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Stephanie F

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  1. InDesign CC 2018/High Sierra - Cannot package files

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    107 comments  ·  Adobe InDesign: Bugs » Print/Packaging  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,
    The issue has been fixed with Apple’s MacOS High Sierra 10.13.4 Beta (17E139).

    You can try out the fix by updating your machine to the beta update from Apple.
    Let us know if the issue is fixed for you after aforementioned High Sierra beta update.

    Thanks,
    Abhinav Kaushik
    InDesign Team

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    Stephanie F commented  · 

    Hi all, i don't know why this is marked as Fixed. I am the OP and it still does not work for me!

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    Stephanie F commented  · 

    This was working with the fix from 10/18/17 but it no longer works for me. Not fixed!

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    Stephanie F commented  · 

    Does other workflows such as PDF export or IDML export work fine with the same document that fails during Packaging workflow?
    Yes, all other workflows work fine.

    What kind of server location is it where your document is saved? Is a removable drive mounted on Mac or some network location mounted via smb?
    Network drive mounted via SMB

    When the error alert is thrown, have you checked if the server is still mounted or not?
    Yes, Server is still mounted.

    It can be of help if we can get some information about the mounted location. You can post screenshot of Get Info dialog (Press CMD I while the mounted location is selected).
    Not able to upload screen shots in relpies, unfortunatley

    Also, Do you observe any error upon saving the same document when packaging has failed?
    No.

    I am able to package the same file on other computers that do not have High Sierra installed, no issues. I get the error message every time when I try on this one though. :(

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    Stephanie F commented  · 

    I'm getting an error that says InDesign cannot connect to the server to package my project. Am able to package with no issues on computers that do not have High Sierra installed.

    I have tried uninstalling, restarting, but i keep getting this error on all print projects that i try to package.

    Please fix!

    Stephanie F supported this idea  · 

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