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Phil Welbourn

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  1. Cannot click top MacOS Menu Bar with Indesign running

    4 votes

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    5 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Admin →
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    Phil Welbourn commented  · 

    Interestingly, adjusting the GUI scaling in preferences makes it work properly for one Indesign restart. But after that the problem is back.

    Fresh preferences don’t help either.

    Phil Welbourn shared this idea  · 

  2. InDesign crashes/freezes on launch all the time

    84 votes

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    66 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

    We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.

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    Phil Welbourn commented  · 

    Indesign 16.02 Big Sur 11.1 crashes on startup with two eGPUs connected - its ok with one.

    Phil Welbourn supported this idea  · 

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