. It seems to happen most often when:
    - my computer goes into sleep mode and I reawaken it

    but it sometimes happens when:
    - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

    Sometimes it happens for no reason, when I am using another program.

    I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from… more

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

14. InDesign 2025 Crashing Constantly

    Indesign 2025 has been crashing consistently since I updated it. The main trigger seems to be when you Option-drag any element. Text, image, shape. It immediately crashes. Any designer knows option-drag is a standard move for design work. This is very problematic. I have restarted, reinstalled, updated OS but still the same thing happens. Sometimes it now crashes when you PDF anything. Update has some serious glitches. Needs fixing asap.

    2 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

15. object anchored in text frame disappears after editing the original text file

    object anchored in text frame disappears after editing the original text file

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    2 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

16. Shift option drag crashes InDesign

    I have used Shift Option Drag for a million years. Roughly a month ago it started crashing InDesign. I removed Plug-Ins, I uninstalled and reinstalled InDesign. I ran maleware, all good. App was up to date. How does that happen out of nowhere???????

    2 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

17. object export options crash

    InDesign CC 2024, version 19.5: Trying to open Object Export Options causes program to crash. Tried resetting preferences (edit->preferences->general->reset preferences on quit) and no change.

    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. Text selecting freeses program

    Today I updated InDesing to 19.4 It is no longer possible to work - every time you mark the text block, the clock starts spinning and everything hangs. ****, why publish an update without testing it well and thus hinder our work. I was forced to install version 19.3 back.

    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

19. Crashes when changing font, copying text and saving as another file type

    I have been tryin to open one of my 'old' Indesign files (2017). At the time I used Cross-References plugin DTP tools. I no longer use it. It keeps populating a notification that the plugin is missing, but it still opens the INDD document. I have tried saving the document—
    1) as an IDML document and that does not work.
    2) I have also tried saving as a new document but the issue remains the same.
    3) I have tried copying the text from it to a new INDD document, it crashes every time and I have sent crash reports.
    4) I change the font to different font or basic—it crashes every time.
    5) I have tried exporting it as an IDML file to sanitize it and it crashes

    The only thing I have not tried is purchasing "Wordsflow" plugin from Em Software and exporting to Word. Also, I have not tried re-installing the DTP Tools plugin again, as of yet. Ideally, I would like to reconcile the document without paying for plugins I don't need to use.

    Adobe, I would be grateful if a 'fix' could applied so I can retrieve it.
    Thanks
    Dave

    I have been tryin to open one of my 'old' Indesign files (2017). At the time I used Cross-References plugin DTP tools. I no longer use it. It keeps populating a notification that the plugin is missing, but it still opens the INDD document. I have tried saving the document—
    1) as an IDML document and that does not work.
    2) I have also tried saving as a new document but the issue remains the same.
    3) I have tried copying the text from it to a new INDD document, it crashes every time and I have sent crash reports.… more

    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. InDesign 19.1 is crashing frequently. It freezes completely so that I have to shut down my computer and restart it.
    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team