Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.
We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.
We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.
-
Anonymous commented
Its automatically closing even if its just newly open and without doing anything.
Can someone give some suggestions or help to solve this? Tried to do the "removing preferences" still no luck.Big thanks!
-
Anonymous commented
Adobe behauptet, dieses Problem behoben zu haben "[Nur macOS] InDesign stürzt beim Start ab, wenn die GPU auf einigen Geräten nicht erkannt wird." Das ist nicht richtig! Indesign v16.3 stürzt immer noch beim Start ab. Nur v16.2 funktioniert. SB (Mac OS Mojave)
-
Sander Adriaanse commented
Indesign on 2 of our imac's at the office keeps crashing. When opening Indesign at first it looks like it is working, but after a few seconds the loading icon pops up and we can't do nothing with Indesign anymore than just Force stop.. We have tried everything, from installing Indesign, deleting application folders, check disk maintainance.. nothing works. It's strange, because 1 of our macbooks hasn't got any of these problems. At first we had the same problem with Illustrator, but when unchecking the GPU performence this problem was gone.. does somebody know what to do? When trying to reach Adobe they just closed my chat..
-
Sander Adriaanse commented
Indesign on 2 of our imac's at the office keeps crashing. When opening Indesign at first it looks like it is working, but after a few seconds the loading icon pops up and we can't do nothing with Indesign anymore than just Force stop.. We have tried everything, from installing Indesign, deleting application folders, check disk maintainance.. nothing works. It's strange, because 1 of our macbooks hasn't got any of these problems. At first we had the same problem with Illustrator, but when unchecking the GPU performence this problem was gone.. does somebody know what to do? When trying to reach Adobe they just closed my chat..
-
pauline commented
Goodday! Since the latest update last week, I have very much trouble with indesign... especially with working with text... something you do a lot with Indesign
When I am adjusting or selecting text in normal textboxes or tabel boxes the cursor line freezes. You can move the mouse around the page and change to other programs... they are still working, it is not a computer freeze. but nothing left to do than force quit... On a busy day like ten times at least it is no fun... Feels like back 30 years ago... pleasssse is there something you can do
Looking forward to hear from you
Kind regards Pauline -
samiksha khandelwal commented
I have downloaded InDesign in June 2021. It is working really really very slow. Also making my computer too slow to work on.
I tried contacting your customer care through chat window of yours.
There the person says you have 4 gb ram that is why it is so. Also he send my the installation requirements where it says minimum 4 gb ram required.
I don't understand if it has to work so slow on 4 gb then why is it written only. Better say 64 gb required and no mention of 4gb to be made.
Is there any way this can be fixed ? -
Vicki commented
I can barely work on Ai and Id before it starts bugging out, I can start typing something and then a few seconds later it starts giving me the wheel of death, for about 15 seconds, then it lags, and then eventually it quits. I work ona brand new Macbook Air 2021. I can not even work on basic vectors without the lag?
I could capture the image when it froze for a while, but it ususally just a pink screen for a few seconds.
Please help, any advise will be greatly appreciated
-
Darren commented
You seriously need to improve your testing. Photoshop - open for 30mins - crash, indesign open for 15mins - crash. Everything else is stable - just your applications. I've submitted so many bug reports - but nothing ever happens - it just goes into the void of Adobe.
-
Adminamaarora (Admin, Adobe InDesign) commented
We posted a Beta build with Native support for Apple Silicon a few days ago.
You can find more details on the Forum announcement: https://community.adobe.com/t5/indesign/indesign-beta-for-apple-silicon-inviting-users-to-test-and-share-feedback/m-p/11925459/thread-id/420337.
Please try out the new build and let us know if it works better for you.
Regards
Team InDesign -
AfC commented
The 2021 version of inDesign is for me, like for the user above, the buggiest, most crash-prone ever. It crashes on startup, AFTER I quit, during work, in between work, when my Mac wakes... I "love" when Adobe issues "stability improvements". What? Are they trying to catch up to the worse of the now semi-defunct Quark Express racket? I am so disappointed with this version that lately only generates hours of wasted time. Oh, yes, the Suggestions pop up that shows up after each crash: Cute ...but what's the point of it???
