InDesign crashes/freezes on launch all the time
Impossible to work. I have urgent jobs to do...
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Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.
We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.
We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.
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Tracy Moon commented
Agreed. InDesign 2021 has brought my design business to a standstill many days. Including today. Of all days. PLEASE HELP US.
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Carley commented
My inDesign application will not open. I have tried uninstalling and reinstalling, restarting my computer, and even downloading an older version to see if it would fix the issue, and it hasn't. The application opens with the intro screen, then goes to what looks like it should be able to open a new document, but it doesn't load. I have tried to use the "new document" feature to pull up a blank page and no luck.
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Roberto commented
Open with Rosetta
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trichter commented
We have the same issues (InDesign and Illustrator) with one Mac out of 7. Were you able to fix it?
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Mendi commented
Always when InDesign crashes I click 'automatically send report..' and even though that window appears again each time InDesign crashes .
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Anonymous commented
Agree with A. Cathalifaud. I'm having huge issues with InDesign crashing.
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Mark commented
InDesign version info attached (Mac OS 10.15.7).
I've been dealing with persistent crashing while trying to open ID files. For certain files, the beach ball of death appears for an extended (and sometimes endless) period, at which point I force-quit and open the file again. On the second attempt, the file always opens properly. This happens with most, not all, ID files — so I literally have to restart ID 30+ times a day. No fun.
I've reset preferences and even reinstalled ID from scratch, but no luck. One thing I noticed is that if I move the ID file to the desktop, it opens fine on the first try. I did some more experimenting, and now it seems that if one of the file's parent folder names begins with a number/pound sign, the error/hang occurs — however, when I remove the pound sign, the file opens fine (I begin my project folder names with the project number). In my case, the relevant parent folder is three levels up (e.g., #80-21 Project name > LAYOUTS > v1 > Project file.indd).
Soooo, I'm not sure WHY this is happening, but it may be an easy fix, and I'm guessing (?) this may be happening to other users as well. Hope this helps — fixing this would be a simple but major usability improvement on my end. Thanks.
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Anonymous commented
Its automatically closing even if its just newly open and without doing anything.
Can someone give some suggestions or help to solve this? Tried to do the "removing preferences" still no luck.Big thanks!
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Anonymous commented
Adobe behauptet, dieses Problem behoben zu haben "[Nur macOS] InDesign stürzt beim Start ab, wenn die GPU auf einigen Geräten nicht erkannt wird." Das ist nicht richtig! Indesign v16.3 stürzt immer noch beim Start ab. Nur v16.2 funktioniert. SB (Mac OS Mojave)
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Sander Adriaanse commented
Indesign on 2 of our imac's at the office keeps crashing. When opening Indesign at first it looks like it is working, but after a few seconds the loading icon pops up and we can't do nothing with Indesign anymore than just Force stop.. We have tried everything, from installing Indesign, deleting application folders, check disk maintainance.. nothing works. It's strange, because 1 of our macbooks hasn't got any of these problems. At first we had the same problem with Illustrator, but when unchecking the GPU performence this problem was gone.. does somebody know what to do? When trying to reach Adobe they just closed my chat..
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Sander Adriaanse commented
Indesign on 2 of our imac's at the office keeps crashing. When opening Indesign at first it looks like it is working, but after a few seconds the loading icon pops up and we can't do nothing with Indesign anymore than just Force stop.. We have tried everything, from installing Indesign, deleting application folders, check disk maintainance.. nothing works. It's strange, because 1 of our macbooks hasn't got any of these problems. At first we had the same problem with Illustrator, but when unchecking the GPU performence this problem was gone.. does somebody know what to do? When trying to reach Adobe they just closed my chat..
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pauline commented
Goodday! Since the latest update last week, I have very much trouble with indesign... especially with working with text... something you do a lot with Indesign
When I am adjusting or selecting text in normal textboxes or tabel boxes the cursor line freezes. You can move the mouse around the page and change to other programs... they are still working, it is not a computer freeze. but nothing left to do than force quit... On a busy day like ten times at least it is no fun... Feels like back 30 years ago... pleasssse is there something you can do
Looking forward to hear from you
Kind regards Pauline -
samiksha khandelwal commented
I have downloaded InDesign in June 2021. It is working really really very slow. Also making my computer too slow to work on.
I tried contacting your customer care through chat window of yours.
There the person says you have 4 gb ram that is why it is so. Also he send my the installation requirements where it says minimum 4 gb ram required.
I don't understand if it has to work so slow on 4 gb then why is it written only. Better say 64 gb required and no mention of 4gb to be made.
Is there any way this can be fixed ? -
Vicki commented
I can barely work on Ai and Id before it starts bugging out, I can start typing something and then a few seconds later it starts giving me the wheel of death, for about 15 seconds, then it lags, and then eventually it quits. I work ona brand new Macbook Air 2021. I can not even work on basic vectors without the lag?
I could capture the image when it froze for a while, but it ususally just a pink screen for a few seconds.
Please help, any advise will be greatly appreciated
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Darren commented
You seriously need to improve your testing. Photoshop - open for 30mins - crash, indesign open for 15mins - crash. Everything else is stable - just your applications. I've submitted so many bug reports - but nothing ever happens - it just goes into the void of Adobe.
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Adminamaarora (Admin, Adobe InDesign) commented
We posted a Beta build with Native support for Apple Silicon a few days ago.
You can find more details on the Forum announcement: https://community.adobe.com/t5/indesign/indesign-beta-for-apple-silicon-inviting-users-to-test-and-share-feedback/m-p/11925459/thread-id/420337.
Please try out the new build and let us know if it works better for you.
Regards
Team InDesign -
AfC commented
The 2021 version of inDesign is for me, like for the user above, the buggiest, most crash-prone ever. It crashes on startup, AFTER I quit, during work, in between work, when my Mac wakes... I "love" when Adobe issues "stability improvements". What? Are they trying to catch up to the worse of the now semi-defunct Quark Express racket? I am so disappointed with this version that lately only generates hours of wasted time. Oh, yes, the Suggestions pop up that shows up after each crash: Cute ...but what's the point of it???
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Ryan G commented
Trouble with: InDesign CC2021 (16.0, 16.0.1, 16.1)
User since: InDesign 1.5I have had perpetual failure to launch on one machine in all versions of CC2021 (16.0) through the February 16.1 update unless I replace plugplugowl.dll with a copy from CC2020 (15._). I tried using a copy of the .dll from a functional install of 16 on another machine but it did not solve the issue.
I found only a few references from back in 2018 after quite a bit of work to figure out what was happening. Those were marked as up as being fixed in an update. No 2020 or newer references.
Also, I am not sure if this is related, but the workspaces often defaults to "essentials" randomly when I open a document. AND there is no CC library panel??
Original install I had it migrate the CC2020 settings. That failed to launch so I did an uninstall and reinstall without migrating settings and that had no effect.
After review of the "Fixed Issues" in the 16.1 update I was hopeful that this might have been fixed but with the update came with a new .dll file and launch crashed until I put the old .dll file back in.
I hope this is something there is a fix for.
Looking forward to any feedback.Thank you!
Ryan -
Monique commented
I bought a brand new macbook air, 2020, with Apple M1 processor, Big sur. Every works ok, only indesign keeps crashing or almost crashing (taking 5 minutes or so standstill to be able to work further). Everything is up to date. What to do?
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Phil Welbourn commented
Indesign 16.02 Big Sur 11.1 crashes on startup with two eGPUs connected - its ok with one.