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Daniel Murphy

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  1. InDesign crashes/freezes on launch all the time

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    73 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

    We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.

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    Daniel Murphy commented  · 

    After updating to Indesign 18.5 on macOS Ventura 13.2, every time it starts up I have to hold shift+ctrl+opt+cmd to clear the preferences or it crashes after half a second. Doesn't matter if I close it immediately without doing anything and restart, it still crashes every single time, instantly. 18.4 worked perfectly and continues to work perfectly if I roll back, 18.5 continues to crash every time even on a reinstall.

    Daniel Murphy supported this idea  · 

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