32 results found

1. Slow performance

   Lately InDesign is nearly unusable. Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time. Even when clicking between panels in the toolbar there is a delay of about half a second.

   I have tried ruling out potential issues like updating graphic drivers and embedding all resources into the document. Nothing works it seems like the application is just unstable. Please advise, I love to work with indesign but this is overall a very bad user experience.

   41 votes

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   18 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the name of the image folder to disable the dynamic links to picture.
   • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
   • Disabling network and internet helps in improving the performance.

   Next Steps 

   • Please provide the number of links in the document when you start facing performance issues
   • Does turning off Links panel help improve performance?
   • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
   • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the… more

2. InDesign 15.1.1 - Fonts not activating - stuck on spinning circle background tasks

   I have a problem on InDesign 15.1.1 - My Creative Cloud fonts are not activating... How can I sort this out? It's stuck on the spinning blue circle of doom - the background task has been saying queued for hours now.

   I need my fonts not sure what to do?? Help.

   24 votes

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
   Please try once again and let us know.

   —
   Adobe InDesign team

3. M1 Mac Graphic Problems Continue

   As others have mentioned InDesign graphic performance on M1 Macs is unacceptable. This was marked as "fixed" but it continues with macOS Ventura 13.0.1 and InDesign 18. For example, the screen does not always redraw when scrolling or jumping to a different page until you move your pointer. Switching to a different program and then back to InDesign also fixes the problem for a while. It doesn't matter whether GPU Performance is on or off. This is the most fundamental functionality. Please figure it out and fix it once and for all.

   16 votes

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   16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   ID18.1 that was released yesterday should have the fix for this issue.

   Please update to this version from CCD app & confirm if the issue is still happening.

   
   

   --

   Adobe InDesign team

4. Performance: Import documents / style apply

   my MacBook Pro (15-inch, 2016) is super slow when importing word documents, search and replace styles or adapting styles. Does it improve when changing to the Mojave system? Or is there a conflict with FontExplorer X Pro. Any suggestions are welcome. I'm suffering…

   15 votes

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   Need More Info  ·  amaarora responded

   In order to investigate the issue at our end we would require some more information from your side. Can you please answer the following questions to help us out:

   1) Please let us know the version of InDesign on which you are facing this issue.
   2) It would really help us a lot, if you can share the documents( and other resources) with which you are facing the issue.
   3) Can you please share a small video demonstrating all the issues that you are experiencing.

   Please mail this information to pgaurav@adobe.com

   Thanks

5. inDesign 2020 removed the zoom view box from the top menu bar

   This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

   I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or out by one factor, whereas the zoom view box at the top menu bar would let you instantly jump the view in our out by 3 or 4 "sizes."Count me as a most unhappy user who will stay with inDesign 2109.

   By the way... inDesign 2020's menu bar is now empty to the right of "help." So what was gained taking this highly useful feature away? And why not give users the option to have that zoom view menu feature in one of the pre-sets like "Essentials Classics"? I will grumble once more about my unhappiness at the loss of this important feature and the hubris of Adobe engineers to drop such a valuable element of this software.

   This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

   I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or… more

   11 votes

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

   To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

   Meanwhile, we are reviewing this request.

   —
   Adobe InDesign team

6. Text cursor disappears - Mojave and InDesign CC 13.1

   After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

   • 

   10 votes

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   Need More Info  ·  amaarora responded

   Hi,
   Please share a sample document at amaarora@adobe.com with which the issue is reproducible along with a small video showing the steps.

   Thanks

7. InDesign 14 opening network files as read-only

   We have been using InDesign for a while with files being stored on a network SMB share. on 4/4/19, after a few folks updated to 14.02, the Indesign and Incopy files are primarily only able to be opened as read-only.

   Network server permissions have been verified and no other changes have occurred in our environment.

   8 votes

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   Need More Info  ·  Abhinav Kaushik responded

   Please help us with answers to the below queries:

   1. OS version of the machine where issue is reproducible.
   2.Are the files opened simultaneously by more than one user?
   3. Does the same file which is opened as Read Only in Id 14.0.2, when opened in Id 14.0.1 opens fine?
   4. Does remounting the SMB drive fixes the issue?

8. Alt key modifier keeps toolbar active after use when zooming in using scroll wheel

   Not sure when this started happening, I only know that it's started irritating the heck out of me quite recently. I'm on Win 10 using InDesign 14.0.2

   Whenever I alt+scroll using the mouse wheel to zoom in/out, InDesign switches focus to the toolbar so that the next keyboard press will enact the menu.

   It becomes an issue when for example zooming into an active text box, if you need to type F, E, L, T, O, A, V, W, or H, after using alt+scroll you end up bringing up the View menu as soon as you hit the V key.

   Another sequence could be, select rectangle tool, draw shape, zoom into check alignment (alt+scroll), tap V to switch back to selection tool to adjust size. DOH! there's that view menu again!

