551 results found

1. Crash ID2018 with a right click

   InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Hi,
   As confirmed by the user, The issue is no longer reproducible.

   Regards
   InDesign Team

2. Anchored object in table cell

   1. InDesign version 13.1
   2. Paste anchored object next to text inside in table cell.
   3. Anchored object acts as normal as if pasted in a normal paragraph.
   4. InDesign stalls and crashes; have to force quit to close.
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

3. Indesign keeps crashing whatever i do I have cleared preferences and deleted recovery files please help

   Indesign keeps crashing whatever i do I have cleared preferences and deleted recovery files please help

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   Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Hello All,

   We have fixed a number of crashes with InDesign’s latest Nov’18 update.
   Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

   List of crashes and other issues that have been fixed with the update can be found at the below provided link:
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

   Regards,
   InDesign Team

4. InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK"

   1. Version InDesign 13.1
      Testing Windows 10(1709) and macos 10.13.4, same results

   2. Steps
      1 Execute InDesign 13.1
      2 Show "Margins and Columns" Dialog (Application Default)
      3 Click "OK" button

   3. Expected result
      Crash InDesign

   4. Actual result
      Don't crash

   15 votes

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

5. high sierra 13.5

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with more cross references have even bigger problems. If I try to click to frequently it will freeze up my entire screen and I have to do a hard shutdown and reboot my laptop.
   I suspect there is some issue with incompatibility with the latest version of mac OS 10.13.5 that I installed but I must install mac updates for security reasons.
   Will uninstalling and reinstalling Indesign make any difference?
   I want to ask if this is a known issue and if there is a fix I can use?! Right now I cannot work with files I need to in indesign.
   Thanks in advance - Steph

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with… more

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   Resolved For User  ·  Abhinav Kaushik responded

   User confirmed that the issue got resolved now.

6. InDesign 2018 13.1 crashing when saving back to Studio Server

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums but Adobe and Apple seem to be pointing the finger at each other for a solution!

   Any ideas?

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums… more

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   Resolved For User  ·  Abhinav Kaushik responded

   As confirmed by the user, the issue is fixed after updating to Studio Server (1.7.8).

   Thanks,
   Abhinav

7. AIGPUSniffer

   Indesign will not open a new or existing file... The AIGPUSniffer open but will not open a InDesign file. I am on a Mac running High Sierra 10.13.4

   Adobe InDesign CC 2018

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   Resolved For User  ·  Abhinav Kaushik responded

   Confirmed by User over email stating that the issue was related to a bad hard drive wire harness and it is now resolved.

8. Indesign freeze my iMac when launching

   I can't launch InDesign. It just freeze my entire computer and I am forced to restart the iMac. Any idea?

   I reinstalled it and it didn't make any change...

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   Resolved For User  ·  Abhinav Kaushik responded

   As confirmed by the user that the issue got resolved after Re-installing Creative Cloud Desktop Application.

   Regards
   InDesign Team

9. ID crashes when exporting to PDF, but not to JPEG

   I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

   First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

   I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to a JPEG (which did NOT crash ID); (3) tried to export a different file to PDF (ID crashed);

   There's nothing unusual about fonts or graphics here. My ID skills are very VERY basic. Thoughts? Help? PLEASE?

   I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

   First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

   I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to… more

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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting the issue. We have been able to locally reproduce the issue that refers to “ID crashes when exporting to PDF, but not to JPEG”

   -Aman

10. Repeatable InDesign Crash with Open Office Data in the Clipboard

    I am running InDesign CC, the current version as of March 2018, however I have seen this same bug in older versions of the program. It is not unique to this version.

    We use Apache OpenOffice 4.1.0. If there is ANYTHING in the clipboard copied from ANY part of Open Office, it will cause a repeatable InDesign crash. The clipboard data could be text from the OpenOffice Writer program or cell data from the OpenOffice Calc program...it doesn't matter.

    With Open Office data in the clipboard, if I attempt to use any of the right-click menus, or choose an item from the toolbar, such as EDIT, InDesign will immediately crash. If I open the exact same InDesign file but copy some data from another program (text from an email, text from notepad, etc.) into the clipboard, then InDesign works fine.

    This crash is repeatable and consistent and has been a bug within InDesign for at least two years.

    I am running InDesign CC, the current version as of March 2018, however I have seen this same bug in older versions of the program. It is not unique to this version.

    We use Apache OpenOffice 4.1.0. If there is ANYTHING in the clipboard copied from ANY part of Open Office, it will cause a repeatable InDesign crash. The clipboard data could be text from the OpenOffice Writer program or cell data from the OpenOffice Calc program...it doesn't matter.

    With Open Office data in the clipboard, if I attempt to use any of the right-click menus, or choose an item… more

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix of the issue is now available in InDesign’s latest March ’18 update.
    Please upgrade to the latest version InDesign CC 13.1 for the fix.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

11. InDesign 2018 crashing when I go to linked endnote text

    I'm working with linked endnotes in InDesign 2018 (version 13.1), but my file originated in InDesign 2015 (I skipped 2017). I have already saved the document as an InDesign 2018 file but seem to be having problems importing a document with linked endnotes.

    I'm starting with an old InDesign file because I'm working on volume 2 of a multi-book series and want to maintain all my old styles. I don't know if that's relevant, but I have worked successfully placing linked endnotes from word in previous books already. In this one, the endnote references appear to have links but when I click on "Go to Endnote Text" from the reference point, my document crashes. When I try to add an endnote point, my document also crashes. I think the endnotes exist somewhere because there is a paragraph style and a few character styles that I can't seem to find in the document but apparently exist somewhere.

