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  1. Exporting to PNG file on network drive doesn't work

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    11 comments  ·  Adobe InDesign: Bugs » PNG/JPEG/EPS Export  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello,
    Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
    I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?

    Is this drive mounted via SMB?
    Is it a NAS server?

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    Jack commented  · 

    We have tried just now to change to SMB v1 and it worked temporarily the first time, but now it's not exporting again.

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    Jack commented  · 

    It's Adobe InDesign CC 2018 version 13100
    Yes that is the path, Yes it is mounted via SmbFS (SMBv2)
    It's a file share on a file server (Windows Server 2016 Standard)

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    Jack commented  · 

    Dtruss gives the following information open("/Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/test.png\0", 0x25, 0x64D7A8) = -1 Err#2

    I cannot find any further information in logs or debug output, if I remount the drives it fixed it once but it isn't working again after remapping drives.

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