-
Ryan G commented
Trouble with: InDesign CC2021 (16.0, 16.0.1, 16.1)
User since: InDesign 1.5I have had perpetual failure to launch on one machine in all versions of CC2021 (16.0) through the February 16.1 update unless I replace plugplugowl.dll with a copy from CC2020 (15._). I tried using a copy of the .dll from a functional install of 16 on another machine but it did not solve the issue.
I found only a few references from back in 2018 after quite a bit of work to figure out what was happening. Those were marked as up as being fixed in an update. No 2020 or newer references.
Also, I am not sure if this is related, but the workspaces often defaults to "essentials" randomly when I open a document. AND there is no CC library panel??
Original install I had it migrate the CC2020 settings. That failed to launch so I did an uninstall and reinstall without migrating settings and that had no effect.
After review of the "Fixed Issues" in the 16.1 update I was hopeful that this might have been fixed but with the update came with a new .dll file and launch crashed until I put the old .dll file back in.
I hope this is something there is a fix for.
Looking forward to any feedback.Thank you!
Ryan -
Monique commented
I bought a brand new macbook air, 2020, with Apple M1 processor, Big sur. Every works ok, only indesign keeps crashing or almost crashing (taking 5 minutes or so standstill to be able to work further). Everything is up to date. What to do?
-
Phil Welbourn commented
Indesign 16.02 Big Sur 11.1 crashes on startup with two eGPUs connected - its ok with one.
-
Anonymous commented
Hello,
I keep having issues with Indesign (2019 and 2021 version, respectively on Mac Catalina and Mac BigSur) that continuously closes and will not reopen all files. I have reset the preferences of indesign through the commands listed on the help center and I have also cleared the caches in the recovery folder of Indesign.I have been in contact yesterday with the live support (where the operator had the control over my computer) in the chat, but also the operator could not fix this issue. This problem however does not occur on a windows computer. This is quite an urgent problem, as I have my entire thesis on this particular file, and I'm due to graduate in a month's time. -
Anonymous commented
Every time I try to open indesign it goes to a black screen and crashes
-
Anonymous commented
I have the most updated version of InDesign however it keeps crashes every time that I open it.
-
kathy beekman commented
I'm working in Windows 10, Adobe InDesign version 16. I only recently updated to this version and it is unusable. At first it allowed me to open an *.indd file, but then refused to open another until I rebooted. I did this multiple times with a group of files that I need to complete. After a day of this, now InDesign 16 crashes without ever opening whether I try to open it on its own or through clicking on an *.indd file. I then removed it and installed version 15.1.3, but when I attempt to open my files, it says they were modified with v16 and it has to convert them to an older version. I click Convert, and it just sits there and never resolves. I am truly screwed in that I cannot open my files in either version now. I have found numerous complaints online about this very issue, but Adobe continues to put this update on Creative Cloud and encourages users to download it. We need real solutions now.
-
William Santry commented
Cannot seem to get InDesign to open at all since buying new MacBook Pro running Catalina 10.15.7. It opens normally at first, then get the rainbow spinning wheel of death and have to force quit. Same thing happens in InDesign 2019. Have trashed preferences, repaired permissions, granted global permissions for all of Adobe's support folders, used Adobe Cleaner to remove all Adobe files and reinstalled everything from scratch. Spent an hour with Adobe tech support this morning and he could not get this problem fixed. Am very open to suggestions! What would be the next step?
-
bethan commented
BUG REPORT: InDesign 2021 crashes on startup on mac OS 10.15.6. Adobe crash report suggested deleting preferences file. This file no longer exists under this OS. Need workaround, app is unuseable
-
Anonymous commented
Illustrator and Adobe Acrobat are faulty, too.