   Super frustrating guys!

   Not sure when this started happening, I only know that it's started irritating the heck out of me quite recently. I'm on Win 10 using InDesign 14.0.2

   Whenever I alt+scroll using the mouse wheel to zoom in/out, InDesign switches focus to the toolbar so that the next keyboard press will enact the menu.

   It becomes an issue when for example zooming into an active text box, if you need to type F, E, L, T, O, A, V, W, or H, after using alt+scroll you end up bringing up the View menu as soon as you hit the V key.

   … more

   8 votes

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   Need More Info  ·  amaarora responded

   Hi,
   As per our understanding the issue is as follows:
   Launch InDesign.
   1. Press alt+scroll using the mouse wheel to zoom in/out.
   2. InDesign switches focus to the menu-bar so that the next keyboard press will enact the menu shortcut.
   3. Type F, E, L, or T after using alt+scroll

   Result:
   Menu entry is opened from the control strip (example View menu as soon as you hit the V key).

   Expected:
   Key press should select the suitable tool denoted by that key

   This has been the behavior since quite long and does not look like a break in behavior.
   Please can you confirm?

   Thanks

9. Scrolling too slow

   Adobe needs to improve scrolling speed. When using the slider, InDesign can't keep up with it.

   8 votes

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   Need More Info  ·  AdminPradeep Verma (Sr. Engineering Manager, Adobe InDesign) responded

   Which version of InDesign are you currently using and what is the operating system you are on? Does this happen in some specific cases or always for you?

10. Major Preview Glitch

    I'm having a major glitch with preview screen mode in InDesign. When you toggle it on multiple elements on the page disappear, and this is happening on most documents and has only started within the last few days since the the last update. This is a major glitch when working on clients work when tings just start disappearing and not knowing if that is how it will print etc. I have uploaded a before and after image to show what disappears.

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    6 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We would like to investigate this issue.

    Could you share this document with us?
    If yes, please put the packaged document at a shared location (like Dropbox, etc.) and send us the link at sharewithid@adobe.com

    —
    InDesign team

11. InDesign Is Still Unusably Slow

    Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
    I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.

    I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.

    I have attempted to edit the file with no other programs open and I get the same (lack of) results. But it's worth noting of course that "don't have anything else open" is hardly a realistic workflow for any modern user.

    Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
    I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.

    I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.

    I have attempted to edit the… more

    6 votes

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    Need More Info  ·  amaarora responded

    Hi,
    Thanks for creating the thread.
    Please can you mail me a sample document with which i can reproduce the issue at amaarora@adobe.com?

    Thanks

12. Can't scroll through pages in presentation mode

    2017.1 Release, 12.1.0.56 Build
    macOS Sierra version 10.12.6

    When I go to the presentation mode, I am not able to scroll through the pages. Whether i use the trackpad, arrow keys, or change the keyboard shortcuts.

    6 votes

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    Need More Info  ·  Abhinav Kaushik responded

    Hello All,
    There has to be a scenario in which the scrolling of the document is not working in presentation mode because, otherwise it is not reproducible at our end.
    I can observe that, pages do not scroll while making a vertical gesture on the mouse, but through other methods such as, click, arrow key pages can be scrolled easily.

    Are you able to scroll using clicks and arrow keys?
    Is it the case that, the issue is intermittent or only happens in a specific scenario?
    Also, let us know your machine details such its configuration, OS version and Id version

    This can help us to get to the bottom of the issue

    Thanks,
    Abhinav

13. Indesign causes screen to enter a strobe flicker effect and no choice but to shut down

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon R9 M395 - Built-In Retina LCD 5120x2880 - InDesign 14.0.2

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon… more

    5 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed by upgrading to MacOS Catalina . Various Illustrator users have confirmed that on upgrading their macOS issue is fixed.
    (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38111224-illustrator-2019-gltches-out-video-card-in-macs-wi)

    Please comment on this thread, if this issue is fixed in Catalina (10.15.1)

14. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    5 votes

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    Need More Info  ·  ansjain responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

15. indesign cursor lag

    My cursor is lagging while passing over portions of the Layers Panel specifically.
    I'm working on a Macbook Pro, with a BenQ GW2765 external monitor.
    The issue only happens while InDesign is on the external monitor, and it works fine while on the macbook pro.
    I've attached a video sample of the issue in action.

    • 

    4 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have identified that this occurs when you connect your Macbook Pro with an external monitor using the older, obsolete Apple adapter.

    On using the newer, updated model of the Apple adapter, this issue does not occur. Many of our users have confirmed this.

    Please share what hardware you’re using to connect the external monitor to your MBP.

    —
    Adobe InDesign team

16. Separations Preview

    Like previous versions of InDesign CC the color separations preview still does not work correctly.

    When user tries to view separations by turning a color separation off, or toggling back and forth between colors, the visible page in the document goes completely haywire - scattering elements and superimposing images from other nearby pages. See attached screenshots of the issue.