    I don't actually know if this problem is an issue with the original Word document or with InDesign but I'm really hoping this issue can be resolved before I have to import the other chapters in this book.

    Thanks!

    I'm working with linked endnotes in InDesign 2018 (version 13.1), but my file originated in InDesign 2015 (I skipped 2017). I have already saved the document as an InDesign 2018 file but seem to be having problems importing a document with linked endnotes.

    I'm starting with an old InDesign file because I'm working on volume 2 of a multi-book series and want to maintain all my old styles. I don't know if that's relevant, but I have worked successfully placing linked endnotes from word in previous books already. In this one, the endnote references appear to have links but when… more

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    Under Review  ·  amaarora responded

    Hi,
    Thanks for reporting this issue.
    We have been able to reproduce the issue locally.

    -Aman

12. Not responding at update changes Indesign and Incopy in same time

    When have modifieds attributes indesign for incopy, if a user click on "update design" in Incopy and the process of update changes assignments is running in Indesign, the Incopy and Indesign crash!

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).

    Regards
    InDesign Team

13. Changing Document Size

    When I click OK to make my changes to the document the application crashes. I am able to preview the changes but that's it. I have tried restarting the application, restarting the computer. I can't seem to find anyone else with this issue.

    Running:
    Adobe InDesign CC 13.1
    Mac OS 10.13.4
    Macbook Pro 2015 2.8 gHz i7

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    As confirmed by the user, the issue is resolved.

    Regards
    InDesign Team

14. Cannot convert indd to idml

    When trying to convert attached indd (7888 kb) to idml, completed idml file is corrupted (237 kb).
    Adobe InDesign 13.0.1

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    Under Review  ·  Abhinav Kaushik responded

    Thank you for reporting the issue.
    We are currently looking into it.

15. InDesign crashes on launch with clean preference if Brother Printer is default printer

    On STRG+P InDesgin (CC18 / 13.0.1 x64) crashes! Working on PC WIN7 64 bit. It happens on existing Document choosing Printer Brother MFC-6890. If I create a new Document ans I can choose PDF oder other, it works. Choosing Brother-Printer -> Crash!

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have fixed the issue with InDesign’s Mar 2018 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you’re unable to see the update, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

16. Indesign 2018 is a disaster, full of bugs and crashes at any time. This was a good program, but now it's just a misery. Costs both time and

    Indesign 2018 is a disaster, full of bugs and crashes at any time.
    This was a good program, but now it's just a misery. Costs both time and money.
    I will work with older versions in the future and hope that any new player will find a better software.

    It would not be wrong with a phone number on the website, but you're probably ashamed.

    Peter

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

17. Adobe InDesign/InCopy cannot be opened because of a problem

    InCopy will not launch in macOS 10.11.5 and 10.12.6. This is happening on two different computers, one a 2015 13" MacBook Pro with Retina and one a 2017 MacBook Pro with TouchBar. Have attempted uninstall/reinstalls as well as removing preference files.

    I'm attaching the InCopy report from 10.12.6 computer but the 10.11.5 computer is currently off-site. I can add it later if I need to.

    I'm also attaching a screenshot of the error message returned by InCopy when I try to launch the application.

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    Fixed via KBDoc  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please refer to the KBDoc which provides the workaround for this issue:
    https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.html

    Thanks,
    Adobe InDesign team

18. InDesign 2018 still crashing when updating in links panel after 13.0.1 update

    InDesign 2018 still crashing when updating in links panel after 13.0.1 update. Running Mac OS High Sierra. It's one thing after another since updating to 2018.

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    Resolved For User  ·  Abhinav Kaushik responded

    On being contacted via email, the user confirmed that the issue is no longer reproducible.

19. InDesign CC 2018 crashes when copying a text box

    I just downloaded ID CC 2018 and every time I copy and paste a text box, whether inside the same document or a different one, the entire program crashes.

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

20. Object style size property crashes InDesign when used with Libraries

    I have recreated this bug on both Mac and PC InDesign 13.0

    1. Create a text box
    2. Insert a table with any number of table cells
    3. Draw a rectangle anywhere
    4. Create a new Object Style and set Size and Position Options -> Size -> Adjust: to Height Only
    5. Apply the Object Style to the rectangle
    6. Cut and past the rectangle into one of the cells of the table
    7. Create a new Library file
    8. Drag the text box into the Library
    9. Try drag the Library item back out onto the page... It should crash.

    This has become very problematic for us because we use the Libraries a lot for commonly used table designs. We are having to avoid the new Size Options in Object Styles. It seemed like a good feature that we had been waiting for... But not working for us yet.

    I have attached a Library file with an item that will crash InDesign 13

    I have recreated this bug on both Mac and PC InDesign 13.0

    1. Create a text box
    2. Insert a table with any number of table cells
    3. Draw a rectangle anywhere
    4. Create a new Object Style and set Size and Position Options -> Size -> Adjust: to Height Only
    5. Apply the Object Style to the rectangle
    6. Cut and past the rectangle into one of the cells of the table
    7. Create a new Library file
    8. Drag the text box into the Library
    9. Try drag the Library item back out onto the page... It should crash.

    This has become very problematic for us because… more

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix is available in version 13.1 of InDesign.
    Please update to the latest version available to you via Creative Cloud Desktop application.

    Thanks,
    Adobe InDesign team