590 results found

1. Index Panel's Update Preview Button Causes Hard Crash

   The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

   I figured out what causes the crash with 100% reproducable results. Here's how you do it.

   1) Create a multi-document book.
   2) Open one document in the book.
   3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
   4) Open a different document in the book.
   5) Repeat step 3 in this different document, with the same entry data.
   6) In the Index panel you will see two entries that are both three layers deep. Toggle the layer arrows and then double click the second layer heading of 'breed'. Delete the text in the box and hit enter.
   7) You will notice in the Index panel that there is a blank space beneath 'dog' and above 'beagle.'
   8) Now click the 'cycle' refresh button at the bottom of the Index panel.
   9) InDesign will crash.

   From a programming perspective I suspect this has something to do with no data being in the entry's second layer. It's finding 'null' and crashing.

   The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

   I figured out what causes the crash with 100% reproducable results. Here's how you do it.

   1) Create a multi-document book.
   2) Open one document in the book.
   3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
   4) Open a different document in the book.
   5) Repeat step 3 in this different document, with the same entry data.
   6) In the Index panel you will see two… more

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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Fix of the issue is now available in InDesign’s latest update.
   Please upgrade to the latest version InDesign CC 15.0.2 for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign team

2. Crash on Launch

   When launching InDesign and Illustrator 2018, I get the attached alert. Illustrator will always show this alert but does function. InDesign will always show this alert and it opens once. Thereafter it will crash on launch every time until I reinstall it and then I get one launch again and repeated crashes on launch until I reistall. This is on two separate Macs running HIgh Sierra

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   6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. Type on path ID CC 2018

   creating a path then adding type to the path causes the terminal beachball of death– tried 4 times, restarted app and Mac tried again. Force quit required each time. I was able to copy a path with type on it from an older document. Very painful

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   6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

4. Eyedropper in tables (ME indesign 2018) crashing

   Using the latest copy of indesign ME and everytime i use the eyedropper tool on a table it immediately crashes

   2 votes

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. copy multiple text-frames > crash

   When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.

   Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.

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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hi,
   As confirmed by the user, The issue is resolved.

   Regards
   InDesign Team

6. Trying to copy any item or group of items crashes InDesign

   Attempting to copy any item or group of items to the pasteboard in InDesign crashes the application.

   4 votes

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. CRASH REPORT EVERY TIME I QUIT INDESIGN

   Now I have Ctrl Changes installed (software that tracks changes) InDesign produces a Crash Report every single time I quit InDesign.

   Attached is a copy of the Crash Report.

   Please help fix this bug.

   Thank you, Robert

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. Indesign CC 13.0.1

   Indesign CC 13.0.1 crashes after trying to open/hit hyperlinks panel. I'm running mac 0S High Sierra 10.13.3

   I tried to re-download CC 12 and it unfortunately won't open on this newest OS version.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. Resize text box crashes InDesign

   Resizing a text box crashes InDesign CC 2018.

   I need a text box to be larger to (accommodate more text) and every method I've tried to enlarge it crashes InDesign.
   - Drag corner (any corner); crash.
   - Manually input larger width or height; crash.
   - Change text box properties to auto-size based on amount of text...add text; crash.

   I NEED to add text to this file TODAY.

   3 votes

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   5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. InDesign CS.5.5 crashes when after closing with MacOS High Sierra version 10.13.2

    InDesign CS.5.5 crashes when after closing with MacOS High Sierra version 10.13.2

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    2 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. IndDesign CC2018

    When copying an item, it keeps crashing. Just updated to the most recent version of 13.1, still crashes upon copying.

    2 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Using Text Wrap causes InDesign to crash!

    When I use the text wrap or copy/paste an object with text wrap applied, the program crashes.

    I noticed this is only happening when I attempt to add them to a page that includes a table in it.

    3 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Spanning columns crashes program

    Working with span columns with large documents creates a bug invested document. I'm working on a document now that crashes everytime I make any change to it. So much for professional program.

    7 votes

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

14. InDesign 13.0.1 Crashes when saving older documents

    InDesign crashes when saving older documents to the newest version. Any suggestions? Fix?

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. Crash when exporting

    Every time I try to export my document to a PDF InDesign 12.1 crashes. I've quit and restarted the software, and restarted my computer. I have no pending updates. I'm not sure why the program crashes every time I try to export. I've tried to go around the issue by packaging the file, exporting directly to PDF, or getting a PDF from a "print" operation, but nothing seems to work. It crashes every time.

    6 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. InDesign crashes while moving pages between 2 documents

    when I use the "move pages" command the program stops responding and stops working. I'm from Brazil, and I'm using google translator.

    2 votes

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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

17. [ID-4205759] Data Merge: Data on a master page AND on a locked layer CRASHES when creating merged document

    Best described by the original post on Reddit that was then confirmed by me: https://www.reddit.com/r/indesign/comments/7m8znp/psa_attempting_to_run_datamerge_with_data/ Try it out with the demo provided.

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    Under Review  ·  amaarora responded

    Hi,
    Thanks for reporting the issue. The crash/protective shutdown is reproducible at our end.

    -Aman

18. InDesign 2018 crashes when I want publish online
    3 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. InDesign Crashes when Scrolling the document

    My file continually crashes whenever I attempt to scroll down on the document.

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    6 votes

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    6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We’ve fixed the issue with InDesign’s latest Mar’18 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

20. Data Merge causes crash/lock-up when displaying panels on second screen

    When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

    If I change the layout of the panels to one screen (the default layout) it works fine.

    I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

    I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

    I've attached a screenshot of the panels on the second screen for your reference - there are no panels on the primary screen.

    When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

    If I change the layout of the panels to one screen (the default layout) it works fine.

    I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

    I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

    I've attached a screenshot of the panels on the second screen for your reference - there are no panels on… more

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    3 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team