    This has been an issue for awhile and I am dismayed it still has not been addressed as it is a very useful function in the printing industry. Since the launch of CC I have had to check my separations in Acrobat and then re-enter InDesign to make any corrections. In previous versions it used to work correctly.

    Like previous versions of InDesign CC the color separations preview still does not work correctly.

    When user tries to view separations by turning a color separation off, or toggling back and forth between colors, the visible page in the document goes completely haywire - scattering elements and superimposing images from other nearby pages. See attached screenshots of the issue.

    This has been an issue for awhile and I am dismayed it still has not been addressed as it is a very useful function in the printing industry. Since the launch of CC I have had to check my separations in… more

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please respond to the email sent by us for more information regarding this issue.

    Thanks,
    Adobe InDesign team

17. InDesign 17.1 not working properly

    InDesign (17.1) is acting very strange for the last two months. When I click on File, Edit, View or any other topic, the tab does not open. I cannot access any action under those tabs. Also, when I eventually get to work with my document, it is extremely slow to save. It turns, and turns forever. I've been working with InDesign for over 20 years and it's the first time I have so much trouble with the software. How can that be fixed?

    3 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Can you try the following and see if it solves your issue:

    
    

    1. Quit InDesign.
    2. Delete the following:

    /Users/your_user_name/Library/Caches/Adobe InDesign 

    /Users/your_user_name/Library/Preferences/Adobe InDesign 

    /Users/your_user_name/Library/Caches/CSXS/cep_cache

    
    

    --

    Adobe InDesign team

18. InDesign 2019 scrubby zoom no longer works (command + space + click)

    Prior to InDesign 2019, you can press command + spacebar + click to be able to activate the scrubby zoom feature.

    Now when you press command + spacebar + click you just draw a box that once you unclick, it zooms to that space... Very undesirable..

    Did a preference change on the update somewhere that I don't know about? Because I can not find this feature in the Preferences now.

    Please advise.

    Thanks.

    3 votes

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    5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The feature you are talking about is called ‘Animated Zoom’ (it’s Mac only feature).
    It is turned ON by default on Mac machines having a GPU card with a compatible monitor attached.
    Check the Document Name in its tab – does it say ‘GPU Preview’? If not, press Shift+E to switch to this mode.
    Also, check under Preferences > GPU Performance and see if ‘Animated Zoom’ is checked ON. It should be enabled for this feature to work.

    Adobe InDesign team

19. InDesign Window Keeps Moving

    I keep running into issues with my InDesign application window moving around. The window continually resizes itself slightly or moves to the side of the monitor (cutting off access to some of the tools) when I haven't tried to resize it. This isn't a 'once in a while' issue; it's happening consistently, multiple times a session.

    I'm running Indesign 2024 on a MacBook Pro with Apple M2 Pro Chip and macOS Ventura 13.5.1.

    The issue also persists on my laptop monitor and when connected to external monitors (I run one 4K colour-accurate monitor and one standard 1080p monitor).

    It would be fantastic to have my application stay in the same place so I could focus on designing, and I haven't found any suggestions for fixes!

    I keep running into issues with my InDesign application window moving around. The window continually resizes itself slightly or moves to the side of the monitor (cutting off access to some of the tools) when I haven't tried to resize it. This isn't a 'once in a while' issue; it's happening consistently, multiple times a session.

    I'm running Indesign 2024 on a MacBook Pro with Apple M2 Pro Chip and macOS Ventura 13.5.1.

    The issue also persists on my laptop monitor and when connected to external monitors (I run one 4K colour-accurate monitor and one standard 1080p monitor).

    It would… more

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi Stephanie,

    
    

    We're investigating this issue. Could you share a screen recording of the issue? If yes, please put it in a shared drive and share the link with us so that we can understand the issue better.

    
    

    Thanks,

    Adobe InDesign team

20. Text-fields behave strange after InDesign 2020 update

    Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

    When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

    Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is expanded on the upper side instead (see image "Adobe-Indesign-Bug-copy-paste.jpg" in attachment)

    Sometimes it even changes the whole stlye, color AND size!!!! ("Adobe-Indesign-Bug-copy-paste2.jpg").

    I checked everything that may be possible - without results. It sitll appears after saving older documents in 2020 version...

    Hence, every template i ever created is useless and time-consuming!
    ADOBE PLEASE DO SOMETHING, THIS IS RIDICULOUS AND ANNOYING!

    Anybody experiencing similar problems? Thanks for reply.

    Update: Bug doesn't appear on another PC with similar settings. But it still appears after uninstalling old version, reinstalling new version and even after deleting all folders and setups in adobe file path.... Still stumped for an answer...

    Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

    When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

    Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is… more

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please let us know in comments below if you face the problem even after deleteing the InDesign cache and preferences.

    Refer: https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html for the steps to delete the roaming and local cached data folders

    Thanks