InDesign CC 2018 stalls to a spinning beachball right after opening for a brief time
On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version. I did not carry forward preferences from previous versions. My CC library is synced and not showing any connection issues. Not a major bug, sort of the equivalent of tripping over the same spot of carpet whenever you enter into a room.
Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.
1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For the majority of the users the issue was intermittent and is no longer reproducible.
3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.
Please note that we have created separate threads for these issues and we are now working towards resolving them.
However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each of the root causes separately and effectively.
If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
We seek your support in our continuous effort to improve InDesign.
41 commentsComments are closed
I am having the same problem and it is having an impact on my productivity. Adobe, please fix this issue.